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The $39 Solution to a Fried MacBook Air Keyboard
Posted 09/24/2009 at 1:18:03pm | by Michael Simon


When you’re trying to convince an Apple Store Genius that your nine-month-old MacBook Air inexplicably stopped working and you most certainly did not pour a steaming cup of coffee all over it, there’s one question you definitely don’t want to hear: How come it smells like hazelnut?

So as I walked away with a $750 repair estimate and the world’s thinnest $1799 paperweight, I pondered my options: 1) toss it in the river and wait for all those tablet rumors to come true; 2) stab it repeatedly and buy a ThinkPad; or 3) try my hand at fixing it.

After some lengthy looks at my carving knife, the latter option won out.

It’s not as if I’m a complete stranger to do-it-yourself Mac repairs. Back when I owned a Power Mac G4, I upgraded the processor and hard drive, swapped out the graphics card for an NVIDIA GeForce4 Ti, modded the case with a blue led, and fixed a pesky buzzing speaker. And before I sold it to raise funds for my MBA purchase, I fitted my 17-inch PowerBook G4 with a speedier, larger hard drive.

But that’s bush league compared to a complete disassembly of one of the most expensive Macs I’ve ever owned. (Of course, the stress level is significantly lessened when the computer does little more than emit the not-so-faint aroma of flavored coffee, but it’s still pretty low on my list of would-be guinea pigs.) So I took a deep breath, armed myself with a Phillips #00 screwdriver, tiny flathead and T6 Torx, and went to work.


Really screwed

A few notes before we begin. As far as spills go, this one seemed particularly nasty. A near-full 12-ounce mug of very hot coffee (no milk or sugar) landed almost in its entirety on my laptop, and I did very little to stop its path of destruction. Not only did I not shut it down, my immediate reaction (after grabbing a boatload of paper towels and placing them unmethodically on the keyboard) was to to pull a bunch of important files over my network. When I finally shut it down a few minutes later, it performed the cycle as it should; but I didn’t turn it over or try to dry it any way until several hours later, when it was clearly too late.

The first thing I gathered (besides my trio of mini magnetic tools and a healthy disdain for Apple’s team of Geniuses) was a series of labeled cups, which I crudely fashioned from small bits of paper. Apple may have trimmed the girth from the newest member of its MacBook family, but there’s certainly no shortage of screws in the thing. Once the bottom case was unfastened (10 screws) and the powerful aroma of week-old coffee dissipated, I went to work at removing the giant battery.


Nine more screws later, I gave the cable a slight tug to disconnect it from the logic board and the battery easily pulled out. A few Handi Wipes took care of the streaks of coffee that peppered the underside, and I set it aside.

With the battery gone, the neat internal design became abundantly clear, with the logic board, hard drive, and a host of cables and ribbons all ripe for the picking. While there didn’t seem to be any definitive place to begin (though some pieces are obviously dependent on another’s removal), the hard drive (and, by extension, USB port and speaker) was the most logical.

I opted to tackle the most delicate pieces first and began to loosen the amber data ribbons--1) pulling up the largest’s black tab unsnapped it from the logic board; 2) GENTLY unsticking the smaller audio cable offshoot separated it from the case and allowed me to easily shimmy it out of its port; and 3) utilizing my flathead as a spudger popped up the hard drive ribbon (just below the fan).

Four screws held the drive in place (two in back, one in front, and one by the fan) and another four secured the USB hatch in place. Finally, one little guy next to the left hinge helped the mic cable stay clamped down.



Break it down

By now, the whole complicated arrangement should have pulled cleanly away from the case -- that is, if I had known there was a tiny screw hidden below a cover near the right rear corner of the drive. Presumably, it’s supposed to be delicately pried off its adhesive perch, giving way to the final peg. (But if that doesn’t work, you can always do what I did: Yank and twist the hard drive until the cover, screw and housing all snap off in one fell swoop.)

After logging my first broken piece, I removed the speaker (2 screws), gingerly unstuck the audio cable from the case and lifted out the whole contraption, including the attached ribbon and cable.

At this point of the disassembly--with the bottom case, battery, hard drive, port hatch, speaker, 31 screws and one useless broken tab all labeled and separated--I’d pretty much reached the point of no return. Save for the stains on the battery case, I hadn’t found anything to indicate my liquid enemy had inflicted damage of any kind, and my plight was quickly becoming personal. I wanted to prove the Genius wrong. (Or at least knock him down a peg.)

With nary a notion of how to actually go about fixing the thing, however, my teardown strategy consisted of little more than a reckless and gleeful disregard for Apple’s warranty. But I wasn’t about to let something as insignificant as a Core 2 Duo processor stand in my way.

COMMENTS
avatarRev A iMac Keyboard

Well done Michael!

One of my proudest moments was repairing my Bondi Blue iMac's keyboard using only screwdrivers and an Xacto knife. (The keyboard had nearly 40 screws just on the bottom!) By drying out the insides and slicing into the ribbon cables where some of the traces had been fused by liquid stains, I got a doorstop of a keyboard to connect again and work for several more years.

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avatarthanks

well done yourself!

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avatarI'll be sharing this

with my wife. This article makes me look like a neurosurgeon. Thanks, Michael, now I have something to hold up to my wife and say "See, babe, I'm not a complete doofus, after all. There are other worse than me!" I'll look better in her eyes and we'll increase certain couple's only activities.

At, least, I hope so.

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avatarum, OK...

good luck with that. :0) 

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avatartwo thumbs up

Love the article, good job

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avatarGive independent Mac shops a try

I spilled a cup of coffee on my MBPro a month before the warranty ran out. Apple wanted almost $1200 for the repair. A local independent Mac store (MacOutlet in Denver) approached the task as you did: taking the machine apart and inspecting the innards. They ended up replacing only the keyboard and trackpad, charging me about $200 all told. Their turnaround time was quite a bit longer than the Apple Store's 2-3 days. I'm a teacher and I absolutely depend on my Mac in the classroom; MacOutlet gave me a nearly identical loaner--with my own hard drive installed. I was able to start the new school year with hardly a hitch.I've used my repaired MBPro for 14 months now, and the only remaining symptom is one somewhat unreliable USB port.

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avataragreed

independent shops are great, but sadly i don't know of any here in Providence, R.I. Perhaps I should open one. :O)

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avatarRe: Independent Mac shops

That's the kind of shop I need. Unfortunately, it's difficult to know which are going to be like MacOutlet, and which are going to charge as much as the Apple store. The best way is referral. At $1,200, I could get a new laptop! If anyone knows a reliable shop in Toronto, I'd love to hear about it. I really don't think I'm ready to try fixing it myself.

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avatarno spill claim

Did you really not tell the genius that you spilled coffee on it hoping to get it repaired?

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avatarhe never asked...

I just told him that it didn't turn on. Figured it was worth a shot.

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avatarAn Ibook Story

My G3 Ibook a few years ago needed a new combo drive. It would have cost 200 $ Plus to get one. I bought one off of ebay for 59 $ and used Ifixit info to install it knowing nothing about what I was doing. It took six hours to take it apart with all the little screws you are talking about. I put in the drive then was just about done three times before I found that I left something out. I was proud to have only one screw left over that I had no idea where it went. After this scary experience I took it apart a few months later to put in a new hard drive and did it again for a friends Ibook. It was an education. I loved your story and wish maclife would do more like this.

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avatarInviting

Ever thought about writing comedy? Your writing style is fresh, sassy and functional. Well done.

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avatarthanks!

appreciate the kind words.

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