- About Future
- Digital Future
- Cookies Policy
- Terms & Conditions
- Investor Relations
- Contact Future
It was only a few weeks ago that we were reporting astonishing iPhone sales in Korea, but it appears as though complaints over the iPhone has tarnished that record. According to BusinessWeek, lawmakers in South Korea have summoned Apple for questioning over iPhone service complaints.
The questioning is spawned by complaints from iPhone buyers that Apple gives mostly refurbished units when requesting service instead of new devices, free repairs, or refunds. Apple only gives those options to customers within the 14-day purchase return window.
Farrel Farhoudi, senior director for Apple’s iPhone service, will appear in Korean parliament on October 21, but Apple has presently declined to comment about this ongoing story.
“The executive’s appearance is to prevent bigger noise in the nation that could happen if he doesn’t,” said Kim Do Han, an analyst at Samsung Securities Co. “The move in Korea implies that the company may become a bit more sensitive to the voice of customers in the future.”
You can read more information about this story by visiting the BusinessWeek article.
Follow this article's author, Cory Bohon on Twitter.