Quantcast

Forums | MacLife

You are not logged in.

#1 2009-06-11 1:40 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Intel iMac: Apparent bad RAM slot

Damn it.

I thought I was so clever about half a year ago when I scored one of those elusive, refurbished, 17-inch, 1.83ghz, core 2 duo iMacs that were occasionally being listed on Apple's site for $699 and always selling out almost immediately.

So I got one.

Great.

Came with 512MB.

So I payed too much for a pair of 1GB RAM modules at Office Depot, put 'em in, and discovered that the iMac wouldn't boot up.

OK, weird.

Maybe they were the wrong kind, even though the specs all seemed right?

Used some online vendor's "RAM finder" to order two more 1GB sticks, specifically for this particular model of iMac.

No joy.

Called Apple, 'splained problem. Those idiots told me there's no way it could be a problem with the motherboard, as the computer would be unable to even start up if it had a bad motherboard. The guy I was talking to suggested that both vendors had sold me the wrong kind of RAM. I told him that was highly unlikely. After I waited on hold while he conferred with his "supervisor," he referred me to a page on Apple's site listing all the exact specs that a RAM module must have in order to work in a 17 inch, Core 2 Duo iMac.

Gee, thanks a lot, pal.

So, thanks to these morons, I actually was willing to believe that in both cases I'd bought RAM that outwardly appeared to meet all the right specs, but had one, little incorrect spec that made it wrong.

So I decide maybe I need to order my RAM directly from Apple, despite their high prices.

Even though this model will take a maximum of 2GB, the only RAM upgrade for this specific computer that you can order from Apple's Web site is a 1GB kit. Don't recall whether that's one stick or two 512MB modules.

So I go into the Apple Store and ask them if they can sell me a 2GB kit or find me a part number so I can order it online.

The guy tells me they don't carry RAM for an iMac that old.

Oh?

I bought it less than six months ago, directly from Apple, and you don't carry RAM for it? Really?

He tells me to order it from Crucial. I explain that I'm very apprehensive, 'cause twice now I've purchased the wrong RAM. He assures me that Crucial is certified by Apple to sell RAM for their computers, and he has absolute faith in their RAM finder menu.

So I order the 2GB kit. It arrives today. I install it.

Nothing.

I call Apple again. This time, by some miracle, I actually got an intelligent person on the phone who was willing to believe I might not have purchased the wrong RAM three times in a row from three separate vendors. He suggested that there might very well be a problem with the RAM slots themselves, and made an appointment for me to bring my iMac in to the Apple store on Friday.

Got off the phone with him and decided to experiment. I don't know why it hadn't occurred to me previously, but I decided to see what would happen if I removed one RAM module and tried to boot up with just one of the 1GB sticks in there.

It worked!

Holy crap, it booted up, and About this Mac confirmed that 1GB was present and accounted for!

So, apparently, I do have a bad RAM slot.

Presumably, this computer's original owner stuck a fork in there, or maybe a knife that still had some peanut butter on it, and then happily returned it to Apple for a full refund. I would like to find that person and kill them. Then I would like to find whoever at Apple certified the thing for resale without testing it, and I would like to kill them slowly and then send their mother a long letter, describing how it felt to kill their worthless son or daughter.

But anyway, now that I've gotten that off my chest (thanks for listening), I want to know this:

If the RAM slot is bad, they're almost certainly going to have to replace the whole damned motherboard, aren't they?

And that probably means having to leave my iMac with them. Hopefully they'll at least be able to order the damned board and then call me when it comes in.

Hopefully.

More than likely, if they're like most bureaucracies, they'll insist that they can't order the part unless the iMac has already been checked in or whatever, so it'll have to sit there for weeks and weeks while they're waiting for the new board to come in.

Which, of course, will make it necessary for me to kill some more people.

Anybody had any experience with this sort of thing? Any predictions as to what I can expect?

Here's another good one for you:

I have a lot of deeply personal stuff on my hard drive. It would really be a huge pain in the ass to have to get all that stuff off my hard drive. How best to lock that smurf down so I don't have to worry about videos of me having sex with beautiful women showing up on the Web and said beautiful women then having to kill me?

I feel the death toll associated with this iMac will already be pretty high at that point, and I would like to keep it to a minimum by at least not adding my own corpse to the pile.

