When I upgraded to Leopard, my iTunes would crash soon after launching it. It's distressing to have iTunes crash, especially if you need to sync with an iPhone.
The problem is probably with a third-party iTunes plug-in. If you're having problems with iTunes on your newly-installed Leopard OS, you need to remove the plug-ins. Here's how.
User Library folder.
1. In the Finder, double-click your hard drive, then select your Home directory in the left column. It's located in the Places section, and should have a house icon with your user name.
2. Open the Library folder.
3. Open the iTunes folder.
4. Open the iTunes Plug-ins folder and drag any plug-ins you have in there out of that folder.
Other Library folder.
1. Still in that Finder window, click on your hard drive under the Devices section in the left column.
2. Open the Library folder.
3. Open the iTunes folder.
4. Open the iTunes Plug-ins folder and drag any plug-ins you have in there out of that folder.
JoeSoft's Jax iTunes plug-in caused iTunes to crash when I installed Leopard. JoeSoft's Web site says they "are in the process of updating Jax to be Leopard compatible. This update will be posted shortly after Leopard's release."
Now try to launch iTunes. It should work. If you really like the iTunes plug-in you were using, check with the software developers to see if they have an update available.
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Rafael Perez-Micheli
December 25, 2007 at 5:57pm
I don't know what's happening to mine, but it WAS working fine shortly after I got my late 07 BlackBook. I checked out the new visualizers, I checked out cover flow in full screen, and all was well.
At some point something happened that prevents visualizers from starting or cover flow from working.
Choosing either gets me a spinning beach ball for a few seconds and then iTunes quits. Most of the time I click "Report" and I don't even get the dialog window to send the report to apple. Everything else seems to work fine. Audio and video playback and video playback at full screen.
I tried removing ALL plugins from HD > Library > iTunes > iTunes Plugins. Then restarting. Still didn't work. I put them back. Still. User > Library > iTunes > iTunes Plugins was empty and still is.
Is that something that Apple will take a support call for? my BlackBook is only two months old and well within the warranty period.
Dalai
November 14, 2007 at 11:45pm
Dude, thanks!! I was having trouble with the visualizer crashing itunes and it was killing me.
Thank you very much for the fix...
CaptainBIlly
November 10, 2007 at 10:35am
I had forgotten that I even had a third-party plug-in and suffered through many reboots. This solution worked perfectly. Thanks!!
Anonymous
November 01, 2007 at 4:14pm
I tried the tips suggested above but it is still not working for me. I completely removed any trace of iTunes (including the plug-ins) and reinstalled it but I am still not having any luck. The night I installed Leopard and I managed to get iTunes to open once but nothing since then.
Anonymous
November 04, 2007 at 3:45pm
I have removed all plug-ins but to no avail. iTunes opens but doesn't show the main window. And menus can be used...
Tony
October 28, 2007 at 10:26pm
Roman. Kicks. Assssssssssss!!!
Thanks.
Natalie
October 28, 2007 at 7:53pm
Seems like you did an 'upgrade' instead of a clean install, despite saying "newly-installed Leopard OS". The solution is to ALWAYS do a clean install. Upgrades are far too troublesome.
Dee West
February 10, 2008 at 4:05am
Natalie, How can I do a clean install? I have been searching, but can't seem to find directions on this.
Thanks
OS 10.5.1
Itunes 7.6
rloyola
October 28, 2007 at 11:40pm
Yes, Natalie, as I wrote near the beginning of the article, I did an upgrade instead of a clean install. In this specific instance, the fact that I did an upgrade or clean install is irrelevant. I could've done a clean install, but I still would've installed Jax (because I'm reviewing it for a future issue) and I still would've had problems.
Ben
October 28, 2007 at 6:22pm
Glad I caught this before I upgraded. Would have been a nasty mess otherwise...
I'm sure this won't be the last of these tips from Roman. Maybe I'll just have to hold off a few days before upgrading...
