AirPort Extreme and Time Capsule users are reportedly having connection issues when using the "new" 5GHz band, which was introduced last year.
The issues, noted on the Apple Discussion Board, seem to be stemming from use of the 5GHz band in both the AirPort Extreme and Time Capsule that promises up-to a 50% better performance. In real world use, however, some users are complaining that they aren't getting the intended speed results.
One user said, "Stability and speed is terrible on 5GHz network. Not to mention, now when I try to watch the streamed iPad Keynote in Quicktime, it crashes my PPPoE connection. Also, Time Machine backup has been far from smooth."
The problems that people are experiencing seem to disappear when they switch back to the standard 2.4GHz band. This is lousy for a device that touts having 50% better wireless performance and 25% better range while using the new band and antenna.
If you are having problems with your AirPort Extreme or Time Capsule and you're running on the 5GHz band, it might be worthwhile to call Apple, post on the Discussions, or both. When you call Apple reference the Discussion board and let them know you're not the only one having issues. Because the sooner Apple learns about the issue, the sooner they can fix them.
via AppleInsider
SpaceTrucker
February 17, 2010 at 5:17pm
I can't say that I've ever had any problems with the new Airport Extreme 5G unit. Now the 2G one prior to this one had a problem with losing connection and a quick trip to the Apple store got it replaced but, that was after 2 years of service. Maybe the problem they are seeing on theirs has a longevity issue along with it that I've yet to experience. I happen to love my Airport Extreme, though I wouldn't say 2x faster it's definitely a lot quicker than the elder model.
