Quicken for Lion: Why Does Intuit Hate Mac Users?

Quicken Essentials for Mac -- if this is a joke, we're not laughing.
(Updated on February 3, 2012: Quicken has announced that they will be bringing a Lion-compatible version of Quicken 2007 to the Mac this spring.)
We now live in the glorious age of Apple's technology renaissance when longtime-PC companies (such as AutoDesk) are actively embracing Mac OS X and iOS. But Intuit, the company behind Quicken and QuickBooks, has astonishingly decided to turn it back on Apple’s users more than ever before. Last I heard, Intuit was down to only three employees who work on the Mac product line.
Forget the fact that Intuit's Mac products have always paled in comparison to their Windows counterparts by missing most of the features that Windows users have long enjoyed. Forget the fact that Intuit has worked overtime to make sure that their Mac and Windows products would never be cross-platform compatible (this is an internal corporate rule at Intuit). Forget the fact that Intuit had already abandoned Mac users twice in the past -- first by discontinuing Quicken for Mac in 1997 and then discontinuing QuickBooks for Mac in 2003. (Mac users forgave Intuit when they came back with lackluster updates for these products years later.)
If all of this wasn't bad enough, Intuit's latest assault on Mac users is that Quicken 2007 for Mac will not run under Apple's newest operating system, Lion (Mac OS 10.7), and they have no plans on updating this product for Lion compatibility. So if you buy a new Mac in late 2011, or if you upgrade your Mac to Lion, you won't even be able to launch Quicken anymore. I have confirmed this information with two different Intuit representatives, who told me that Quicken for Mac has reached "end of life," meaning that there will be no future updates to this product. Considering that Intuit last updated this product almost 5 years ago -- in August 2006 -- I guess we all should've seen this coming.
Recent comments from Intuit’s Aaron Patzer have given false hope to Mac users, but read them closely to really understand what he is saying: Intuit has had five years to develop a new version of Quicken, but they are not working on any new Quicken releases for Mac users, and they are not certain if this mythical Rosetta patch will ever come to market.
But the real problem here isn't Intuit's disgusting treatment of Mac users; it's that until recently, Intuit has held a complete monopoly on the personal finance software market for Mac, so Mac users had no other viable personal financial management products to choose from. At least with the business-oriented QuickBooks, Mac users could always switch to the highly superior AccountEdge, but when it came to personal finance management, Quicken 2007 was pathetically still the best, most full-featured choice.
Luckily, Mac users have at least 2 viable alternatives to choose from:
See Finance was the only personal finance program that could successfully import my 22 years worth of Quicken data, and it seems to offer the vast majority of features that Quicken 2007 had. See Finance also adds the ability to natively handle foreign currencies, it offers a very large amount of customization in its preferences, and its tech support team is extremely responsive. However, it still hasn’t reached version 1.0 yet, and it shows in a few ways: it can’t print checks, link transfers between accounts, or delay a scheduled transaction. And its user interface is somewhat clunky and confusing. But See Finance is accurate and dependable, and the See Finance users with whom I've spoken to absolutely love the product. See Finance is a very strong alternative for Mac users.
iBank 4 is trying hard to be the de facto Quicken replacement for Mac users, but in my personal opinion (which may differ from the opinion of the Mac|Life editors), it fails. On the surface, iBank seems to offer most of the features that Quicken 2007 had and its interface is beautiful. But once you actually start using the app on a daily basis, you might be as frustrated as I am about how it functions. After trying this app for 6 months, I have discovered dozens of bugs in the product, which I have reported to technical support to no avail. And, regarding their technical support: the company often takes 4-6 weeks to respond to inquiries. If you take a look at the frustrated users on their forums, you will see that the same complaints keep arising with the product yet the company has failed to address many of them in the product for years! Out of the many bugs that I have reported in this product, these are just a few of iBank’s bigger problems, bugs, and missing features:
- Downloading transactions from Fidelity Bank investment accounts no longer works… it always yields ZERO transactions waiting to be downloaded.
- Importing QIF files from iPhone apps doesn't work as expected (it always marks every imported transaction as cleared).
