Customer Service

 

Instant Subscription Account Look-Up

 

Here you can change your address, pay your bill, inquire about a missing issue, and ask other questions. Answers to commonly asked questions are provided in the Frequently Asked Questions section below.

 

> Access Your Subscription Account

 

Subscriptions

 

> Subscribe to Mac|Life

> Renew your subscription to Mac|Life

> Give a gift subscription to Mac|Life

 

Single Issues/Copies

 

Q: Where can I buy Mac|Life on the newsstand?

A: Mac|Life can be found in the following retail markets:

> Major Bookstore Chains

> Discount Store Chains

> Supermarket Chains

> Office Superstores

> Airports and Train Stations

> Drug Store Chains

 

Q: Can I purchase back issues?

A: Of course. You may purchase back issues by visiting our webstore at http://shop.futureus.com or by phone (within US) at 1-800-865-7240.  You must have a valid credit card for online and phone orders.  If you'd like to mail in your order and pay by check, please send the item name, issue date (if applicable) along with a check to the following address:  Future US Store, PO BOX 6163, Harlan, IA 51593-1663. Please include your shipping/return address with your order. Orders will ship once your check has cleared. Future US is not responsible for illegible orders or lost orders and checks.

 

Frequently Asked Questions

 

Here are some answers to questions you may have about your Mac|Life subscription.

 

Q: How can I contact Mac|Life about my subscription?

A: If your question is not answered here or if you need to contact us for any reason, please include in your inquiry your name and address exactly as it appears on your magazine label or invoice, and send it to:

 

Mac|Life Customer Service

P.O. Box 5126

Harlan, IA 51593-0626

 

Note: When writing to us, please be sure to include your name, address and account number for faster service. Your account number is located on the top left corner of your mailing label.

 

You can also email us at mcdcustserv@cdsfulfillment.com or go to online customer service.

 

Q: When will my subscription begin?

A: As a general rule, you'll receive your first copy within four to eight weeks of submitting your order. Once you've placed an order, it takes up to a week for your subscription to be received and added to the subscriber database. Your subscription is then scheduled for our next production cycle which could be up to four weeks away, and then shipped via periodicals or standard mail. Delivery time for these classes of mail can vary greatly, running from two days to two weeks. For example, if your monthly subscription was ordered and received by us in November, and the December issue has already shipped, your order may be added to the January issue, shipped in early December and received in late December. Delivery times for magazines that publish less frequently will generally be longer due to longer production cycles.

 

If you have not received your subscription within the expected time frame, please contact customer service. Rest assured, your subscription starts when you receive your first issue--not when you place your order. If you subscribed for 12 issues, you will receive all 12.

 

Q: How can I pay for my magazine subscription?

A: You can pay by check, money order, Visa, Mastercard or American Express. Please send your payment to:

 

Mac|Life Customer Service

P.O. Box 5126

Harlan, IA 51593-0626

 

...or go to online customer service to pay your bill.

 

Q: When does my subscription expire?

A: Please check your mailing label to find your subscription expiration date. Here's an example:

 

 

Alternatively, you can log into your account to look up your account information.

 

Q: I will be moving soon; when should I write to inform you?

A: Please contact us six weeks before your move with your new address in order to avoid missing an issue. If the USPS alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address by you within two years. You can submit a change of address by accessing your account online or by emailing customer service.

 

Q: I have an editorial comment or question. Is there an email address I can use specially for this?

A: Sure. You can submit your questions or comments to the editors by sending them an email.

 

Note: This email address is only for questions or comments relating to editorial matters. No emails regarding subscription, newsstand sales, or pricing will be dealt with at this address.

 

Q: I would like to write to one of the editors and/or writers at Mac|Life using good old-fashioned paper and envelopes. Is there a snail mail address for this?

A: Of course. For questions or comments relating only to editorial matters, you can send mail to us at:

 

Mac|Life Magazine
c/o Mike Frassica, Customer Service Manager
4000 Shoreline Court, Suite 400
South San Francisco, CA 94080

 

Q: How can I get reprints of certain articles?
A: You can purchase pro-quality reprints by contacting The YGS Group at 717.399.1900 x100 or maclife@theygsgroup.com

 

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