Entourage Woes
Posted 05/04/2010 at 9:56am
| by Susie Ochs
My IT department just made me switch from Mail to Entourage 2008, which they swear plays nicer with our Microsoft Exchange server. A few of its quirks really bug me, though, and my trips through the various settings menus and help topics haven’t helped. First, when I’m starting a new message, I have to click between lines in the To field to add more recipients--commas or semicolons between the addresses don’t work. Really? Second, it keeps auto-correcting iPhone to “Iphone,” which just makes me look like I can’t spell. And how do I include my signature on all messages by default?

So many settings. Yet so hard to find what you're looking for.
Oh, Entourage. The 2008 version is head and shoulders above previous iterations, but it still annoys us by keeping the settings in so many places--there’s Entourage > Preferences, Entourage > Account Settings, and several options in the Tools menu… whew! And the Help system is okay, but some topics want us to watch instructional videos when we think a line or two of text ought to do it. To that end, here are answers to your questions about its quirks:
To address one message to multiple people without grabbing for your mouse, just press the Tab key between addresses. That bumps the cursor down to the next line, and you can type in another address and press Tab again. If you Tab from a blank line, the cursor jumps to the next field (first To, then CC, then BCC, then the email’s subject line, and finally its body).
That iPhone > Iphone problem is Microsoft’s auto-correct feature, which doesn’t include all the names of Apple products and just wants to fix the funky internal capitalization. For that, head to Tools > AutoCorrect, click the Exceptions button, then the Initial Caps tab, and enter iPhone (and iPod and iPad and whatever else) to the Don’t Correct list.
Signatures are under Entourage > Account Settings. Double-click the account you’re using, then in the Edit Account pop-up window, click the Options tab and look for the Default Signature dropdown to specify a default signature to be attached to all messages. You can edit that signature or create others in Tools > Signatures. And to have your signature appear before quoted text in a reply, go to Entourage > Preferences > Reply & Forward, and under Mail Attribution select the third option: “Place reply at the top of messages and include From, Date, To, and Subject lines from original messages.” Yes, it’s just that simple! Ahem.