Love Your Mac? You’re Not Alone [Updated]
(Image courtesy of 9to5Mac)
You might have mixed feelings about the Mac, but the underdog system has often been favored by many computer users. Customer satisfaction with Apple’s computers has been on the rise for years as well, and recently hit a new high.
9to5Mac is reporting that Apple has hit a new high in customer satisfaction with their Mac computers, according to the results of a new American Customer Satisfaction survey. Apple ranked 78 86 out of 100 for the past 12 months, which was up three two points from last year.
As you can see from the chart above, customer satisfaction for Apple’s systems was at an all-time low when the iMac was first introduced in 1998, which quickly turned things around and has kept Cupertino mostly riding high ever since.
“The biggest asset Apple has had for a long time is its commitment to innovation,” American Consumer Satisfaction Index managing director David VanAmburg told CNNMoney.
Apparently, it’s not only Apple who’s wowing customers -- PC makers HP, Dell, Acer and others also scored higher ratings for 2010 than they did in 2009, nearly tying with a satisfaction rating of 77 out of 100.
Updated with correct index points. Thanks ScifiterX for the update.
Follow this article’s author, J.R. Bookwalter on Twitter
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ScifiterX
September 21, 2010 at 11:40am
78 percent is for mac and pc combined, 77 for pc and 86 for mac, 9to5mac has since corrected the error,
randoo53
September 21, 2010 at 9:43am
I have used my Apple Care twice and both times I could (1st) understand them and (2nd) got offered extra help above and beyond what was required by those guys. To the first: I am truly tired of trying to understand "Chuck" from India. Sorry...it was too much work. The the second: when I first got my imac, I wanted to watch a movie that was of a different format that what was available on the mac. I called them to see what I could do to play it. Get this: he told me I needed to download a piece of 3rd party software and he gave me the URL. I said thanks but he said he would stay on the line through the download process and offered to help me install it! This was 3rd party software mind you. I declined the offer but he also said if I ran into any trouble to call them back. Seriously?! I DEFY any other company to go that far to help.
As long as their service department stays like this, I will always own an Apple. 20 years of PC hell was enough for me.
Drummertist
September 21, 2010 at 7:05am
It's interesting that Mac satisfaction rates have been higher than PC's almost since 1994. What would be more interesting is how the PC satisfaction rate changes if they all tried Macs and realized their PC's are absolute garbage.
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