The Verizon iPhone: Should You Stay or Should You Go?

Are you making the switch or waiting it out? We're having the same internal battle here at Mac|Life headquarters, and we figured there's no better way to solve our problems than to write it out. If you're having some trouble making the decision yourself, read on--Nic, Ray and Susie make the case for taking the plunge, waiting it out, or staying faithful to gool ol' AT&T.
Nic
Jump!
Everyone knows AT&T sucks worse than an unplugged Hoover. So why put up with it? Because you had to, perhaps? And now that a bigger, better network is getting the phone, it's time to cut the cord.
I knew I was leaving AT&T as soon as Verizon got the iPhone, which was before Verizon knew it was getting the iPhone, which was pretty much as soon as they started showing off the commercials with those darn red heat maps versus AT&T’s lukewarm orange maps. AT&T's spotty coverage looked like an anemic Dalmatian, while Verizon's looks solidly filled out.
AT&T's response to the Verizon hotspot (roughly "we have no plans on implementing it, but we're researching it") cemented the decision for me. Sure, AT&T might implement the feature a few months later, but a surefire answer would have kept me locked in. The lack of one made me lose my faith in the mobile service provider, especially because AT&T has a habit of being so reactionary. Even if the iPhone becomes available on all carriers, I doubt that AT&T would change its M.O.
Which beings me to my next point: all carriers may have their service issues, but I've been plagued with AT&T's since the day I stepped foot in San Francisco. My AT&T iPhone 3G drops more calls than a one-armed telephone juggler, while my flatmates on Verizon have encountered no such issues.
Honestly, I could care less about the eventual advent of the iPhone 5. My guess is that it’ll hardly be much of an update--much like the 3GS to the 3G. If I end up really wanting it, I'll sell my Verizon iPhone on Craigslist or eBay. Besides, snatching the Verizon iPhone on launch day guarantees I'll have the hottest iPhone for like eight minutes, and in the coming months I'll be enjoying one of the iPhone's hidden features: making calls.
Ray
Wait.
Verizon's got the iPhone! Verizon's got the iPhone!
Before the iPhone, I was a happy Verizon customer, and I've long said that I'd jump back at the earliest opportunity. At long last, here's my chance. Finally! But I'm not going anywhere...yet.
My relationship with AT&T as a customer could best be described as "it’s complicated." I love my iPhone, but it's more of an iMiniComputerThing, and less of an actual phone. Owing largely to AT&T's abysmal coverage in my neighborhood, I rarely use the phone (and in fact Messages recently replaced the Phone icon in the Dock on my device).
So you'd think I'd be chomping at the bit to switch to Verizon. But the reason why I'm not is pretty simple. There's going to be new iPhone hardware in about four months. Apple introduced the original iPhone on June 29, 2007. It's successor -- iPhone 3G -- hit stores in July of 2008. June of 2009 saw the 3GS, and the iPhone 4 hit June 24, 2010. Are you sensing a pattern yet?
Four months from now, the internet is going to be full of whiners. "I can't believe Verizon would be so awful as to release a new product, when I just bought the old one a few months ago -- what selfish jerks!" they'll say. But anyone who's paying even the slightest bit of attention knows the iPhone 5 is right around the corner. And (sorry to burst your bubble) Apple, Verizon, and AT&T aren't the least bit interested in timing their product cycles to maximize your personal technology budget.
Aside from hardware concerns, I also don't know that Verizon's network will fare any better in the locations where I use my iPhone most. Add in a slew of new iPhone owners, and it could be that Verizon's network suffers the dreaded "iPhone effect" as much as AT&T's network seems to. So until I can sit side-by-side with a Verizon iPhone user on my couch and see proof positive that Verizon's coverage is better, there's no reason to run afoul of AT&T's early-termination policies. So I'm waiting, at least a few months until the next phone rolls out.
Although, if Verizon's network does perform appreciably better in my regular haunts, I'll be gone come June. Let me know if you're interested in a gently-used iPhone 4.
Susie
Stay!
So I'm the fuddy-duddy in this trio, huh? Nic's switching to Verizon right away. Ray's probably jumping ship as soon as the next iPhone comes out. And I'm the lone holdout sticking with AT&T. I realize these reasons for doing so are all highly personal, so just keep in mind that your mileage may vary.
1. Every carrier I've had has sucked on some level; I just really don't think they're that different. If you find a network that works in your house and your place of business, and -- this is the kicker -- the company sends you a correct bill every month, you're probably doing pretty well.
2. I don't actually talk on the phone that much, so I've done ok with my iPhone. Sometimes when a call drops, I'm actually a little relieved -- not a phone person, after all. And I like being able to scapegoat my phone (y'know, "I didn't get the voicemail until hours later, oooooh AT&T!" *fist shake*) when the sad truth is that i just didn't get around to picking up your call or promptly calling you back. I'm sorry, I know this makes me a jerk. I'm really sorry.
