Snow Leopard Killed My Address Book

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Snow Leopard Killed My Address Book

Posted 09/11/2009 at 11:31:43am | by Ray Aguilera

Since I updated to Snow Leopard, my Address Book has been more or less unusable for anything other than browsing. Starting up the app resulted in 30 to 90 seconds of spinning beachball before contacts would populate. That clearly fell into the "annoying-but-tolerable" camp, since I usually only open Address Book a few times a day, and quickly learned to just leave it open to avoid the wait. But adding new contacts, or editing existing ones resulted in the same spinning beachball of doom.

My first instincts were to export the data, zap my Address Book files and re-import, but the problem persisted. I forced an overwrite from MobileMe. Nothing. I shook my fist angrily and threatened my iMac with bodily harm. And the beachball continued to taunt me.

Finally, I called Apple's tech support. After multiple restarts, trashings of Address Book data, and forced MobileMe syncs we nailed down the culprit: Smart Groups. After deleting two Smart Groups from Address Book, the problem just disappeared. According to a helpful Apple support tech "We know that Smart Groups are not working with Snow Leopard right now. Hopefully we'll get it figured out in the next update."

Until then, delete them.

COMMENTS: 6

TAGS: Snow Leopard, OS X, Address Book, tech support, Smart Groups

COMMENTS

Permissions
Submitted by chevyorange on Fri, 2009-09-11 13:39

I had a friend who had an Address Book problem (blank!) after installing Snow Leopard. After way too long and involved search to fix, it turned out it was a permissions problem deep in a folder.

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consider it a mercy
Submitted by dan on Fri, 2009-09-11 17:20

consider it a mercy killingyou do have a clever picture leading the story.

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Possible Fix
Submitted by tscurtis on Fri, 2009-09-11 18:13

I had the exact problems, and after much troubleshooting and Googling, I found the answer: If you can get the app to launch (I had to wait 10 minutes), delete any smart groups that look for negative attributes (e.g., card does not contain birthday).

That fixed it immediately for me!

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For wot it's worth... On
Submitted by brendalana on Sat, 2009-09-12 19:23

For wot it's worth...

On 2009-09-11... I submitted the following to Apple - Mac OS X - Feedback:

Mac OS 10.6 Address Book date formatting does not allow "YYYY-MM-DD" format... unable to set the "DD" and... since having necessarily done a 2009-09-11 Mac OS 10.6 clean install... I discovered much to my dismay that:

ALL MY IMPORTED ADDRESS BOOK "YYYY-MM-DD" FORMATTED INFORMATION IS CORRUPTED AND ABSOLUTELY USELESS!!

And while on the subject of user preferred date formats. How about making Snow Leopard more user-friendly by adding a simple one click "MM-DD-YYYY" "DD-MM-YYYY" "YYYY-MM-DD" user-preferred date and time format option to "Language & Text" System Preferences?

UNQUOTE…

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Submitted by lsywlw00 on Thu, 2009-11-26 19:47

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