3G iPad Activation Problems for Credit Cards Without Physical Addresses

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jsteel1962

Not sure if this will work for AT&T but worth a call to check. Ask if you can use a friend or family members credit card and verifiable street address for the initial setup on the IPAD. Once the account has been setup then you can call in a few days and ask that all future billing be done on your credit card. I called Rogers here in Canada and that will work for them. I would think it is the same for AT&T. Good luck folks

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Txaal

As anyone else had this happen? I am on the unlimited data plan. The plan auto renewed for month two. I received an email saying AT&T charged my credit card but a day later I start getting an error ,message that my data plan has run out and I need to renew. When I log in to renew my account says I am on the unlimited plan with 29 days left. I called AT&T customer service who had to create a ticket. That was 4 days ago and I have heard nothing from them,

Thanks

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drew Brees jersery

as has been said you can activate it with one card that has a physical address and change it later. Another option is to contact your bank and have a physical address attached to the card you want to use but request that statements be sent to a PO Box.  <a href="http://www.overbestmall.com/nfl-jerseys/san-francisco-49ers-jersey"> 49ers jersey </a>

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cemccon

We need to STOP BUYING iPhones / 3G iPads unless and untill APPLE offers them on ANOTHER CARRIER THAN AT&T here in the US.  Vote with your wallets, people! 

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irunnoft

I wanted to check out Paul's idea about the USPS database.  I pasted the link he put in his post and went to the USPS website.  It had no problem finding my address, so my issue wasn't caused by AT&T using the USPS database.  However, it could be using both the USPS info and their own coverage viewer map info. I was able to get around the issue by activating my account with my sister's debit card (her address was found by the AT&T coverage map) and her address.  Once the cellular account was created, I was then able to immediately go into the settings menu and edit the payment option.  I replaced her name and debit card info with mine.  I held my breath when I clicked on the "Next" button, but it accepted the change without a hitch.Another clever workaround for people with PO Boxes or addresses with validation issues was suggested by an upper echelon Apple support member with some knowledge of this issue.  The other workaround, which had I known about this or thought about this before, I'd have done this instead of using a family member's card, is to buy a Visa Gift Card and use that for the activation.  Since the Visa Gift Card is not tied to a particular address, any address can be inputed with that card number.  So using the gift card, one simply needs to enter in an address that AT&T's coverage finder or the USPS database acknowledges and you're good to go!  After that, it's very simple to change the payment information. Hope that helps anybody who's still having issues!

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paulsaxe

Following from the comment by irunnoft on Saturday, as far as I can tell, the ATT&T's coverage viewer cannot find an address when the USPS address verifier can't. (http://zip4.usps.com/zip4/welcome.jsp). We live in an area that does not have postal delivery, so we must use a PO Box. I followed AT&T's suggestion of changing to a physical address, and perhaps that will work someday after they update the databases. However, I put in quite a few addresses around here and without exception, if the USPS recognizes them, AT&T's coverage viewer does. If the USPS doesn't, neither does AT&T. None of the areas around here have AT&T coverage though they do have "Partner" (non 3G) coverage. It still remains to be seen if AT&T will accept physical addresses here. An interesting catch-22 if they use the USPS database of addresses, since in this area the USPS database accepts PO Boxes, but not physical addresses.

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irunnoft

I had to use my sister's card to activate my account and then I was able to change the billing information to my debit card. My problem wasn't that I had no physical address attached to my card. My problem was apparently with AT&T's Coverage Viewer map. I typed my address into the AT&T Coverage Viewer page (I found it by googling 'att 3g coverage'). When i put my home address in and hit search, I got "We cannot find your address". Weird. I have a physical address. It's the same address that's tied to all my cards, but yet I couldn't activate my data plan. ATT was useless in this instance. My sister, apparently lives somewhere that ATT can find and so using her card allowed me to create the account. Once the account was created, changing the payment info did not create a problem. What a huge pain. Anybody else having this problem, save yourself hours of frustration with AT&T, just do this for a work around or call your bank and change your address associated with your card to an address that shows up in the Coverage Viewer map.

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Ajtrek

Just for kicks I'm writing this from my iPad 64gb with 3G!

