Apple Tech Support Tops Charts

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carmelapple

This wasn't really an Apple tech support issue, but I think it does reflect how easy Apple is to deal with from a consumer standpoint:

I had just purchased Leopard on the Apple website about a month after it came out and had gotten through the checkout process with ease. I got to the confirmation screen and nearly spat my Pepsi all over my Macbook (thankfully I didn't)...my copy of Leopard was going to my old address that my Macbook arrived at perhaps only 6 months earlier! I panicked...found the Apple customer service number and called it immediately. I was on hold for no more than perhaps a minute...maybe a minute and a half at the most. The cheerful young woman I spoke with took all of my information down and switched the address. The whole call took from hold time to finish about 3 minutes. Oh and she was an American too...if there is one thing I hate more than a bad product or service, it's trying to figure out what a fast talking, thick accented Indian person is trying to tell me and is failing miserably at it. I have nothing against Indian people...but if your tech support/customer service support can't adequately communicate with your customers...what's the point?

If Apple's tech support is anywhere near as good as their general customer service support...most competing companies should probably just pack it in and call it a night.

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