Drumroll please. The worst carrier in the U.S. according to Consumer Reports readers? You guessed it. AT&T. But, even with rumors abounding of an impending Verizon iPhone, Verizon still remains behind a different carrier in terms of contract service.
According to the satisfaction survey of 58,000 ConsumerReports.org readers, AT&T was the only carrier to drop significantly in terms of overall satisfaction.
More than half of the survey respondents who had used AT&T as a carrier had owned some variation of the iPhone. Consumer Reports data, which reflects all versions of the phone, found that iPhone owners were not as satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers, who also have a bevy of apps.
"Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," according to Paul Reynolds, Electronics Editor for Consumer Reports.
However, as mentioned above, Verizon did not reign supreme. They were actually beat out by U.S. Cellular - who serves 26 states, mainly in the South and Midwest - as they were rated tops for contract service. Not just that, but Sprint also pulled even in overall satisfaction with Verizon. Sprint also scored better than Verizon in terms of customer service as well, which could be considered huge for that company.
The survey is a part of the magazine's annual comprehensive cell-phone issue, which hits your local newsstand tomorrow (Dec. 7).
With that, would you agree with the ratings readers? How would you rank 'em? Feel free to leave your thoughts below!
via Consumer Reports
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purplemaizenjm
December 06, 2010 at 10:30pm
I have been with ATT since it was Cingular always had the same problems, drop calls, echo tones, stuck in a contract between 2 phones. When I got the iphone I thought the drop calls would get better. But when the police go by the seem to jam my signal and I get this beeping noise in the middle of a conversation. I went to the police station and complained. And asked them what there problem was. And told them they should mind their business, I am talking to family. Go listen to some crimminals conversation and stop jamming my signals on my phone.
They found a way to do the same thing to my house phone to and I have Comcast. Now I have to call the FCC. Any way that was off the subject. Verizon I had as a landline phone and everytime I paid the bill they would shut off my phone. So I shut off the service. they were disappointed but I got all my money back from them and told them that they were a waste of my time. You can't treat disabled people that way.
