Livescribe Pulse

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travajito

in your most recent print issue you quoted the price at 1199.00 and up. FYI, they are a lot cheaper at Target.

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jgorski

The desktop software checks for updates over the internet. This cannot be disabled. Fair enough - they have some ‘online pen lovers’ community thing going and everyone is wired these days. But at work I have a firewall (like most schools, offices, hospitals, libraries, coffee shops - okay everywhere but home).

The CHECK for updates works - but the UPDATE ITSELF does not work through a firewall.

This happens EVERY TIME YOU CONNECT THE PEN TO THE PC - EVERY TIME. YOU CANNOT DISABLE IT. YOU HAVE TO CLICK ‘DECLINE’. Then it asks you if you REALLY want to decline the update you just declined. Yes - you have to click twice every time you connect the pen.

Now I’m mad. So I send an email to tech support.

They say that it’s not their problem - they send me links to other frustrated users who have written their own software to try and correct the issue. This doesn’t correct my issue, but then again it’s just another frustrated user trying to be helpful. So I send more email to the Livescribe support staff. They stop returning my emails. These are not CAP LOCK email, these are polite but firm requests for help. I even offer to beta test software if they have something that they think might help!

I post on the Livescribe blog - within seconds (really!) I get a reply telling me that they can help and I can expect some support soon.

Then they stop replying to my email - and they disable commenting on their blog. No kidding.

I’m not sure what to do now.

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MacBookPro

I have used this program since it was beta for mac in late November. There have been 2 major updates. You should download the desktop program and make sure your firmware update has been applied to your pen.As of today, March 31, version 1.1 of the livescribe desktop for mac has been released and version 1.5 of the pen firmware. You need to start up the desktop version, be connected to the internet, run the update and then plug in your pen to see if there are any firmware updates available to download the updates.Amazingly, there is handwriting recognition. I can write the word "test" and it will find it as if it were text. I can PROMISE you my handwriting is not that good. Certainly it is not 100% accurate. But out of the box, after the updates, to be able to search your handwritten notes for a word you used is pretty cool. (There appears to be a PC version program or extra that will convert your handwriting to text that is not available yet on the mac).I bought my pen with 5 notebooks, ink cartridges, etc. at Costco in November as a package. It was cheaper than anyone else. I have been sporadically using the product at seminars and meetings. The ability to take notes while a speaker is talking and play that back later is very useful.There have been a couple of issues with renaming the sound files and losing the relationship to the handwriting that have existed so I stopped renaming the sound files. Hopefully, that will be fixed.Before you record something you will be relying upon, play around with the different settings, audio quality and distances of what you are recording to get used to what you can expect.Review the forums and call support if you have problems.In the end, I would not drop $150+ on this if you think you will never use it. However, if you take notes and want to record interviews, seminars, etc., this is a very cool pen.

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Sigil

"No OCR to translate your written notes to plain text. Livescribe Online glitchy for Mac." This is MacLife right?

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