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snipper wrote:

Let's see..

I payed way to much on postage and 'handeling' - but that was my own mistake - check
I waited for weeks for an order I normally should have got in days - check
I wasted a weekend trying to find out what was wrong with my brand new Mac - check
I spend hours on the phone and mail, trying to find a solution and finally the HD refunded (but not the postage I already payed for it) - check
Other World Computing just ignored my questions about guarantee for the bad HD because of the postage they wanted me to pay for while they must have known I could just RMA it at the local Dutch Seagate customer service. - check

Since I have this Mac to do work and can't afford to spend 2 months just to get some HDs installed, I had already ordered HD's elsewhere, so now I basically have a spare HD that I might never need.

Yeah, that really makes up for it. C'mon.

I'm sorry, tell ya what, next time I won't bother offering any ideas and just laugh my @ss off knowing you got screwed.

Don't be sorry HackerJax, I found out myself, before you suggested it.

user: Sure, I'll keep it laying in the cupboard, in case one breaks down, but all 4 drive bays are filled now, so I hope it never will be necessary.

graphicjoe wrote:

I assume OWC has, or will read this post.

Somehow I doubt it.

snipper wrote:

Sure, I'll keep it laying in the cupboard, in case one breaks down, but all 4 drive bays are filled now, so I hope it never will be necessary.

get an external drive enclosure for it.

snipper wrote:

In Europe, a seller is obliged by law to do the guarantee and claiming they have to go to the manufacturer will never stand in a court of law.

Honestly if you want to be backed by European law ... shouldn't you shop from europe?

snipper wrote:

OK, I admit I couldn't resist biting this 

mtpalms wrote:

If they do (doubtful), and find out that the buyer got the cost of the broken drive back, then turned around and got the drive fixed under the manufacturers warranty, they may be more reluctant to take back damaged goods at all. Or stop selling overseas where they have little recourse with this type of fraud.

I hope you're being sarcastic. If you'd payed for a broken disk, I think you'd feel conned too. I found out afterwards I could have get the guarantee here too.

You weren't conned, you knew the implications of ordering from the US quite well. Or at least, you should have.

According to the Bill of Lading, this replacement disk is worth $17. I payed a lot more for shipping the disk in the first place.

Irrelevant, and entirely your problem. You knew full well that shipping cost would be high compared to domestic shipping.

Then again, if OWC wants their disk back, I'd say: Sure, just pay me the postage I payed you for it, and of course the postage to send it back. (I'm leaving out the 'handling costs' they charge because they are so sympathetic.

Fraud.. I must admit it's creative! I never had thought about it that way. I wonder what you call it how OWC handles a customer by just ignoring him? Really, I'm very curious! I'd say they are con-men at least, in this fashion.

Fraud, yes. OWC could (and should, IMO) report you to your credit card company for credit card fraud. You got a defective item, which was replaced under warranty, as per the terms you agreed upon when completing the order from OWC.

You willingly took the risk of facing high return shipping costs in case things went awry, then you turn around and blame others for the consequences of your own actions. Nice one.

In Europe, a seller is obliged by law to do the guarantee and claiming they have to go to the manufacturer will never stand in a court of law.

Shop in Europe, then.

You really don't have a leg to stand on, here. Your actions are detrimental to the market we all shop in, as they may well work towards OWC becoming less willing to do business with overseas customers. Expect no pity from me. I don't have much consideration for common thieves.

.tsooJ

snipper wrote:

I don't think I can add much more than hasn already been said. I didn't post this for pity, but because I was unpleasantly surprised about how OWC handled it (or rather didn't) and, later, the legal differences between different countries. In return, OWC wouldn't have a leg to stand on here. European customers and others might find this an interesting case.

Sure they would. They delivered according to the terms you agreed, and they offered a replacement, again, according to the same terms.

What you fail to understand, apparently, is that you wilfully took the risk of facing high return shipping costs by ordering from abroad.

Apparently Mastercard's fraud department agreed Other World Computing should at least have reacted on my attempts to talk about it, since that was an importent point before they granted my request.

If my intention was to steal something, I would have taken something worth getting caught for, not a small fry for so much effort, and would certainly not have posted it on a public website.

I'm not saying it was your intention; I'm quite confident that you would have been satisfied had everything been delivered in working order.

However, you certainly took a wrong course of action once things turned out a little differently.

I had not seen the label 'common thieves' coming - specially not from an administrator - and I don't think it's fair, but if that's how some people think about it, I can't do much about it.

My title has nothing to do with how I think about the way you andled this situation.

If OWC (and others with the same atitude) would stop doing business on these terms, I think that would only be for the better of both sides.

Good for you. Do you always expect others to eat the cost when you take risks and things don't go your way?

.tsooJ

Please take the time to read the previous posts and you will find answers to all your questions.

I too had a good experience when returning goods - that's why I ordered with OWC in the first place.

I don't see what rebate has to do with this post.

I told you exactly what happend. I felt very unsatisfied with the way OWC handled it. OWC didn't even want to answer my mail about it and now the ball is in their court. If they want their disk back, they can have it. Now it's the other way around and the transport of the disk is their problem.

If they ring my doorbell, I'll hand it over right away. Just don't expect me to pay the postage or do a 'refund'. I thought this was all so normal to US online shops?

No, you change the order of events. Thats not what happend. First read, then post.

snipper wrote:

If they ring my doorbell, I'll hand it over right away. Just don't expect me to pay the postage or do a 'refund'. I thought this was all so normal to US online shops?

I think the consensus here is that your experience WAS normal. You got a defective product, you were asked to pay return shipping to exchange the unit.

That's normal.

dvpierce wrote:

snipper wrote:

If they ring my doorbell, I'll hand it over right away. Just don't expect me to pay the postage or do a 'refund'. I thought this was all so normal to US online shops?

I think the consensus here is that your experience WAS normal. You got a defective product, you were asked to pay return shipping to exchange the unit.

That's normal.

I'm not sure where you guys buy from, or maybe it's an American thing, but if you receive something that doesn't work it is by no means the responsibility of the buyer to pay to return the defective merchandise.

However, now that everything is working, I think that the supplier should be paid something. I don't think it's right that OWC is out ALL of the money, regardless of their service. If the equipment is working now, they should have their money, less any type of compensation one can negotiate.