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A New Yorker is suing Apple, claiming the company double billed him for an iTunes music purchase and then refused to offer a refund, citing its own Terms of Service -- and if he gets his way, it will become a class action.
Justia.com is reporting that New York resident Robert Herskowitz is all fired up at Apple and the iTunes Store, which he claims charged his account twice for the same song. After finding no love with iTunes support, he’s decided to sue the company and is now seeking class-action status for his lawsuit.
As soon as Herskowitz found the duplicate charge, he claims to have contacted iTunes support. The following day, he received a response -- but it certainly wasn’t the one he was hoping for.
“Your request for a refund for ‘Whataya Want from Me’ was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund,” the email reply reads. “This policy matches Apple’s refund policies and provides protection for copyrighted materials.”
Herskowitz’s questionable taste in music aside (Adam Lambert -- really?!), our own experience with the iTunes Store has been quite the opposite. For example, while playing around with the remote for a first-generation Apple TV, our toddler mistakenly purchased the entire Jaime Foxx album “Best Night of My Life” (yeah, kids don’t have the best taste in music, either) -- but thankfully, Apple refunded the charge to our credit card after we explained the situation.
What about you, MacLife.com reader? Any issues with being double-billed or getting a refund for accidental purchases? Sound off in the comments!
Follow this article’s author, J.R. Bookwalter on Twitter