Sport & Auto
- About Future
- Digital Future
- Cookies Policy
- Terms & Conditions
- Investor Relations
- Contact Future
iPhone 4 users haven’t been content with Apple’s response thus far to their alleged reception issues, so Cupertino has taken to their website to post a response for all to see. As it turns out, the “issue” may indeed be much ado about nothing.
Apple, Inc. has posted a lengthy letter to iPhone 4 users on their website Friday morning, detailing the steps they have taken to address customers’ complaints regarding reception and signal loss with the new handset, barely a week old now.
“We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising,” the letter reads.
As it turns out, the problem really isn’t a reception problem at all, but one of the display. Apple claims that all iPhone devices thus far have exhibited a problem where too many bars are being displayed, related to “the formula we use to calculate how many bars of signal strength to display,” which Apple now claims is “totally wrong.”
The remedy appears to be coming in the form of a software update “within a few weeks” to address the issue, both for the iPhone 4 as well as the iPhone 3GS and iPhone 3G.
“To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength,” Apple explains. “The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.”
Apple’s statement on the problem seems to explain why the users who were complaining vocally about the issue would lose bars -- sometimes entirely -- yet continue to have an actual signal that wouldn’t drop out. The company also continues to tout that the iPhone 4 has better reception than the previous 3GS model (which seems to thus far be the case on our own unit), and stresses that there is, in fact, no “faulty antenna design.”
The letter also concludes with a reminder to unhappy customers: “If you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.”
Follow this article’s author, J.R. Bookwalter on Twitter