Forums | MacLife

I don't buy my mac products from brick and mortar.
Problem solved.

Metacell wrote:

But if department stores only hired competent people, half of employed America would be out of a job.

++, especially if you're talking about BestBuy. I never walk into a Big Box store expecting sparkling wit. Actually, I don't expect to go anywhere and find that.

There's nothing wrong with brick and mortars, but I would hardly call Best Buy a brick and mortar.  Brick and mortar always implies a locally owned store to me.  Maybe this isn't so to everyone, but I absolutely differentiate a locally owned, well run store from a national chain store that has little to no control over store policies on a local basis.  The difference is often staggering in employee knowledge and customer service.

There are independent locally-owned stores?

Both of the Best Buys here have nicely-sized Mac sections, and one also has an Apple Solutions Consultant on-site on certain days. I've only been to one of them since the Apple sections were installed, and they seem to actually like selling the Macs.

I took one of my friends who needed a computer over to one of the local Best Buy stores to look at computers, and the general salesguy was actually pretty unbiased... in addition to the typical Gateway Vista-based cowbox, he showed her an iMac and all the fun features such as iLife. She came away more impressed by the iMac than by the Gateway.

Since there's no genuine Apple Store here yet (but there's rumors that there might be one in the near future), Best Buy has to do a good job representing the Mac. Oh, and there's also a good local Apple Specialist, too (Signature Mac, which provides Mac repair services to many a place here).

Last edited by MFfan310 (2008-04-26 10:08 am)

This brings back memories of David Pogue's column in Macworld a long time ago about his playing dumb for a day to see what the CompUSA employees were like when it came to Macs... despicable in most cases.

Why didn't you tell him outright he's a clueless moron? I would have. Hell, I think I'll go trolling at BB this weekend for that purpose alone!