Forums | MacLife

macmenace · 2008-06-28 2:27 pm

When I insert my Mac Pro's OS X install disk which came with my computer or my Leopard upgrade disk and restart off the disk I get a grey screen of death/kernel panic.

What can I do to fix this problem? I wanted to do a clean install of Leopard but was unable to because I get a kernel panic every time I attempt to.

Here is the crash log:

Code:

Sat Jun 21 12:58:48 2008
panic(cpu 0 caller 0x001A407F): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x00000098, CR3: 0x01236000, CR4: 0x000006e0
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x06117004, EDX: 0x060bda24
CR2: 0x00000098, EBP: 0x370c3a18, ESI: 0xffffffff, EDI: 0x370c3a74
EFL: 0x00210206, EIP: 0x630b4bda, CS:  0x00000008, DS:  0x01a90010

Backtrace, Format - Frame : Return Address (4 potential args on stack) 
0x370c37c8 : 0x128cdb (0x3c9a14 0x370c37ec 0x131cdf 0x0) 
0x370c3808 : 0x1a407f (0x3cf788 0x0 0xe 0x3cefb8) 
0x370c3918 : 0x19ae94 (0x370c3930 0x60bd804 0x370c3948 0x630b47a7) 
0x370c3a18 : 0x630a1bd8 (0x6117004 0x63233320 0x0 0x370c3aac) 
0x370c3a58 : 0x6307168c (0x0 0x370c3a74 0x0 0x3c3ed4) 
0x370c3ab8 : 0x63073765 (0x63233320 0x0 0x4fa0e000 0x62a38000) 
0x370c3b38 : 0x6306bbb3 (0x0 0x4ad9b0 0xf3000001 0x60a0f000) 
0x370c3b88 : 0x6306cd1e (0x5beb800 0x5c3b580 0x0 0x0) 
0x370c3bd8 : 0x6306ce30 (0x5beb800 0x5e60800 0x475cb13c 0x0) 
0x370c3c18 : 0x475d0155 (0x5beb800 0x1 0x0 0x0) 
0x370c3c78 : 0x475ca065 (0x5beb800 0x5 0x5 0x5beb800) 
0x370c3c98 : 0x38a1a9 (0x5beb800 0x58c24c0 0x58c24c0 0x0) 
0x370c3ce8 : 0x3b032a (0x5beb800 0x58c24c0 0x58c24c0 0x0) 
0x370c3d48 : 0x18d624 (0x5beb800 0x58c24c0 0x0 0x0) 
0x370c3db8 : 0x12b498 (0x608c180 0x608c698 0x370c3df8 0x11e03b) 
0x370c3df8 : 0x124af1 (0x608c100 0x588e5a8 0x1a90640 0x0)     Backtrace continues...
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.NVDAResman(4.3.8)@0x6306a000
            dependency: com.apple.iokit.IOPCIFamily(2.1)@0x473d7000
            dependency: com.apple.iokit.IONDRVSupport(1.4.4)@0x4f5a3000
            dependency: com.apple.iokit.IOGraphicsFamily(1.4.4)@0x475c2000
         com.apple.iokit.IOGraphicsFamily(1.4.4)@0x475c2000
            dependency: com.apple.iokit.IOPCIFamily(2.1)@0x473d7000

Kernel version:
Darwin Kernel Version 8.7.3: Wed Aug 16 18:54:06 PDT 2006; root:xnu-792.11.5.obj~1/RELEASE_I386

Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 3 GHz, 3 GB
Graphics: kHW_NVidiaGeForce8800GTItem, NVIDIA GeForce 8800 GT, spdisplays_pcie_device, 512 MB
Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser A/DIMM 3, 512 MB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser A/DIMM 4, 512 MB, DDR2 FB-DIMM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.170.46.7)
Bluetooth: Version 2.1.0f17, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce 8800 GT, display, Slot-1
Serial ATA Device: ST3250824AS  P, 232.89 GB
Serial ATA Device: ST3160812AS, 149.05 GB
Serial ATA Device: WDC WD1500ADFD-00NLR5, 139.74 GB
Parallel ATA Device: SONY    DVD RW DW-D150A, 5 GB
USB Device: Keyboard Hub, Apple, Inc., high_speed, 500 mA
USB Device: Apple Keyboard, Apple, Inc, low_speed, 100 mA
USB Device: Photosmart C5100 series, HP, high_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
USB Device: Habu Mouse, Tempest, full_speed, 500 mA
FireWire Device: built-in_hub, unknown_value, unknown_speed
FireWire Device: LaCie d2 Extreme LUN 0, LaCie Group SA, 800mbit_speed
FireWire Device: iSight, Apple Computer, Inc., 200mbit_speed

dv · 2008-06-28 2:56 pm

Have you added RAM or other non-Apple-supplied upgrades since you bought the computer?

macmenace · 2008-06-28 3:19 pm

Previous to installing off the Leopard disk (which worked fine) I added 2 GBs of RAM from OWC, ATI X1900 XT form Apple, and a second Hard Drive from OWC.

