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#1 2007-10-09 3:25 pm

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28763
Website

Lowes

They probably lost a potential customer.

I need specific water filters that they sell. I checked this out online, and they said the 2 stores closest to me had them in stock. I went to the first store, and while their computer said they had 8 on the shelf, they had one that was open and visibly well used. The customer service person said they all probably got stolen. Oh yeah, and they first sent me to the wrong section. They sent me to the refrigerator filter section. I want water pitcher filters. The guy didn't know what a water pitcher was. roll

I went to the other store. Their computer said they also had them in stock. They had none. No explanation given.

I considered ordering from them online, but they have no picture available online and i'm afraid of them sending me the wrong ones, since there is another filter that's similar.

What a waste of gas and my time. mad

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#2 2007-10-09 3:36 pm

robco
Curmudgeon
From: Sodom
Registered: 2004-12-04
Posts: 7942
Website

Re: Lowes

Try not to hold a grudge... big_smile


It is an odd thing, but every one who disappears is said to be seen at San Francisco. It must be a delightful city, and possess all the attractions of the next world.
- Oscar Wilde

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#3 2007-10-09 3:37 pm

jeff-o
Artist's Rendition:
From: Waterloo, Ontario
Registered: 1999-04-10
Posts: 10020
Website

Re: Lowes

You should have asked them to check their overflow stock.  Often they'll have some in the back or at the top of a shelf, and they haven't refreshed the shelves.


"I'd rather be told, 'Have a nice day.' by someone who doesn't mean it, than 'F*** you!' by someone who does." - Lewis Black

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#4 2007-10-09 3:43 pm

Chickenhawk
Snark Snark Snark Snark
From: Being Snarky
Registered: 2005-06-01
Posts: 5821

Re: Lowes

Back when home depot was the only game in town, lowes was a godsend. But now it seems that home depot has gotten their act together, and lowes has gone really downhill. For example, when I needed to get copies of keys made for my new apartment, I stood at the key counter at lowes waiting for somebody to come over and help for at least 10 minutes, and then drove over to home depot, where there was somebody there to make my keys, and I did not need to wait.


The recent medical controversy over whether vaccinations cause autism reveals a habit of human cognition—thinking anecdotally comes naturally, whereas thinking scientifically does not. -- Michael Shermer

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#5 2007-10-09 3:56 pm

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28763
Website

Re: Lowes

jeff-o wrote:

You should have asked them to check their overflow stock.  Often they'll have some in the back or at the top of a shelf, and they haven't refreshed the shelves.

They said they didn't have any in the back (both stores).

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#6 2007-10-09 4:02 pm

jeff-o
Artist's Rendition:
From: Waterloo, Ontario
Registered: 1999-04-10
Posts: 10020
Website

Re: Lowes

justine wrote:

jeff-o wrote:

You should have asked them to check their overflow stock.  Often they'll have some in the back or at the top of a shelf, and they haven't refreshed the shelves.

They said they didn't have any in the back (both stores).

Well then I guess they're due for an inventory count.  wink


"I'd rather be told, 'Have a nice day.' by someone who doesn't mean it, than 'F*** you!' by someone who does." - Lewis Black

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#7 2007-10-09 4:21 pm

keprydak
is a morning person
From: Texas
Registered: 2004-08-01
Posts: 534
Website

Re: Lowes

The lowes near me is so much better than the Home Depot. I mainly go for the nursery section, and the Home Depot never has any terra cotta pots in stock, their stuff is all dead and it's pretty expensive. Lowes has been much better for me and my feeble attempts at growing things.

Last edited by keprydak (2007-10-09 4:21 pm)


"Dogs are not our whole lives, but they make our lives whole." - Roger Caras

"No act of kindness is ever wasted." - Aesop

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#8 2007-10-09 4:34 pm

mtpalms
plz stand by
From: Telstar
Registered: 2002-09-16
Posts: 4534

Re: Lowes

I've had this happen both online and at stores too many times. It's really annoying to go through the whole online process of ordering, then get a "We're sorry, but..." email the following day. Or like Justine, drive to the store and find out they haven't got what you want.