- Setting up fixed-rate auto loans or home loans is broken (it can't figure out principal and interest payments properly).
- Reporting is terrible (it lacks almost all of the customization capabilities that Quicken offered).
- You can't view upcoming scheduled transactions (you can only view "all" scheduled transactions, not just the "upcoming" ones).
- There is no support for bill pay or class support.
- No keyboard shortcuts throughout most of the program... you are forced to use the mouse everywhere.
- iBank cannot handle all scheduled transactions properly... it often creeps the date forward by one day from month-to-month, depending on the month.
- If you password-protect your file, iBank takes an increasingly long time to open your file. Eventually, you'll be waiting 2 minutes just for your file to open.
- Technical support responses are very slow.
What about the other personal finance products that claim to be Mac-compatible? There are no other viable alternatives for Mac users. Here's why:
Moneydance is a cross-platform product that has its roots in Windows, and it shows by its ugly Java-based interface. Java is no longer installed by default in Lion, which may be a problem for some Mac users who are trying to use Moneydance. More importantly, Moneydance was unable to import my 22-year history of Quicken data; it yields wildly inaccurate account balances and thousands of erroneous transactions after performing an import. Their friendly and responsive technical support department told me that they DO NOT SUPPORT the importing of any data from Quicken for Mac. They told me that they would NOT be able to help me import any of my data into the product. They told me that I should either start from scratch with a clean slate, or manually scroll through 22 years of data to try to figure out where the problems are. Highly unlikely. Given Moneydance's aversion to Mac users, this is one product that Mac users should avoid.
Quicken for Windows is something that many Mac users are eyeing, to run in a virtual environment on their Macs (such as Parallels or VMWare Fusion). Even if you can stomach the idea of running Windows on your Mac, you'll still be out of luck. Readers have alerted me that Quicken for Windows is NOT a viable option for Mac users. Quicken for Windows WILL NOT IMPORT any investment information from Quicken for Mac. It also will NOT import online bank account information, securities, loans, reminders, scheduled transactions, memorized transactions, calendar events, reports, or budgets. Given that Intuit actually created both Quicken for Mac and Quicken for Windows, this just underscores Intuit's complete inability to create software that actually works for any consumers. It is my personal opinion that all Mac users should permanently ban ALL Intuit products from entering their households or their friends' households.
Mint.com is getting a lot of attention because of their high advertising budget, but mint.com is not truly a personal finance manager -- it simply downloads your transactions automatically from your banks in a read-only format, designed for you to simply view your information. You can’t add new transactions, edit transactions, reconcile accounts, track investments, schedule payments, nothing. These horrible deficiencies are probably to be expected, though, since mint.com is yet another product released by the horrible Intuit company.
Last year, Intuit disgustingly threw a bone to starving Mac customers in the form of Quicken Essentials for Mac, one of the worst reviewed software products that I have ever seen. Essentials is missing 90 percent of the features that people actually need in a personal finance program, and almost all of the features that were available in Quicken 2007 for Mac. Plus, the same Intuit representatives mentioned above expressed doubt to me that Quicken Essentials for Mac would even be continued due to lackluster sales. Not to mention that Intuit has ignored iOS altogether. Luckily, I have been using the absolutely outstanding Pocket Money for iPhone, which lets me manually import transactions from my iPhone into Quicken 2007 using SyncDocs.
So my initial question remains:
1. Why does Intuit hate Mac users so much? Is it because of Intuit's deep relationship with Microsoft? It seems very logical, although it's almost too easy to pass the blame entirely onto another company. The most likely answer is that Intuit feels they don't have to lift a finger for Mac users because they hold a monopoly position and they make billions of dollars every year selling their tax software. Many years before QuickBooks was resurrected for the Mac in 2006, a smug Intuit employee at Macworld Expo told me, “We don’t need to update QuickBooks, because it’s still the No. 1 best-selling accounting package for Mac. Mac users still purchase it, even without any new updates.” Seems like their attitude hasn’t changed much.
