Ars Technica is reporting that AppleCare technicians may soon be able to do initial troubleshooting of your troubled iPhone remotely. The new system, reportedly announced internally at Apple, would apparently be able to collect various bits of diagnostic information from your iPhone and send it directly to Apple servers for immediate analysis.
This new, web-based version of the same diagnostic tools AppleCare technicians already use, would allow a technician to send an email with a unique URL to your iPhone. When you click on it, the URL will connect to Apple's servers, start a series of internal checks, and then transmit the information directly back to Apple. The only information to be sent will be the UUID of your iPhone, its name, the daily calculation of the call time, your iPhone's current state, the health of your battery, and the iOS version you are running.
This new system will allegedly be put in place over the next few months.
Via Ars Technica
Adrian covers daily news as well as the weekly Law & Apple column for MacLife.com. You can follow him on Twitter, if you want to.
brandonwalkermedia
August 31, 2011 at 2:27pm
Now thats what I'm talking about!!! Now i can skip the 156mile trip to the nearest AppleStore!
