Apple’s Policy on LCD Screen Dead Pixels Gets Outed

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dclegg

I upgraded my old Dell laptop recently for a Macbook Pro, and after a week noticed that it had a stuck pixel. Just the one. I took it back to the retailer (we don't have Apple Stores here in NZ), and they replaced it without question (although they had to order the replacement in). To my shock and surprise, the replacement also had a stuck pixel (different location, stuck on a different colour). Once again a replacement was ordered... although it was a lot more painful this time. Bottom line: What the manufacturer states may not necessarily be what you have to put up with if your country has consumer law protecting you further.

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