After installing leopard I've haven't added any RAM but I did add a Nvidia 8800GT from Apple and a Western Digital Raptor from Newegg (Which I use for bootcamp).

Nefarious · 2008-06-28 5:02 pm

Its logical to start removing something. Whatever seems easiest.

macmenace · 2008-06-28 6:03 pm

Nefarious wrote:
Its logical to start removing something. Whatever seems easiest.

I guess I could remove hardware in the order I installed it and keep testing the install disks? Is there an easier solution or is that my best bet?

Antonio · 2008-06-28 10:04 pm

That's pretty much your best bet. Not just for the install, but if the culprit is under warranty, you'll want a replacement.

macmenace · 2008-06-30 8:13 pm

Antonio wrote:
That's pretty much your best bet. Not just for the install, but if the culprit is under warranty, you'll want a replacement.

OK, thanks. I'll give it a try and report back.

macmenace · 2008-07-02 1:15 am

Ok, I pulled some hardware out today. The culprit appears to be the 8800GT.

I took out the 8800GT and put in a 7300GT and the leopard install began like a charm.
I then took the 7300GT out and put the 8800GT back in a tried the leopard install. Which resulted in a kernel panic.

What should I do next? Call Apple?

nayrk · 2008-07-02 2:08 pm

sounds like a plan to me.

o0godspeed0o · 2008-07-02 9:23 pm

I had the same problem today. I also purchased the NVidia 8800GT for my Mac Pro and installed a RAID array today.

I wanted to install Leopard on the RAID, but I got the kernel panics as well. I tried two different copies of Leopard as well as the 10.4 discs that came with my computer, all of them got kernel panics.

I started taking out all the stuff that didn't come with the computer originally, and it was the 8800GT that did the trick. Good thing I kept my ATI X1900.

I just installed leopard with the ATI card in the machine, and once I was done I put the NVidia back in and it works like a charm.

It is indeed a hassle every time we want to install an operating system. Perhaps the discs that we have do not have the proper drivers for the new NVidia 8800GT? In any case, I will be e-mailing/calling tech support to let them know about the problem I was experiencing.

macmenace · 2008-07-02 10:24 pm

It is good to know I'm not the only one. I'm going to call Apple next week. I'll be going on vacation tomorrow so I won't have time for a while. But, please tell me what you here from Apple godspeed.

macmenace · 2008-07-15 1:48 am

Ok, I called Apple support and they sent me a new 8800GT and it arrived in under 24 hours which was amazing. But, when I put the new card in I got the same problem.

So, I called again and they told me to go to the Apple store.

I did that on Sunday and the genius told me without even having to take my computer out of the box that my install disk and the current version of the leopard disk don't contain the required video drivers. Which is one thing I suspected.

Anyway, he said at the moment there is nothing they can do until a new version of leopard is sold as a hard copy. Otherwise I need to take the card out, boot off the install disk, install what I need, and then put the 8800GT back in.

Forums | MacLife

#1 2008-06-28 2:27 pm

Kernel Panic when running OS X Install Disk

Code:

#2 2008-06-28 2:56 pm

Re: Kernel Panic when running OS X Install Disk

#3 2008-06-28 3:19 pm

Re: Kernel Panic when running OS X Install Disk

#4 2008-06-28 5:02 pm

Re: Kernel Panic when running OS X Install Disk

#5 2008-06-28 6:03 pm

Re: Kernel Panic when running OS X Install Disk

Nefarious wrote:

#6 2008-06-28 10:04 pm

Re: Kernel Panic when running OS X Install Disk

#7 2008-06-30 8:13 pm

Re: Kernel Panic when running OS X Install Disk

Antonio wrote:

#8 2008-07-02 1:15 am

Re: Kernel Panic when running OS X Install Disk

#9 2008-07-02 2:08 pm

Re: Kernel Panic when running OS X Install Disk

#10 2008-07-02 9:23 pm

Re: Kernel Panic when running OS X Install Disk

#11 2008-07-02 10:24 pm

Re: Kernel Panic when running OS X Install Disk

#12 2008-07-15 1:48 am

Re: Kernel Panic when running OS X Install Disk

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