3. I use the data all the time. From the early reviews I've read, AT&T's network does have faster data, provided you have a good signal. If I'd never had the option of using data while on a voice call, I honestly wouldn't miss it. However, since it's something I already do use, I really think that losing it now would be noticeable.
4. I'm on a family plan. So my husband would have to switch too, or we'd go back to individual plans. It looks like our plans would be about the same -- sharing 700 minutes for $70/month, the $5 texting ripoff, and a $29.99/month unlimited data plan for each iPhone. I really like the Rollover feature of AT&T's plan, which keeps us from overages if we ever go over our shared minutes. (Which has happened three or four times in 7 years.)
5. I would totally buy that $20/month 3G Mobile Hotspot plan. I just would. I don't always succumb to such upcharges, but I totally would this time. It's too cool not to. The thing is, I might not use it enough to justify $20 every single month, $240 a year. I can't use it exclusively for my home Macs, because if I wasn't home, my husband wouldn't be able to get on the internet.
I could use it for my iPad, but I have the iPad 3G and I think I've paid for data service on it maybe twice, for a total of $60 (canceling it immediately each time). Plus, one of those times was on a business trip, so I expensed it.
So the only times I'd use it are when traveling with my MacBook Pro or iPad to a place that doesn't have Wi-Fi ... and honestly, that just doesn't happen very often.
(Plus, shhhh, but I got the free Netshare app from the App Store before it was pulled, and that lets me tether my laptop to my iPhone, with a cable, in a kludgey, workaround way...but for free. AT&T doesn't even know.)
6. I just signed a new AT&T contract last summer. So I'd have to pay to get out, or at least call them up (one of my pet peeves) and argue with them about changes to the contract and try to weasel out of it that way. Plus, I already have a GSM iPhone 4 that works just great. So buying another iPhone 4 just for 3G Mobile Hotspot and slightly better phone calls is, again, a waste of money.
--
So readers, what do you think? To each their own or is an editor clearly right? Sound off in the comments and make sure to flame each other for differing opinions!
domcomm
February 15, 2011 at 10:07am
No one has mentioned a real downer for Verizon – they have no coverage overseas, so if you travel, forget Verizon (which is a good idea anyway).
Why Apple picked the 2 absolute worst phone companies is beyond me. They both overcharge, mess up your bill, and bill in advance, instead of after you use it. I had to go all the way up to a regional vice president of Verizon to get my bill fixed, because no one else at a lower level was willing to fix it. Never again.
I tried AT&T for one week, and couldn't even get coverage at my home, which it showed at the highest level of coverage. Also, never again.
jayfmn
February 14, 2011 at 4:47pm
I live in the boonies here. We won't see LTE for at least 2 years! So an iPhone 4 is a no brainer! When my 2yr contract expires, I'll get the iPhone 6!
gdpipes
February 14, 2011 at 3:19pm
Having a Palm Centro with which I am not totally disappointed; plus still being on a pay as you go DATA plan, it makes it hard to justify a move to the I phone regardless of how much I covet same.
Plus, I am still using Tiger which does add a little bit of a difficulty factor when it comes to syncing with mac apps ( ical and contacts ). Although, I believe that there may be a work around regarding same if one has a g mail account.
If the move is made, I think that I would opt for the "5" version in a month or two.
J Chronic
February 14, 2011 at 1:33pm
Damnit! I was counting on most people switching to Verizon and freeing up the At&t signal. It was all part of my master plan but it has been seriously foiled. Sounds like most people are actually NOT going to switch to Verizon after all.
I agree that all carriers suck on some level, but I really hate giving At&t money every month. They are the only internet/phone provider in my neighborhood so I have 3 bills for them and they have THE WORST customer service I've ever experienced in my life. The agent who signed me up for U-Verse gave me a $100 rebate because she felt bad about all the crap the company has put me through, but then I never got it because they created a new account number because they couldn't install it the first time - what!?!? Makes no sense. I called about the rebate and they said it expired because I waited to long to call!?
But alas, I am staying because of the rollover feature and the data options. I don't even come close to using $30 worth of data every month because there's a wireless network at my home and office. I watch Netflix all day on my 3G with a crisp picture and only pay about $10 in data. Plus I decreased my monthly plan after accumulating 5000 rollover minutes because I can never keep a call. My contract is up in July, but switching to Verizon means an extra $40/month. I'll wait and re-sign a contract when the iPhone 5 comes out. You folks who have never had a problem with At&t are lucky, but give it time.
justir7
February 14, 2011 at 8:20am
Ok, how about the iPhone goes to... you ready for this?... BOOST MOBILE! ... No? Yeah, I figured.
