FCC: 'We Will Act' on Complaints Filed in AT&T FaceTime Fiasco
Posted 09/25/2012 at 1:16pm
| by Matt Clark
One of the important, new features announced with iOS 6 was FaceTime over Cellular. No longer would we find ourselves seeking a wi-fi connection to view our buddy's goofy mug on our iPhone. Well, unless you're an AT&T user; then it just sort of depends. But take some solace: the Federal Communications Commission stands ready to evaluate your cries for help.
Julius Genachowski, current FCC chairman, stopped by The Verge this morning to talk about all things communications, but primarily focused on the future of broadband. As the frustration of AT&T customers continues to grow in regards to the FaceTime over Cellular issue, Genachowski says the Commission is ready.
Apparently, no formal complaint has been filed at present, but Genachowski says, "we will exercise our responsibilities and we will act," if AT&T doesn't make efforts to resolve the issue amicably. The absence of a formal compliant to the FCC likely won't last, unless AT&T changes its mind on which customers have access to the new feature.
Currently, only AT&T customers on the new Mobile Share plan are able to use the FaceTime over Cellular service. While there's no additional charge to use the feature, the restriction would require AT&T customers on traditional, individual plans to move over to a potentially more costly system. Which -- well, that pretty much seems like the point.
Back in August, AT&T stated it didn't feel the company was violating any FCC policies. "The FCC’s net neutrality rules do not regulate the availability to customers of applications that are preloaded on phones," read the company's policy blog. Essentially, as FaceTime is part of the OS, AT&T doesn't believe there's any violation of net neutrality.
AT&T also reminded its customers that FaceTime over wi-fi, a function that iPhone users have regardless of carrier, was still available. Hey, lucky you!
Ultimately, it will be interesting to see what complaints are filed by net neutrality advocates against AT&T, and in turn, how the FCC responds. AT&T is the only carrier imposing such restrictions in regard to FaceTime over Cellular.
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