Which brings me to my second question:
2. What can Mac users switch to instead of Quicken? Until recently, I hadn't found any viable alternatives for Mac OS X. But now, Mac users have 2 great products to choose from: iBank and See Finance. I will personally be using iBank, but I know many See Finance users who are extremely happy and highly satisfied with See Finance.
Which leads to my final question:
3. Why didn't Apple save us? Apple makes world-class, award-winning software, so why didn't they put together the talent to create an amazing personal financial solution? Why didn't Apple simply take the lead in this market? Yes, it is a huge relief that 2 third-party developers have stepped up to the plate to deliver alternatives to Mac users, but why did Apple allow their own Mac users to get placed in this precarious position to begin with? It's a sad state of affairs when Apple itself undermines the entire Mac platform.
If you've abandoned Quicken for another Mac-friendly solution that's working for you, we'd love to hear about it in the comments.
averagejeff
February 11, 2012 at 6:26pm
Please don't be angry with me but I still have one PC so I can run Quicken. The remainder of my devices are Apple products. Two MacBooks, an iMac, and an iPad2 (not to mention 2 iPhones). I want to get rid of my ailing PC and replace it with an sparkling new iMac but I am terrified to lose the 17 years of data and all the functionality I have come to rely on with Quicken. Please advise me so that I can finally complete the conversion all Apple products.
snokeja
December 30, 2011 at 7:39am
I use a Mac (currently 10.6) and have used Qucken for 20 years. My current version is 2005, as my needs are simple and the 2007 upgrade did not seem to have anything I felt I needed. In March 2010 I anticipated the loss of big-endian programs on the Mac, so I bought Essentials. With great effort, I was able to transfer my Quciken files to essentials, but as one of our main uses is writing checks I ended up returning the program and got my money back.
On December 22 I got a message from Quicken announcing a new interest in Macs by Intuit and an upcoming Quicken for Mac in Spring 2012. I went to their Web site and found a contact link and sent a message that essentially reproduced my first paragraph. I have gotten three replies: the first said that Essentials now can write checks. When I went back online, I found it also does some online banking things now.
For me, if it had been able to write checks, Quicken Essentials would have worked, so I am tempted. I read the main post above and the comments and it sounds like IBANK4 might work for me. The price on their page is $50, not the $20. I would appreciate comments? (I have not looked at their survey yet.)
anniebio
December 21, 2011 at 3:24am
I switched to SEE finance and am very, very happy.
I had upgraded to Mac OS10.7 (Lion) without realizing Quicken for Mac would no longer work on it. I first tried to get Quicken for PC set up using a VM on my Mac - that part was easy but transferring a Mac Quicken file into the PC version of the Quicken was a 'simple' 20-step tedious manual process that was just unconscionable from a software design perspective. I cannot imagine it being more painful. I spent probably 20 hours on it and was nowhere closer to accomplishing what should be a simple task, just getting my accounts switched from the Mac to PC version of the same Quicken software. Total nightmare! And it's not like it would have been so pleasant starting up a VM every time I wanted to check an account balance, nor paying fees for the VM and for Quicken/PC.
I did a ton of research and considered running virtual 10.6 so I could continue to use Quicken for Mac but that's a pain, too, and I figured it's time to stop rewarding Quicken for making my life miserable. I considered the alternatives listed here (thank you so much for the article! It really helped) and decided to try out SEE finance's free trial. About 20 hours later I had not only loaded all my past data into it successfully (it went SO smoothly!), I've learned just about every feature of the software and am really comfortable with its usage; the documentation is great and nearly comprehensive. I asked a few questions via support and got replies within a couple of business days (with an apology for the 'delay' due to it being a busy season for them! I've never gotten such quick response from a software company). I should mention that the lengthy parts of the switchover process were Quicken's fault, not SEE...it took me a while to check that the data in SEE was accurate and it turned out it was because the data in Quicken was screwed up.
I've got all the accounts reconciled, my budget re-created, weirdo transfers functioning, and recurring transactions set up. Things that never worked properly in Quicken work smoothly in SEE (e.g. retirement account balances that never matched up / required balance adjustments, and a budget that continuously forgot values and got corrupted).