I don't own an iPhone, probably won't for a while, but I use my friend's iPhone 4 on Verizon probably more than he does, so I have a pretty good sideline opinion.
To me, it seems it is definitely personal factor to switching. Ok, so if you have AT&T and it works fine in your area, then to me it seems like the obvious choice is to stay. If it works for you, then that's all that matters. It's personal. However, if AT&T sucks in your area, and Verizon has a considerable difference in network, then the switching choice is more prominent. I view the AT&T v. Verizon debate as just an option for change for people whose AT&T coverage is a living nightmare. If you're fine where you are, then stay. If you want change in network and / or need personal wi-fi everywhere, then make the jump.
However, I think Ray has a great point here as there has been a noticeable pattern in the iPhone upgrade every June. If you plan on switching... wait. iPhone 5 probably won't be much different, but everything the iPhone 4 could be better in probably will be fixed / improved in iPhone 5.
Of course, what do I know, I'm only 14. :P
scottiegirl93
February 13, 2011 at 12:41pm
There must be something wrong with me too, because I haven't really had any trouble either, at east consistent with the problems that I had with Verizon. I can't really get reception in my house, have to go outside, but when workmen come over who have verizon, they complain of the same thing. Same thing at my family's house at the beach, it works on the beach and outside, but not the house, neither does Verizon. I don't really get any dropped calls and I am happy with my plan.
Call me crazy, but I am not going to pay to get out of my contract, buy new phones, my mom and aunt are on mine, and have to resign a contract. I have a house phone.
ggarthe
February 10, 2011 at 9:21pm
I too will stay with AT&T. I'm just in a small town in Northern Michigan that has a small 3G footprint, but what we do have is great!! Consistent 4-6Mbps download speeds, strong coverage everwhere, great customer service reps at the local store, whats not to love? I had Verizon before the iPhone, and their coverage here in the North sucks, really sucks. With AT&T, the dropped call debacle is a mysterious myth to us since it just never happens. Maybe if I lived in a large metro area I'd feel differently, but from my perspective AT&T is the best around!
iMac.27
February 10, 2011 at 12:13am
I too will Stay with AT&T. I live in the south and AT&T here is awesome.
5 bars, no dropped calls, and BLAZING fast 3G.
Verizon sucks here. Painfully slow internet, 1 bar for talk, on a good day.
I was colored RED on the map, supposedly in a "BEST" location at home.
VZW internet, didn't work at All. Zero bars.I actually use the internet and talk feature that VZW can't offer.
I love not paying $3/month for visual voicemail.
I've never been over 1G a month on my phone, so the unlimited doesn't mean anything to me.
Not to mention Rollover and as of tomorrow morning, free ANY mobile... no thanks verizon.T-Mobile has 4G here as well and my AT&T 3G smokes it upload and download.
The T-Mobile rep comes in bragging about 4G in the area so we both did Speedtest.net apps.T-Mobile "4G"(lie): 1.41Mbps down .7 Mbps up
(he was using his new 4G device)My iPhone 4 on AT&T 3G: 2.51Mbps down, 1.22Mbps up
Mbblake4
February 09, 2011 at 5:38pm
Love my Verizon iphone I get 3G every where I go. I have service
where AT&T does not.
D0GG
February 09, 2011 at 9:11pm
I am very curious where it is that you go that would would not get AT&T 3G service...
I live in the Chicago Suburbs and fly quite often for business. I have been to Downtown Chicago, Vegas, Orlando, Miami, LA, Sandiego, a few tiny towns in Washington state, Indianapolis, Milwaukee, Detroit... And I have never had a 3G signal problem.
jimmyhudson
February 10, 2011 at 10:02am
Ironically, although you fly to major cities, you live in a bubble. You just named 9 of the biggest cities in america. Of course you are going to have great coverage there. I live in Arkansas, well outside the bubble. We just got 3G service here a month ago. And even with the upgrade in data speed it did not change the call quality or the frequency of dropped calls. I would consider changing to Verizon just for that.
soxyfoxy
February 09, 2011 at 5:13pm
Apparently there's something wrong with me, because I've never had a problem with my iPhone or with AT&T. So yeah, I'm staying put, and I'm sorry if that disappoints people or makes me some sort of techie zero. YMMV.
D0GG
February 09, 2011 at 9:09pm
I am with you 110%. I have had an iPhone since the 3G (had the 3GS and now a 4). I have never had a problem with dropped calls or a signal that was too weak to use data or voice.
nicvargus
February 10, 2011 at 9:16am
Definitely nothing wrong with you guys. I lived in Washington state and never had a single issue with my AT&T iPhones (2g and 3g). The second I moved to San Francisco, I couldn't keep a call for more than five minutes. A huge problem I always thought was just vastly overstated. It's not.
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