So what to do? Is there some better way than FileVault? Something about FileVault makes me nervous, and I'm guessing it'll take forever, 'cause my Home folder is 87GB.

Can I implement FileVault and then, when I get the computer back, turn it off and everything will be properly, permanently de-crypted again?

Again, thanks for letting me vent, and thank you in advance for any advice, knowledge, or opinions you have to share.

Damn it.

Last edited by Bren (2009-06-11 1:46 am)


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#2 2009-06-11 9:46 am

Nefarious
Snowbelt Tailor
Moderator
From: 45°22"N 84°57"W
Registered: 2002-09-30
Posts: 8182

Re: Intel iMac: Apparent bad RAM slot

If your hair isn't falling out, it can't be that bad  mrgreen


Team Folding:  Most Intel Mac users can upgrade to Folding@Home version 6.26.1

Offline

 

#3 2009-06-11 9:55 am

nayrk
User Error
From: Outland
Registered: 2004-05-01
Posts: 769

Re: Intel iMac: Apparent bad RAM slot

My only experience w/apple care or apple stores in general was on my PowerBook G4 1.33GHz 15in.

The HDD went bad so they replaced it and upgraded my OS from Panther to Tiger. I had backed up all the data before the HDD went bad so idk what they did with it. /shrug

As far as file vault goes, i haven't used it.. i've heard to many horror stories of stuff not coming back.

Sadly though I would image that your iMac will be gone for at least a week and a half given that it sounds like a MoBo replacement. (and thats being kind)

In the mean time if you must have a computer... (and you have some extra cash) buy a computer at Walmart and return it 14 days later. I've done it

Offline

 

#4 2009-06-11 10:02 am

robco
Curmudgeon
From: Sodom
Registered: 2004-12-04
Posts: 8305
Website

Re: Intel iMac: Apparent bad RAM slot

I'm taking my MacBook in to get the optical drive replaced. I'm hoping it's a painless experience...


It is an odd thing, but every one who disappears is said to be seen at San Francisco. It must be a delightful city, and possess all the attractions of the next world.
- Oscar Wilde

Offline

 

#5 2009-06-11 10:03 am

macnuke
just a plano guy
Moderator
From: North Dallas 40
Registered: 2004-05-16
Posts: 7322

Re: Intel iMac: Apparent bad RAM slot

external HD Bren.

clone to it.
wipe internal and reinstall basic OS.
send to Apple with only the original 512 in it.

cut back on your porn videos while Mac is in for repair.
or just do the ugly ones so you can deny it.

to answer one of your many questions tho, yes, G5 iMac 20"
called em. they gave me an RA# and emailed me the shipping labels.
dropped off at shippers and said iMac was returned with functional ram slot in 7 working days.

Offline

 

#6 2009-06-11 7:19 pm

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

That's good advice, MacNuke!

I suppose I was hoping to somehow get away with doing things half-assed, but that strategy rarely works out well.


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#7 2009-06-11 8:36 pm

wellfleation
High on Life
From: Metheun, Mass.
Registered: 2001-11-13
Posts: 8995

Re: Intel iMac: Apparent bad RAM slot

My MBP will connect to another network that it does not have the password for. It looks connected; no message (may change that in settings), and I see full bars in the Menu bar, but is not as the password has never been entered and therefore is not in the keychain. This happens after my MBP goes to sleep and then is awoken only sometimes - it's unpredictable.

So anyway, I use Safari only. When my MBP goes to sleep and awakes on this other network, whatever I began typing in a forum gets wiped after I get the "You are not connected to the internet" message which blanks out the page. I can never retrieve what I was writing which is very irritating as it has happened more than once, happened tonight in fact. Would this NOT happen using FF?


FIGHThttp://img.photobucket.com/albums/v317/wellfleation/stern-h1_01.jpgPOWER

Offline

 

#8 2009-06-11 8:38 pm

wellfleation
High on Life
From: Metheun, Mass.
Registered: 2001-11-13
Posts: 8995

Re: Intel iMac: Apparent bad RAM slot

This and I just checked Prefs which had checked off "Ask to join new networks" and my network chosen as default. Wtf? Snow Leopard fix?


FIGHThttp://img.photobucket.com/albums/v317/wellfleation/stern-h1_01.jpgPOWER

Offline

 

#9 2009-06-11 9:21 pm

Graphic Autist
Scumdog of the Universe
From: Antarctica
Registered: 2003-06-08
Posts: 1072
Website

Re: Intel iMac: Apparent bad RAM slot

That first post is some classic smurf. Hats off to ya.


