iPhone To Blame For AT&T’s Network Woes?

Super-stardom isn’t all it’s cracked up to be, as Apple has discovered with its immensely popular iPhone since it debuted in 2007. If it’s not the target of ill-gotten patent lawsuits, it’s taking heat for just about everything else. Now, a New York Times article is suggesting that the device is responsible for all of AT&T’s problems as well.
The piece in Sunday’s New York Times suggests that the iPhone is the cause of many of AT&T’s network failures, this despite the fact that AT&T recently fell dead last in Consumer Reports’ annual cell phone satisfaction survey, according to MacRumors. Writer Randall Stross even goes so far as to claim that independent data suggests that AT&T may have “the superior network nationwide.”
Be that as it may, AT&T has yet to publicly lay any blame on the iPhone, which has been a huge boost to their smartphone business since its debut. The company has acknowledged service problems in some major U.S. cities and claim they are working on it, complete with a free iPhone app dedicated to reporting such problems.
The New York Times article, however, lays the blame mostly on the iPhone: “Roger Entner, senior vice president for telecommunications research at Nielsen, said the iPhone's ‘air interface,’ the electronics in the phone that connect it to the cell towers, had shortcomings that ‘affect both voice and data.’ He said that in the eyes of the consumer, ‘the iPhone has the nimbus of infallibility, ergo, it's AT&T's fault.’ AT&T does not publicly defend itself because it will not criticize Apple under any circumstances, he said.”
But Daring Fireball’s John Gruber is quick to point out that the problems seem to be limited only to AT&T’s home turf: “If it’s the iPhone’s fault, not AT&T’s, why aren’t iPhone users around the world having the same problem as those here in the U.S.?”
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sidkof
June 04, 2010 at 3:55am
This is the most pathetic AT&T apologist article yet on why AT&T's support of the iPhone has been a total debacle. The issue is simple: People are paying for premium service & they are not receiving premium service. The suggestion that they are not paying for this lousy service is beyond ludicrous. As is the implication that they ought to be happy that iPhones work at all. As is the brainless suggestion that the whole issue is because Apple didn't consult with AT&T about the app store. same article is here Auto Glass Are you serious!! Which company is meant to be walking the network? Didn't AT&T see the apps for checking stocks, weather, sports scores, web browsing, chatting, twittering, facebooking, etc, etc, etc? EVERYONE ELSE SAW THEM! ...and they went out & bought iPhones because AT&T promised they would work & charged everyone a PREMIUM to access their crappy network. AT&T lied to Apple & they lied to the people that sold premium service to when they promised to deliver high-speed information services. That is the actual truth.
sidkof
May 27, 2010 at 10:57am
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rory2222
April 19, 2010 at 3:57pm
I certainly wouldn't put the full blame on iPhone - looks like to me that AT&T are at fault.
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sidkof
April 19, 2010 at 4:58am
Dear guys ive got iphone and have at&t network on it.
Can somebody answer that does at&t network gets failed on iphone in some cities of america?
bcoz im having problem during the travelling.
Due to sales job i have to travel to different cities but my iphone hooks up.Thanks if any help is possible.
Regards
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Elissa3456
April 10, 2010 at 11:16am
Running internet image searches makes this part so much easier than it, Photos by AFP/GETTY IMAGES.
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Elissa3456
April 06, 2010 at 1:55pm
Specifically, AT & T worked with Apple's iPhone reshape the network worked with AT & T, in particular, how they found the nearest base station or controlled by text messages, and how the burden placed by signaling iPhones the network is drastically reduced.
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sidkof
March 24, 2010 at 1:15pm
Neither AT&T nor Verizon was willing to reveal its internal information on performance. But Global Wireless Solutions, four of the third-party services that run network tests for the major carriers, shared a number of its current findings. The service dispatches drivers across the country with phones and laptops equipped with information cards. They have covered over four million miles of roads this year, while jogging four million wireless information sessions and placing over four million voice calls, said Paul Carter, the president.
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Elissa3456
March 15, 2010 at 5:10pm
it's ridiculous to blame iphone for that because we have been using it here in istanbul (a city populated 16 million) & have no problem over 3g with turkcell nor vodafone. so it is all at&t to blame.
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Elissa345
April 21, 2010 at 12:35pm
This sounds like that is completely false. It is logical that a single device to cause problems like this. Recently entered the world of the iPhone for the first time mobile kitchens
Elissa3456
March 14, 2010 at 2:57pm
I do believe that the iPhone nation is a forgiving seven. A lot of us understand the challenges that such a tool brings to the table for carriers such as AT&T and O2. But when these companies start whining about a tool that is bringing them lots of subscribers, they start doing their customers a disservice.
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Elissa3456
March 12, 2010 at 12:03pm
A NY Times article suggests that the iPhone may be to blame for AT&T's network failures.