The only feature I'm missing relates to tracking expenses using the budgeting tool - there's not quite enough drill-down capability so to dig in you have to go to the separate Report tab (I don't mind so much, since at least there's a workaround). This is listed as an upcoming improvement in SEE so I'm willing to live with that, and again, given that Quicken had certain things just broken (seriously, every once in a while the budget would just lose all its subcategory values and require me to re-create them from memory) and given how Quicken has handled its Mac products, I am SOOOO happy to have abandoned Quicken!
bkgkiely
September 10, 2011 at 9:18am
Hi
I have (and hate) Quicken Essentials.
Will either See finance or iBank import my 20 years of financial information from Essentials (2010).
Or is there a way for me to re install Quicken 2007 & import my Quicken Essentials into that and then into either See finance or iBank?appreciate any help!
I feel trapped!!
fitzallen
August 06, 2011 at 5:12pm
My problem with Lion is Canvas X. In the years I've used it for my model railroad, for genealogy, and most importantly for engineering design, I have created scores of documents that I need to be able to open and/or modify. As far as I can determine from on-line forums, my only way to continue using Canvas will be to keep Snow Leopard on a partition. Another possibility is Canvas 11 on virtual Windows under Parallels; though that is likely to be compatible with my documents, I have been unable to confirm. Anyway, I find it ironic that Apple's $29 Lion might force me to spend $199 on competitor Microsoft's Windows. I have also e-mailed several other Mac graphics programs to ask if they can open and modify Canvas documents – but none have replied. If anyone knows which can, let me know.
I agree with you that Apple needn't be hung up by ancient history, but I'd like to know why Rosetta (or a third-party equivalent) couldn't be made to work with Lion. I'd pay for that!
wseligman
August 05, 2011 at 8:43pm
I agree with all the negative things said about Quicken Essentials for the Mac. Not only does it have all the problems cited in this article and elsewhere on the net, but its user interface is poor. In particular, reconciling accounts is needlessly difficult.
I've tried both iBank and SEE Finance. To my disappointment, they're not much better than QE. In fact, they have one disadvantage that keeps me with QE: Of the three programs, QE is the best at downloading information from my bank sites.
I am angry and frustrated about the way Intuit has treated their Mac customers. Unfortunately, even with the piece of garbage that is QE for the Mac, they are still the best game in town.
milder
July 24, 2011 at 6:14pm
I'm in the process of making the transfer, using 4.2.4 of iBank. I really like it but for one (major) problem: It does not support Classes. And its support of Categories is sketchy. Boy, I hope they come up with a way of fixing this, because I rely completely on both.
fredb12
July 16, 2011 at 6:10am
I downloaded iBank and ran some accounts through it. The look is different which I can adjust to. But I do a some options buying and selling, and it shows me as still owning many of the options, especially those which expired. I do not know if it is because I do not list the symbols, or because you sell first, buy second. but I would need to enter these by hand.
I need something more for investment than budgets. Anyone else have this issue.
I will hold off on Lion for a while.
ckuttner
July 10, 2011 at 8:43pm
I've only been doing a bit of basic fiddling with it, but iFinance seems to be working well for me. The
I downloaded it just a few months ago, and found it imported my Quicken 2005 (yes, 2005!) data just fine (I'm running OSX 10.6.8). There was a problem with check formatting for US "cheques," (heck, it's a German program), but not only can one do a custom format, but even better, when I emailed the developers I arranged to send them images of my Quicken checks (with the account number conveniently covered) and they upgraded the program with the format.
I'm getting ready for Lion, and even though Intuit is offering Quicken Essentials for $20, it just doesn't sound worth it to me.
iFinance seems pretty close to ready for prime time, although the interface is a bit strange:
drbonbi
July 08, 2011 at 6:31am
The answer to your "final question" ...
3. Why doesn't Apple save us? Apple makes world-class, award-winning software, so why don't they put together the talent to create an amazing personal financial solution? Why doesn't Apple simply take the lead in this market?
... is Bill Campbell. Current Chairman of the Board and former CEO of Intuit Inc. and a Director of Apple.Inc.
