Final Cut Pro X launched last week with a meh, with users wondering why all older versions were discontinued, a lambasting on a Conan O'Brien skit, and too many customers leaving 1-star ratings and long, negative reviews on the Mac App Store. Apple, realizing that this latest version of their widely used film editing software might not be making the cut, began issuing refunds in the face of their own "all sales are final" app store policy (Taiwan notwithstanding).
Apple has issued refunds for app purchases before, but on a case by case basis. If you are a disappointed purchaser of Final Cut Pro X, the path to financial recovery seems to be through filing an official request using the Mac App Store Customer Service form. According to TNW, stating that the app doesn't function as expected is one of the ways to get a refund.
Customers who have received refunds have posted some of their correspondence with Apple reps, including one customer who also received a refund for Compressor. As of yet, it is unclear if the Final Cut Pro X license remains active after the refund, or if the user can continue to use the software.
