A New Yorker is suing Apple, claiming the company double billed him for an iTunes music purchase and then refused to offer a refund, citing its own Terms of Service -- and if he gets his way, it will become a class action.
Justia.com is reporting that New York resident Robert Herskowitz is all fired up at Apple and the iTunes Store, which he claims charged his account twice for the same song. After finding no love with iTunes support, he’s decided to sue the company and is now seeking class-action status for his lawsuit.
As soon as Herskowitz found the duplicate charge, he claims to have contacted iTunes support. The following day, he received a response -- but it certainly wasn’t the one he was hoping for.
“Your request for a refund for ‘Whataya Want from Me’ was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund,” the email reply reads. “This policy matches Apple’s refund policies and provides protection for copyrighted materials.”
Herskowitz’s questionable taste in music aside (Adam Lambert -- really?!), our own experience with the iTunes Store has been quite the opposite. For example, while playing around with the remote for a first-generation Apple TV, our toddler mistakenly purchased the entire Jaime Foxx album “Best Night of My Life” (yeah, kids don’t have the best taste in music, either) -- but thankfully, Apple refunded the charge to our credit card after we explained the situation.
What about you, MacLife.com reader? Any issues with being double-billed or getting a refund for accidental purchases? Sound off in the comments!
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hourglass
May 04, 2012 at 11:02am
Over a hundred billion dollars in the bank, and they refuse to give refunds. I got a refund for an album a couple weeks ago, but they won't give a refund for a single song? Sounds like bull to me.
Geoduck
May 04, 2012 at 8:31am
Wasn't it also a New Yorker that is suing because Siri can't understand him?
I have a few duplicates but no big. It's either been my mistake or I got two albums with the same song on them. Frankly for a buck and a quarter and a bit it isn't worth more than a single "damn" before you
f u g g e t t a b o u t i t.
Geoduck
May 04, 2012 at 8:33am
What the heck is with Mac|Life Spam Filters? My previous post triggered the Spam Filter. I had to add spaces in f u g g e t t a b o u t i t but "damn" went through without an issue?
Weird