If you have no physical address tied to the card you want to use for payment you will not be able to activate the 3G service on the iPad - period. But as has been said you can activate it with one card that has a physical address and change it later. Another option is to contact your bank and have a physical address attached to the card you want to use but request that statements be sent to a PO Box. However, you still won't be able to activate 3G service on the iPad for at least 24 hours or if over a weekend until late Monday or Tuesday. While the change is immediate with your bank the 3rd party handling the 3G activations for the iPad won't get the info pushed to their servers until a regular business day occurs.

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chunt006

Why should I have to change my credit card info to activate my account? Apple and AT&T should fix this to avoid making us use deceptive work arounds to get activated.

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robchadwick

Same problem here - could not activate IPad 3g access with AT&T because our physical address is outside of the 3g coverage area. It is the same address on our AT&T account for three of our cell phones (two of which are Iphones). I don't need 3G access at our physical address. This is a mobile device. Who at AT&T came up with this brilliant idea? Ridiculous.

Got the runaround from AT&T - Apple finally confirmed that this was the issue and the technician there was very helpful - gave me his direct phone and email address. The AT&T support person escalated my problem & said I should hear back from someone within 72 hours but was unable to give me a way to reach her again and wasn't able to even provide a ticket or reference number.

I activated using a friends credit card - but this is absurd.. It took me four hours on the phone & several bounces back and forth between Apple and AT&T before they confirmed that I would not be able to register an AT&T plan with my credit card because my billing address (physical address) was outside the 3G coverage area.

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irunnoft

Unfortunately, we have shared a common experience and not a pleasant one at that. I sure didn't get to enjoy my magical and revolutionary new device last night. By and large, I think I just got even more aggravated and watched my blood pressure spike at the prospect that I might have just paid an extra $130 for a feature I wouldn't get to use!

Glad you found the same work around I did.

Now. . . if only Verizon would get the iPhone!

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irunnoft

I just got my 3G iPad today and I can't activate a cellular plan with it due to my address not being within an AT&T 3G coverage area.  I live outside the 3G coverage area, but I get EDGE on my 3GS iPhone.  I work about an hour away from home and there's a strong 3G service there.  Since I planned to use this mainly at work, it made sense to buy the 3G enabled iPad and I planned to use WiFi at home.  I also thought it would be great to have 3G use when traveling over the Summer.  However, I have not been able to sign up and, according to AT&T, I won't be able to because my address isn't located within the 3G coverage network.  Nice.  I'm sorry, but this is stupid.  This device is meant to be portable and it shouldn't matter where I activate the account.  I'm sure I'm not the only person who lives outside the 3G network, but would like access to it for times when it is available.  That's one reason why the month to month payment without a long contract seemed so appealing.  This is just frustrating and ridiculous!  I don't know if I can find a work-around for this, but I'm darn sure going to search it out.  Perhaps an address change on my debit card to that of an address within the 3G coverage would work, but I don't know if it will cause a problem or not since the billing is month to month.  

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David W. Martin

Try changing your debit card address to your work address temporarily. Activate your iPad using that address and then later change the card back to your prior address. I wrote this post and my original source had problems due to him having a PO Box. He used his wife's card that had their physical address to successfully activate 3G. He then swapped the calling plan to his credit card with the PO Box address - the iPad, calling plan, etc. continues to work with no hickey's. It is the initial activation that's the bugger. Let me know how that works for you. 

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irunnoft

You were right about the change not being a problem! Apparently, the address inputed at the beginning of the creation of the data plan account MUST be one that shows up on AT&T's coverage viewer map. If not, AT&T's sever will block the registration. That's one way to keep your 3G network from getting overloaded. . . keep people from being able to get on it period.

The thing that really made me angry and that I couldn't seem to get through the thick skull of the AT&T rep. was A) I already had 3 iPhone 3G/S contracts with AT&T. I didn't have any problem with those being created. B) This is a MOBILE device and tying the account's creation to a static address was rather ridiculous. It shouldn't matter if I even live where there is an AT&T signal. I bought the 3G version of the iPad because there is 3G where I work and that's where I'd be using the iPad for the majority of the time.

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