AT&T WTF?

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andrewsmonds

My wife was in her last week of training for At&t had a heart yesterday at work. hospital found a 90% blockage in her main artery.They put a stent in .She told them she would come in tomorrow which I said no. Anyway they called her today 4 hours after she got out of the hospital and told her she was finished and she can try to re-apply with them in 90 days. This is BULLS---.What should we do?

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laryhanis

My wife was in her last week of training for At&t had a heart yesterday at work. hospital found a 90% blockage in her main artery.They put a stent in .She told them she would come in tomorrow which I said no. Anyway they called her today 4 hours after she got out of the hospital and told her she was finished and she can try to re-apply with them in 90 days. This is BULLS---.What should we do?

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BobBlack

Canceling the contract, dropping $120.. then getting the new iPhone 3GS for $299. Some tactic, huh?
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Likeable-Larry

I got some cheap ass phone to hold me over for the past two months until the 3gs came out, my old one died. NOW AT&T is telling me, sorry pal, you signed a two year contract---live with it or shell out 200 clams for the 32. Does anyone know of the approximate time when Apple dumps AT&T and so can tell AT&T to stick it?

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broadwaybobby

i called att and they said i can get the 3gs for the subsidized price
and i got 3g on realease day after 4 hours in line..
well i have to wait till aug. 16th
but if less then one month saves me 200 dollars
well ill live lol

just call att 1-800-331-0500
and type in ur 10 digit cell
then press 0
press 0 one more time

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frankly

In your post you said, "The 32GB iPhone 3G S costs $699 without a commitment."I am really getting tired of everyone repeating this without thinking it through. Sure, it is technically correct. If you want to buy an iPhone 3GS from AT&T outright you will pay $699. The question is, WHY? An iPod touch lists for $399Are you telling me that adding a phone and a couple of other features makes the iPhone 3GS worth $300 more, almost double the cost??? And I don't want to hear about the faster processor and more memory because everyone knows we'll get a faster touch with more memory in October for the same $399, if not less. Heck, they might ship the $299 model with 32 GB at that point and up the $399 to 64 GB. The point is that everyone just takes AT&T at face value that $699 is the valid price for a non-contract iPhone 3GS. This is typical cell phone pricing BS and it needs to stop. How many people think that AT&T is actually paying Apple $699 for the iPhone? Seriously. Not on your life.

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allenhuffman

When iPhone 3G was announced, I would have upgraded if the service fee wasn't $15 per month higher ($10 extra for 3G plus $5 for the same TXT plan included with the original iPhone). That $360 over two years made the new "cheaper" iPhone 3G cost more over two years than the original. Now a new phone is out, and I'd love to upgrade again, but I do not want a new two year contract. We all understand that contract is to subsidize the hardware, but they still want a contract if you buy a phone outright at full retail price. Where is the subsidy in that? My original two year contract is up in a few weeks, and on other carriers that would give me ultimate power. Years ago, Sprint doubled my minutes and gave me a huge credit for new phone hardware when I called up to let them know I was thinking of switching carriers. After they insisted they could "only" do this with a two year contract, I was able to talk them in to a one year. (At the time, they offered a month-to-month plan but it was more per month.) Somehow I think AT&T won't budge for iPhone users, but we'll see.

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Rohardi

"So if I want a new 32GB iPhone, I can pay $499 now, or $299 in about six months (for me). OR I can just cancel my existing contract, and pay my early termination fee (ETF) of $120, then turn around and buy the new iPhone 3GS for $299 on June 19 with a new 2year contract. Does the Death Star have anything in its TOS that prevents this?"

This will not work. If you cancle your contract and try to activate another line with in 90 days, AT&T will just re start your old contract, plan and date for a discounted phone. this is a fact I work for AT&T.

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springkeeper

So if I want a new 32GB iPhone, I can pay $499 now, or $299 in about six months (for me). OR I can just cancel my existing contract, and pay my early termination fee (ETF) of $120, then turn around and buy the new iPhone 3GS for $299 on June 19 with a new 2year contract. Does the Death Star have anything in its TOS that prevents this?

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hawaiiinsomniac

You won't get to keep your old mobile number.If that doesn't matter to you, go for it.

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bigbowood

with AT&T changing their T.O.S. back and forth, does anyone know if that somehow voided our contract?

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jkiley

 
The "half the subsidy for waiving half your contract" makes sense on the surface, but it does not reflect how AT&T operates. AT&T will let you buy a new subsidized phone after a year in exchange for a new two year contract. You only have to complain a little, and a manager will override it in the name of "customer service."

Part of the exchange for the subsidy on the iPhone 3G was an extra $15/month (plus applicable marginal taxes). That's about 200 per year (15 * 12 + [taxes]). This new monthly pricing is in line with BB pricing for similar service.

Given AT&T's general willingness to allow an upgrade after a year (not stated policy, but this is how it works on the ground), this is not at all an even deal. $699 is a full price that includes a non-contract penalty (this is above the "full retail" price that would be the likely price point). Most hardware like this prices around 3x materials, or about $600 in the new iPhone's case. That makes the true subsidy likely at or under $300.

The problem with pissing off early adopters is that they're the ones who have a substantial influence on general consumer attitudes and purchasing. When you stick it to them, they more than repay the favor in negative sentiment (measurable in dollars).

This is more short-sighted money-grabbing from AT&T. It's probably too early to short them now, but I think a good sized short position leading up to each WWDC is probably a good idea going forward. I would expect Verizon to get aggressive once they have access to an LTE iPhone. I imagine that they would get tons of cancellation fee paying switchers (me included), but some sort of full or partial cancellation fee subsidy would pull millions of AT&T customers away. Breaking even on the early adopters would be fine, because the good press would help get a lot of $40/month Verizon voice users into a $70/month iPhone.


 
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Roberto Baldwin

If anyone is able to talk their AT&T rep into letting them purchase a subsidized iPhone 3G S after only a year with the iPhone 3G, please share your experience with us. I also believe that AT&T could be healing a lot of wounds if they allowed first adopters the ability to get a full subsidized price on the new iPhone. Like you said, these are the people that get others to buy devices. 

Also, I fixed your formatting issue. 

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jkiley

Roberto, I read somewhere (and a quick poll of my friends is consistent with this) that the breakdown is (i) 1 year subsidized upgrades for iPhone 3G users with on-time accounts with a monthly expense greater than $100, or (ii) 18 month subsidized upgrades for iPhone 3G users with on-time accounts with a monthly expense less than $100 (I doubt $100 even is possible, but it's not yet clear to me which side that is on).  That's still around a month after the launch for the early adopters, though.  Thanks for fixing the formatting.

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