It makes me wonder why they encourage you to 'check stock online', when their system doesn't work. Just to rub salt into the wound, when you go back to the tried and true method of just calling the store, chances are you'll get put on hold where an automated voice will cheerfully inform you that you can save time by using their nifty "new online system to check what's in stock at any store, any tome, just type in www....."

It seems like businesses spent most of the 20th century figuring out ways to profit by making customers happy and loyal, in the 21st they seem to be trying to figure out how to profit by pissing people off.

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#9 2007-10-09 6:42 pm

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28763
Website

Re: Lowes

About the time i posted this, i also fired off an email to customer service explaining that this was my first experience with them and will likely be the last if this is the way they treat customers. I had to leave for a while, and when i came back, i had a response email asking me for the specifics like my name and address as well as the product i was looking for.

We'll see what happens.

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#10 2007-10-09 7:19 pm

Jasoco
Your own personal Jesus
From: Doylestown, PA, USA, Earth
Registered: 2000-08-26
Posts: 8848
Website

Re: Lowes

Next time ask for a litre cola. Watch out, they might try to sell you a large farva instead.


                         Haikus are easy
          But sometimes they don't make sense
                           Refrigerator

                Jasoco.netGeekPub Forums

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#11 2007-10-09 8:24 pm

Malkin
I killed my dinner with karate
Moderator
From: The Zenith City
Registered: 1999-02-22
Posts: 10070
Website

Re: Lowes

One of the many reasons I shop my local hardware store first.

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#12 2007-10-09 8:38 pm

Jasoco
Your own personal Jesus
From: Doylestown, PA, USA, Earth
Registered: 2000-08-26
Posts: 8848
Website

Re: Lowes

They've got allen wrenches, gerbil feeders, toilet seats, electric heaters, trash compactors, juice extractor, shower rods and water meters, walkie-talkies, copper wires safety goggles, radial tires, BB pellets, rubber mallets, fans and dehumidifiers, picture hangers, paper cutters, waffle irons, window shutters, paint removers, window louvres, masking tape and plastic gutters, kitchen faucets, folding tables, weather stripping, jumper cables, hooks and tackle, grout and spackle, power foggers, spoons and ladles, pesticides for fumigation, high-performance lubrication, metal roofing, water proofing, multi-purpose insulation, air compressors, brass connectors, wrecking chisels, smoke detectors, tire guages, hamster cages, thermostats and bug deflectors, trailer hitch demagnetizers, automatic circumcisers, tennis rackets, angle brackets, Duracells and Energizers, soffit panels, circuit breakers, vacuum cleaners, coffee makers, calculators, generators, matching salt and pepper shakers.


                         Haikus are easy
          But sometimes they don't make sense
                           Refrigerator

                Jasoco.netGeekPub Forums

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#13 2007-10-09 9:04 pm

LeeBarnes
KC0VFC
Royal Wombat
From: EM27ii
Registered: 1999-02-22
Posts: 9327
Website

Re: Lowes

Jasoco wrote:

Next time ask for a litre cola. Watch out, they might try to sell you a large farva instead.

lol


Hell is waking up every goddamn day and not even knowing why you're here.
http://dragcave.net/image/XT31.gif

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#14 2007-10-09 10:50 pm

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28763
Website

Re: Lowes

Malkin wrote:

One of the many reasons I shop my local hardware store first.

Home Depot, Lowes and OSH are the local hardware stores here.

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#15 2007-10-09 11:18 pm

dv
Negusa Negest
Moderator
From: Minneapolis, MN
Registered: 1999-08-30
Posts: 18092

Re: Lowes

Malkin wrote:

One of the many reasons I shop my local hardware store first.

I would spend more money at the corner Ace if their prices on stuff weren't 4x the price of the bigger stores. As it is, though, I support them plenty.

The people who work for Lowes, Menards, and Home Depot around here seem universally retarded. None of them know where ANYTHING is.

It's a big store, I get it, but come on - you work here. Get on the phone and find somebody that knows where the stuff I want is.

(Half the time, I end up finding it in 2 minutes at Walmart.)