Mac Pro 2.66 ghz Quad Core - 9 GB RAM - Mac OS X 10.6.2
MacBook Pro 2.4 ghz Intel Core 2 Duo - 4 GB RAM - Mac OS X 10.6.2
G4 MDD Dual 1.25 ghz - 2 GB RAM - Mac OS X 10.5.8

Offline

 

#10 2009-06-12 2:22 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

Thank you, Graphic Autist! Just as Travolta's character in Pulp Fiction felt it would almost be worth having his car vandalized, just for the satisfaction he would derive from punishing the culprit when he found him, I could almost say it's worth having my Mac headache, 'cause I got some good ranting material out of it. Almost, but not quite. I have enough things to rant about already.


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#11 2009-06-12 2:24 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

wellfleation wrote:

My MBP will connect to another network that it does not have the password for. It looks connected; no message (may change that in settings), and I see full bars in the Menu bar, but is not as the password has never been entered and therefore is not in the keychain. This happens after my MBP goes to sleep and then is awoken only sometimes - it's unpredictable.

So anyway, I use Safari only. When my MBP goes to sleep and awakes on this other network, whatever I began typing in a forum gets wiped after I get the "You are not connected to the internet" message which blanks out the page. I can never retrieve what I was writing which is very irritating as it has happened more than once, happened tonight in fact. Would this NOT happen using FF?

Dude, you posted this in the wrong thread. I understand how you wound up here, but still...

Try smoking just one joint, instead of the entire eighth, before posting.

wink


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#12 2009-06-12 3:27 am

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28818
Website

Re: Intel iMac: Apparent bad RAM slot

[devils advocate]I'd be a little nervous about them doing anything for you since it's 6 months later and damage to the slot after you admittedly tried to install RAM on three different occasions. [/devils advocate]

Offline

 

#13 2009-06-12 4:07 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

I'd be a bit nervous about the poor bastard who has to hear my complaints if they don't fix it for free.

I'm guessing there's not any noticeable, physical damage to the RAM slot anyway. It's probably one of those weird, electrical bugaboos that happen for reasons beyond my understanding. We'll see...


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#14 2009-06-12 8:10 am

pottymouth
Uncreative
Moderator
From: JP, MA
Registered: 2002-02-06
Posts: 17461
Website

Re: Intel iMac: Apparent bad RAM slot

I doubt any of the RAM you tried was the "wrong" RAM, but when you tell the story at the shop just say you tried to upgrade the RAM and found out the other slot didn't work.

And listen to MacNuke. They're probably going to ship your Mac to some other facility for repair and when they do that the first step is usually to completely wipe the HD to rule out software problems. Definitely back it up.

Offline

 

#15 2009-09-08 10:10 pm

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

Okey-dokey, I still haven't handled this issue, but I'm a lot closer, 'cause I got me a 1TB external drive today.

Now then, MacNuke says "clone" my internal hard drive and then wipe it clean.

How, exactly, do I want to go about doing this? Are we talking about using Disk Utility to make an image of the entire internal HD, which I'll store on the external one? And when I get my iMac back, can I just copy that image onto the internal HD and expect it to be bootable and everything to be just as it was?

My other thought is to install OS X on the external drive, 'cause I recall that during the setup process, the installer asks if you want to copy your settings 'n' stuff over from another computer or drive. If I do this, what won't get copied over?

Assuming something won't be copied over, I figure I can just drag-and-drop it on over. My only concern is not knowing what's been automatically migrated over and what may have been omitted. I'm thinking about hidden or invisible files and what-not.

Thanks as always for your guidance!


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#16 2009-09-08 10:18 pm

Nefarious
Snowbelt Tailor
Moderator
From: 45°22"N 84°57"W
Registered: 2002-09-30
Posts: 8182

Re: Intel iMac: Apparent bad RAM slot

Use either "Carbon Copy Cloner" or "SuperDuper" to do the cloning.   This copies the entire disk.


Team Folding:  Most Intel Mac users can upgrade to Folding@Home version 6.26.1

Offline

 

#17 2009-09-19 1:19 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

So I used the OS X disk that came with my iMac to install OS X 10.5 on the external drive and it asked me if I wanted to copy over all my settings, files, and software from another Mac or another disk. Naturally I said "yes," and it seems to have gone off without a hitch. The installer warned me that certain apps might need to be re-installed, but when the process was done, the only app it reported having an issue with was USB Overdrive, which I've never actually used and don't care about.

