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I am surpise that this is the first Apple support center outside of Cupertina, for example I didn't realize that a Apple user in ar.. Japan(a huge apple market) would have to talk to a a support staff in CA, do they have japanese speaking section in Cupertin? Korean? Hindi? Irish?

Don't indiv sales area such as Asia, Europe have their own support center?

Pariah wrote:

If there were no comprehension barrier I would have no problem with tech support being located anywhere.
It really has nothing to do with India per se, I wouldn’t want to have to deal with a tech with a deep in in the delta Cajun accent either, for one possible north American example.

Indeed, Even If both part have a very good grasp on the technical aspects. If you are not able to understand what is being said there is not decent communication. Without decent communication things become much more of an exercise in frustration and the chance of mistakes being made or things not getting fixed dramatically increases.

Apple is quickly losing its mystique.  I never thought I would say that...but I'm starting to feel that way.

Actually, if MB38 isn't being sincere, then it'll be irony he's employing, not sarcasm.

He makes a good point though (intentionally or not).

*the good point being about people's bigotted assumption that any technical support based in another country will be inferior, not a good point that white americans should be the ones doing the job.

Spaceman wrote:

Actually, if MB38 isn't being sincere, then it'll be irony he's employing, not sarcasm.

He makes a good point though (intentionally or not).

*the good point being about people's bigotted assumption that any technical support based in another country will be inferior, not a good point that white americans should be the ones doing the job.

I think the majority of people's strong opinions about outsourced tech support are based not on racism or bigotry, but rather on their own personal experiences with such "services" in the past.

Lets get one thing clear - companies elect to outsource in order to reduce costs, not to improve their customers' experiences.

Ultimately the telephone is a device that facilitates verbal communication. Therefore the knowledge and willingness to help of a call centre operative pales into insignificance when you can't understand what they say.

tF

The article I read on zdnet said they are also opening (or was it exapanding), call center's in the USA as well.

This has already happened. I have a friend in india who used to work for apple handling support for the ipod.

My friend used to say that she could not believe how poorly customers were treated after they spent so much money. haha

Welcome to the new corporate playing field. You are just a cow to be milked baby. boohya

MB38 wrote:

I have a message for anybody who misinterpreted my post:


WHOOOOOOOOOOOOOOOOSSSSSSSSSSSHHHHHHHHHHHH

Overall, the results are pretty clear: Mac users might not actually be smarter than PC users, but they certainly use better English and a larger vocabulary to express more complex thinking.

pcguy wrote:

Alien wrote:

pcguy wrote:

MB38, You are such a sweet heart, not only did you not like Indian people, but you also think only "white" American deserve Apple job?
sweet Ass.

The concept of sarcasm is completely lost on you, isn't it?

,xtG
.tsooJ

"quote"
"I don't like this because I don't like Indian people.  They suck at tech support because they spend all their time dancing and praying to gods with 10 arms.  Stupid non-Americans trying to do a white American's job.  Indian people can't speak English either.  Ugh."

!. I don't like Indian people.
2. Stupid non-Amercans trying to do a whie American's job."

What part of those statement did you found is a cute sarcasm?

I myself found them to be nothing but pure racist remark.

"racist"-discriminatory especially on the basis of race or religion, a person with a prejudiced belief that one race is superior to others

Perhaps everyone at MAF should pitch in and buy you a sense of humor for Christmas.

Spaceman wrote:

Actually, if MB38 isn't being sincere, then it'll be irony he's employing, not sarcasm.

He makes a good point though (intentionally or not).

*the good point being about people's bigotted assumption that any technical support based in another country will be inferior, not a good point that white americans should be the ones doing the job.

No, this is my personal experience, my sisters (who owns a Dell laptop) and other friends of mine.

Sorry about that...

They work longer hours and are paid less.

i agree cause labor cost in asia is a lot cheaper...
i heard that philippines has a good costumer support...i dont know i dont have any experience with indian costumer support representative i always get guys from CA..guess have to try to get a call from indian rep just to see if they are that bad.

Last edited by DCapple (2006-03-10 9:19 pm)