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Elissa3456
March 12, 2010 at 5:27am
I live in Philadelphia. I have had iPhones since day 1. Although it is not New York, remains a major metropolitan area. I have no problem with the ATT network (signal strength, ie, 3G speeds, etc) anywhere in the City () the center of the area. The signal in my house (suburban Philadelphia) is marginal at best. Both conditions are very consistent. This is definitely a problem with the tower at my house. It would seem that if the hardware of the iPhone were the problem, face problems in both areas.colorado marantz dealerIf the tests described in the article were done with an iPhone that could point to the hardware as a problem.
Karen Williams
March 10, 2010 at 1:41am
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sidkof
March 01, 2010 at 4:39pm
According to Roger Entner, Senior Vice President for Research at Nielsen telecommunications, a flawed design of the air interface of the iPhone ', which connects the phone to the cell towers is responsible for the bad voice and data transmission iPhone. This, of course, is with the customer as a problem related to the company.
So why is AT & T says nothing about the subject? Entner said that AT & T defend themselves in this also means criticizing Apple, I could not do under current circumstances. Although Entner did not elaborate whether this was due to revenues from AT & T in recent times Apple has been dependent on a massive extent, no doubt that they could be a reason. seo company uk
revolution9
February 08, 2010 at 7:37pm
This sounds like it’s completely fabricated. It’s not logical for a single device to cause problems like this. I recently entered the world of iPhone’s for the first time, I simply love the product and all its applications and uses, and I’m thinking to create a blog review for it on my affiliate network program site. This absurd news story will certainly be something worth talking about.
mob1278
December 14, 2009 at 10:25am
@Space Trucker:
I don't know where you are but I feel your pain. I use to work for all four companies at one point in my life Att, VZ, Sprint and Tmo... Honestly they all have problems. Tmo sucks outside major cities, Sprint just sucks period, VZ sucks in areas where ATT and Tmo are heavy(I wonder why). Truth be told I have had the best service with ATT so far even going back to the Nokia phone days when they were Cingular and Att split up. Do I think they are full of it, yes. I do think ATT needs to shut up with the whole network crap and just upgrade the darn thing. I love the fact that internet and phone works at the same time which VZ and TMO does not. I really dont' know the Sprint so I can not comment. If the iPhone came to Tmo the only reason I would switch is bcz of price(my wife works for them) and they get great prices on employee phone stuff.
SpaceTrucker
December 14, 2009 at 10:16am
AT&T's problem is that it's too busy taking it's customers money and not providing them with quality service. Here in the town I live in, I'm only a short distance away from the interstate and the towers along it, yet I can't get 3-G service here but, down the road from the house it comes in. That's not to say I can't get any service, only that 3-G is not available at my house, this doesn't say that their other services aren't strong here, I have only had problems in the entire county with AT&T's 3-G service, as far as other companies goes, T-Mobile also does well here but, the CDMA companies services are hit and miss and none of them provide 3-G in this area, let alone 4-G. It's all about the numbers, if they can screw their customers by providing them with less service and charge them for it, then they will. This is all companies. And as I've said before, forget about getting Verizon 3-G service anywhere in this area, it's not going to happen, they don't even have barely a signal at all in this entire area, yet they are quick to point out that they do on their stupid maps they show on TV! The CDMA signals, (ALL OF THE MAJOR PLAYERS, except USCellular,) have a drop out from about 2 miles south of the county till well above it. This includes, SPRINT, VERIZON, and CRICKET. And even USCellular's signals are weak here and spotty at best around the county. It's not a matter of problems from the iPhone, Driod, Blackberry, etc, it's a matter of all the kids playing with their iPhones, (gaming, blogging, etc,) on the network and a lot of the major cities can't handle this kind of load due to outdated equipment in place. This problem isn't occurring in other countries because other countries have already updated their equipment and put in place the latest technologies, something the major service providers here are squaking at the bit to keep from happening, it's also why they are complaining about the bills in congress and at the FCC to fix this problem. They don't want to have to take a slight cut in pay to make their customers happy, as long as it works for them, what do they care about their customers.
robertlane
June 03, 2010 at 4:47am
Really AT&T's problem is busy taking it's customers money and not providing them with quality service. urban connection
mob1278
December 14, 2009 at 10:06am
This guy is a joke, just as well as the Droid getting gadget of the year from Time. ATT's network really does have issues, the company did not realize how much the iPhone was going to take off when it came out. It should be obvious when a new product comes out and there were no real test dummies prior to a device such as the iPhone, that it's a possibility that the network would suffer. This is not because of the iPhones hardware, it's because a lot of users are online now 100 times more than before. Youtube, Facebook, and other media rich sites are accessible by the iPhone and it's the easiest way to get connected outside of a computer. Bottom line use some of the profit you have to upgrade the shitty network before Apple unlocks the phone and sells it that way and you end up having anything.
What exactly did the Droid do the gain gadget of the year? It's going off of the same concept of the iPhone in many ways. It has a better screen but what else. The entire layout is a mimic of the iPhone. Every android phone is the same thing just different hardware. There is nothing that changes the experience of the phone at all. I've played with the Droid and truthfully I couldn't do it because the iPhones interface and capabilities with apps involved just bring the phone out. The Droid is a great device for those who don't like the iPhone but if it's not an iPhone then it is Blackberry for me.
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