He's a long time colleague and friend of Steve's. Somewhere I suspect there's a non-compete agreement between them - if only a handshake. It has ill-served Intuit's Mac customer base. But, it's the only explanation that makes any sense.
azdbac
July 07, 2011 at 6:49pm
I used Quicken on a PC for years and had no problems with it. I switched to Mac several years ago and although I love my Mac I have to say your article hit the mark completely when it comes to Intuit Quicken for Mac. It amazes me that Apple or some other programmer has not produced a software that can be used on Mac and do the same things (and better) than Intuit does! I have years of data that I do not want to lose, but I seriously doubt if Essentials will import it all....2007 Quicken didn't! I had to do it by hand for allot of it. There is some data it will not import at all. I actually wish I would have continued using the previous version of Quicken.
Thanks for your article....at least I know I am not alone.
fredb12
July 05, 2011 at 6:14pm
I thought about switching to Quicken for Windows, but when I went to the Quicken, it stated the following:
Move to Quicken Windows
You can easily convert your Quicken Mac data with the exception of Investment transaction history. You will need to either re-download your investment transactions or manually enter them.
This option is ideal if you use Quicken to track investments.This means I will need to enter by hand over 13 years of transactions, which is ridiculous. Why would they not be able to import transactions? Investments is all I use Quicken for.
scotty321
July 05, 2011 at 8:51pm
Wow, I had no idea. I hadn't even begun investigating this option yet. Well, this is definitely a deal-breaker right there.
twinstars
June 30, 2011 at 6:46am
I appreciated your summary of the facts regarding Quicken 2007 for Mac and the compatibility issues with Lion. As a long time Quicken user I am join the ranks of the very frustrated. What to do? I would go to IBank 4 even with the data transfer issues but my bank (not one of the big boys) does not recognize any software for the Mac except Quicken. I could change banks but don't want to, I could run the PC platform on my Mac but don't want to, and I would switch to IBank 4 but can't. I may be forced to go with getting a PC like dbqfan for my financial tracking but will hold off until the fall in the hopes that someone comes up with a fix. Please continue to keep us posted.
Phd
June 29, 2011 at 4:28pm
The Intuit experience for Mac users is one of broken promises for an updated product (Quicken for Mac, then Quicken Financial Life For Mac, then Quicken Essentials for Mac) through sporadic communications (the Quicken Blog, Demo versions at Mac conventions, press releases stating that the company is starting over and writing code from scratch (TWICE!) coming to us year after year.
All of it has convinced me of one thing;
Intuit cannot be trusted any longer.It is clear they don't have the brain trust necessary to create this software. It no longer matters to me why they don't support the Mac community or why they turned over their entire personal finance division to a guy who ran a competing company (after buying that company), or why their staff may be small or even how difficult it may be to migrate years of financial data to other Mac based financial software programs.
What matters is that I have stopped entrusting the management of my MONEY to a company that no one should trust.
panders13
June 29, 2011 at 1:46pm
I am in the process of switching from Quicken 2007 to iBank 4, and so far it has gone fairly well. I blame most of the problems with importing the data on Quicken's export (some accounts became categories, for example), as well as the fact that I'm trying to combine 2 sets of Quicken data (pre-2002 and post-2001). Once I get all of the transactions straightened out, the account balances are matching those from Quicken just fine.
As far as features, it appears to have all that I need, and then some. I track all of my finances, including investments, IRA, etc. The reporting capabilities appear a little weak, but I think I can work around that.
gpgrubb
June 29, 2011 at 1:12pm
I switched to iBank 4 a couple of months ago and am satisfied. The import did take a couple of tries, but I think that was an issue with my Quickbooks. I had about 20 years of data, too, tracking 10 companies and my personal data, as well. iBank has handled all this well and continues to feed us updates - a very responsive bunch!
nelsonh
June 29, 2011 at 9:54am
Dead-on article, you've hit on every point of frustration I've been through over recent years with Intuit/Quicken and my search for a better alternative. I've begrudgingly settled on Quicken Essentials for now but am still keeping an eye out for a replacement; I've flirted with the iBank demo twice but it just doesn't seem quite there yet. If Acclivity/Account Edge would introduce a consumer-targeted version of their software, they could pull the rug right out from under Quicken. Intuit obviously and incomprehensibly just does not understand the Mac or Mac users, and really never has.