"Now commences the process of cutting off the head, which generally takes from an hour to an hour and a half by an expert workman with a sharp blade." -Reuben Delano, Wanderings and Adventures

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#16 2007-10-09 11:19 pm

ScifiterX
婚約中
Moderator
From: NW Palm Bay, Florida
Registered: 2000-02-10
Posts: 18088
Website

Re: Lowes

Damn and I thought Melbourne/Palm Bay was a podunk little metropolitan area.

Home Depot, Lowes, Ace, Northern Tool + Equipment, Tractor Supply Company, plus 5 independents

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#17 2007-10-09 11:32 pm

DukeofNuke
Free Radical
From: Hazard
Registered: 2003-05-02
Posts: 2563

Re: Lowes

Try Sears?






smile


"If you want to kick a tiger in the ass, you better have a plan for dealing with his teeth."
- Tom Clancy

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#18 2007-10-09 11:36 pm

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28763
Website

Re: Lowes

DukeofNuke wrote:

Try Sears?






smile

I tried Sears for the product. They don't sell the specific filter i need. I can still order it online at Lowes, but i really hate to order it and then get the wrong one since there are 2 that are very similar.

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#19 2007-10-10 7:38 am

ckm
f/k/a captkevman
From: over here!
Registered: 2001-03-13
Posts: 6884

Re: Lowes

Jasoco wrote:

They've got allen wrenches, gerbil feeders, toilet seats, electric heaters, trash compactors, juice extractor, shower rods and water meters, walkie-talkies, copper wires safety goggles, radial tires, BB pellets, rubber mallets, fans and dehumidifiers, picture hangers, paper cutters, waffle irons, window shutters, paint removers, window louvres, masking tape and plastic gutters, kitchen faucets, folding tables, weather stripping, jumper cables, hooks and tackle, grout and spackle, power foggers, spoons and ladles, pesticides for fumigation, high-performance lubrication, metal roofing, water proofing, multi-purpose insulation, air compressors, brass connectors, wrecking chisels, smoke detectors, tire guages, hamster cages, thermostats and bug deflectors, trailer hitch demagnetizers, automatic circumcisers, tennis rackets, angle brackets, Duracells and Energizers, soffit panels, circuit breakers, vacuum cleaners, coffee makers, calculators, generators, matching salt and pepper shakers.

up

Links, for the uninitiated:

Fan-made video 1 (flash)
Fan-made video 2 (YouTube) (WoW)
Fan-made video 3 (flash video) (lego)


...one of Al's best originals ever, IMO.


- twitter - flickr - tumblr -

(links will be added as I discover more cool stuff to share)

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#20 2007-10-10 8:40 am

Daniel
[dp] design#
From: Melbourne, FL
Registered: 2000-11-21
Posts: 9706
Website

Re: Lowes

Chickenhawk wrote:

Back when home depot was the only game in town, lowes was a godsend. But now it seems that home depot has gotten their act together, and lowes has gone really downhill. For example, when I needed to get copies of keys made for my new apartment, I stood at the key counter at lowes waiting for somebody to come over and help for at least 10 minutes, and then drove over to home depot, where there was somebody there to make my keys, and I did not need to wait.

I went to get copies of my apartment key at Lowes back in the spring, and not only did the copy they made not work, but in the process of making it they somehow managed to cut one of the ridges off the end of the original, making it not work either.

I was rather pissed.


Airman Dan
Private Pilot, Instrument Airplane Single-Engine Land
http://homepage.mac.com/dp.design/.Pictures/atat/AtAT-Banner.jpg

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#21 2007-10-10 3:07 pm

sturner
Royal High Poobah
Moderator
From: Carrollton, TX USA
Registered: 2000-01-31
Posts: 13795

Re: Lowes

justine wrote:

About the time i posted this, i also fired off an email to customer service explaining that this was my first experience with them and will likely be the last if this is the way they treat customers. I had to leave for a while, and when i came back, i had a response email asking me for the specifics like my name and address as well as the product i was looking for.

We'll see what happens.