Photoshop didn't even need to be re-serialized!

Compared to the last time I tried this, which was on a G4 Mac Mini, it seems that Apple's really improved the process.


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#18 2009-09-19 4:04 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

I must say it's really nice to be told I'm currently using 15% of my available disk space, as opposed to 90%!


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#19 2009-09-19 9:18 am

Nefarious
Snowbelt Tailor
Moderator
From: 45°22"N 84°57"W
Registered: 2002-09-30
Posts: 8182

Re: Intel iMac: Apparent bad RAM slot

Hmmm...  I wonder which is better in this case:  Migration Assistant or CCC ?


Team Folding:  Most Intel Mac users can upgrade to Folding@Home version 6.26.1

Offline

 

#20 2009-09-19 2:48 pm

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

Well Migration Assistant doesn't actually make an image of the disk (does it?), so if it was absolutely crucial to make sure every little thing got copied, CCC would still have its place. And like I said, in the past when I've had to do this with slightly earlier versions of OS X on a PPC machine, Migration Assistant hasn't worked so perfectly.


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#21 2009-10-04 1:07 am

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

Well I'm now a bit happier with Apple's handling of this situation. I finally made an appointment at the Genius Bar and brought my iMac in earlier this evening. I was assuming I'd have to drop it off and wait a week for them to get a new motherboard in.

Much to my surprise, the guy took my Mac in back to verify that the RAM slot wasn't working, and then came back out and said that the new motherboard would probably arrive on Monday or Tuesday, and that I didn't need to leave my iMac until then; they'd just call me when the MB arrived, and I could then drop the computer off!

This is very excellent; a way of doing things that actually makes sense, and minimizes the customer's inconvenience!

I sure wouldn't expect such good service from Geek Squad!

Also, the guy was giving me their standard disclaimer about possible data loss, and seemed pleasantly surprised that I'd already wiped the drive. So thanks for the good advice, MacNuke. I was too lazy to pull my third-party RAM out of the computer, but given that they'll be doing the work in-house, as opposed to shipping my Mac somewhere, I have a feeling they'll probably be able to do this without losing my RAM.


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

#22 2009-10-12 10:00 pm

Bren
Cat Snuggler
From: Pacifica, CA, USA
Registered: 1999-06-18
Posts: 7110
Website

Re: Intel iMac: Apparent bad RAM slot

Yay, my iMac has been returned to me with a new motherboard!

The Apple Store had phoned on 10/6 to let me know the new mobo had arrived; I dropped the computer off with them on 10/7. Since that day was half over when I did so, I'd say that they lived up to their estimate that I'd have my computer back in 3 to 5 days. This is especially cool considering that today's a holiday for most people, and yesterday was a Sunday.

Not only that, but they managed not to lose the 1GB third-party RAM module that was in there.

Let me tell you it was quite thrilling to finally be able to put in the other 1GB module, boot this thing up, and have System Profiler actually report two gigs instead of one!

I wasted no time running GeekBench, which gave me a score of 2406, the highest my iMac's gotten. I'm not sure what-all affects GeekBench, but I'm guessing if I were to run a bunch of disk utilities to optimize everything, maybe I'd get a few more points.

My only complaint with my experience at the Apple Store is that when I'd dropped the iMac off, I'd brought my extra RAM module and asked if they could throw it in there as long as they were opening the thing up. The employee responded that they're not authorized to install third-party RAM, which is absurd because the Apple Store no longer carries RAM for this computer, and if you try to find RAM for this model on Apple's Web site, the only RAM they list is an extremely expensive 1GB kit containing two 512MB modules, so it's not like I ever had the option of going with Apple RAM.

A minor complaint, really.

Now then, what RAM-hogging app which I dared not install before should I now acquire?

Don't say Snow Leopard!


wink


PS: I started this thread on June tenth! Good Lord, I put the "pro" in procrastinate!

Last edited by Bren (2009-10-12 10:01 pm)


"It's better to be a pirate than to join the Navy."

                                            --Steve Jobs

Offline

 

Board footer

Powered by PunBB 1.2.6
© Copyright 2002–2005 Rickard Andersson