I have little hope for Intuit ever releasing substantive updates to QE Mac, so I'm desperately wishing for a competitor to step up to the plate. And you're right about the most glaring absence from the market of all: I would pay ANY price for a personal finance program from Apple.
bobbd
June 29, 2011 at 9:01am
For a few months after I got my MacBook Pro, I ran Quicken for Windows under Crossover. I looked at many native options and decided on Moneydance. I too had balance issues when I first imported. Quicken keeps transfers as separate transactions and Moneydance attempts to match them up by date, amount, and the from/to accounts and possibly more. It turns out that one of my transfers was "broken" in Quicken and that's why my balance was off. I corrected the broken transaction and I've been a happy user ever since.
Moneydance also has an iPhone App so I can enter transactions when I'm away from my MacBook. As well, I always have my current balance without the need to sign on to my bank.
dbqfan
June 29, 2011 at 8:22am
I have dumped Quicken for both my Mac and my PC. I am using my Mac less and less as I am finding that the Mac seems to be taking the back seat at Apple in favor of the iPad and iPhone. I think Apple could care less about the Mac so I am moving all my business to my PC's and will keep my Mac for entertainment etc. I am selling all my old and newer Mac's and will just keep my Mac Book Pro to play with. The iPad is nothing more than a memory stick with a monitor and I just can't see all the hype as a iPad is worthless to me as a business person. It has no file system and you have to jump thru hoops to print a letter.
martuca
June 29, 2011 at 3:57am
I'm not sure why you are being so hard on iBank 4. I recently switched from Quicken to iBank 4 and the import (from Quicken) worked perfectly. I honestly like the product and would recommend it for mac users.
allenkenya
June 28, 2011 at 10:30pm
Thanks for this article. I've never updated Quicken beyond Q2004 because it continued to do everything I wanted, even under Snow Leopard. However, with the pending release of Lion, I've begun to look for an alternative and have not been pleased with the offerings. It appears that iBank and SEE Finance are the best and there are widely divergent reviews of both, particularly in regards to their ability to import Quicken data.
mwallison
June 28, 2011 at 5:06pm
Great article that sums it up very well about Quicken for Mac and your comment about the last upgrade (essentials) was spot on. What an upgrade joke. I download and tried it but quickly returned it for credit... I'm still scratching my head on that one.
The best Mac finance program I've turned to (and currently using) is MoneyDance. It works but, still needs to be groomed a lot. Their support people were very responsive but, they seems to have slowed with (developers?) the needed, simple updates to make it more functional and easy on the eyes.
I'll give "See Finance" a try as I've not heard of it and I've been looking everywhere after Quicken 2007.Where's Steve Job's voice when we need him??? Apple's board members should be ashamed (especially one of them).
Marty
ghornik
June 28, 2011 at 2:41pm
Evidently Intuit's reps don't have a party line to quote, because the rep I spoke with about how to deal with Lion swore to me that a Lion-compatible update is in the works and should be released soon.
ghornik
June 28, 2011 at 2:41pm
Evidently Intuit's reps don't have a party line to quote, because the rep I spoke with about how to deal with Lion swore to me that a Lion-compatible update is in the works and should be released soon.
Loup407
June 28, 2011 at 1:19pm
for a while...Lion may be the motivation I need to make a change. Intuit has ignored and underserved the mac market for years. This won't get better...how many times have we seen the "too big to fail" attitude bite companies in the ass?
Geoduck
June 28, 2011 at 1:15pm
We switched to MoneyDance a year ago and it does everything we need. Imported everything from Quicken without missing a beat. I seem to remembering having to do an export from Quicken and an import to MoneyDance, but all the accounts, entries, preset deductions, everything came in just fine. A cross check of the balances from Quicken and MoneyDance matched to the penny.
Not sure why you had trouble with this. The only thing I can think of is that you had Quicken 2007. we had Quicken03 so the data might have been different. Either that or you didn't export it correctly.


