I'd lock the doors and not let strangers in for the next week justine. They are coming to get you, you disloyal almost customer!

wink


I'm not dead yet.
There are 3 types of people, those who can count and those who can't.
"There are few things graven in stone, excepting your date of death."

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#22 2007-10-10 3:10 pm

dv
Negusa Negest
Moderator
From: Minneapolis, MN
Registered: 1999-08-30
Posts: 18092

Re: Lowes

Daniel wrote:

Chickenhawk wrote:

Back when home depot was the only game in town, lowes was a godsend. But now it seems that home depot has gotten their act together, and lowes has gone really downhill. For example, when I needed to get copies of keys made for my new apartment, I stood at the key counter at lowes waiting for somebody to come over and help for at least 10 minutes, and then drove over to home depot, where there was somebody there to make my keys, and I did not need to wait.

I went to get copies of my apartment key at Lowes back in the spring, and not only did the copy they made not work, but in the process of making it they somehow managed to cut one of the ridges off the end of the original, making it not work either.

I was rather pissed.

My apartment keys have always said "do not duplicate." Rent is charged based on the number of people given access.

I suppose if I were trying to get keys duplicated in violation of a contract and I found somebody unscrupulous enough to do it for me, I'd deserve what I got.

Your lease may be different, though. shrug


"Now commences the process of cutting off the head, which generally takes from an hour to an hour and a half by an expert workman with a sharp blade." -Reuben Delano, Wanderings and Adventures

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#23 2007-10-10 3:14 pm

justine
Elitist Beer Lover
Moderator
From: Sac'to
Registered: 1999-12-23
Posts: 28763
Website

Re: Lowes

dvpierce wrote:

Daniel wrote:

Chickenhawk wrote:

Back when home depot was the only game in town, lowes was a godsend. But now it seems that home depot has gotten their act together, and lowes has gone really downhill. For example, when I needed to get copies of keys made for my new apartment, I stood at the key counter at lowes waiting for somebody to come over and help for at least 10 minutes, and then drove over to home depot, where there was somebody there to make my keys, and I did not need to wait.

I went to get copies of my apartment key at Lowes back in the spring, and not only did the copy they made not work, but in the process of making it they somehow managed to cut one of the ridges off the end of the original, making it not work either.

I was rather pissed.

My apartment keys have always said "do not duplicate." Rent is charged based on the number of people given access.

I suppose if I were trying to get keys duplicated in violation of a contract and I found somebody unscrupulous enough to do it for me, I'd deserve what I got.

Your lease may be different, though. shrug

I've never seen apartment keys that had that. I've seen the keys to the pool, laundry rooms and rec areas, but not the actual apartments. They can't keep you from changing the locks on your doors as long as you supply them with a key, too.

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#24 2007-10-10 3:45 pm

user
Your plastic pal who's fun to be with
From: I'm not getting you down, am I
Registered: 2001-10-15
Posts: 16030

Re: Lowes

The Home Depot in town is more like a warehouse than Lowes and is dirtier. I also go to Lowes more because it's a local (North Wilkesboro, North Carolina) company. They just built a new one closer to my house.


Aw, he's no fun, he fell right over.

Unless you become as little children, there's no way you will believe this crap.

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#25 2007-10-10 4:16 pm

Daniel
[dp] design#
From: Melbourne, FL
Registered: 2000-11-21
Posts: 9706
Website

Re: Lowes

dvpierce wrote:

Daniel wrote:

Chickenhawk wrote:

Back when home depot was the only game in town, lowes was a godsend. But now it seems that home depot has gotten their act together, and lowes has gone really downhill. For example, when I needed to get copies of keys made for my new apartment, I stood at the key counter at lowes waiting for somebody to come over and help for at least 10 minutes, and then drove over to home depot, where there was somebody there to make my keys, and I did not need to wait.

I went to get copies of my apartment key at Lowes back in the spring, and not only did the copy they made not work, but in the process of making it they somehow managed to cut one of the ridges off the end of the original, making it not work either.

I was rather pissed.

My apartment keys have always said "do not duplicate." Rent is charged based on the number of people given access.

I suppose if I were trying to get keys duplicated in violation of a contract and I found somebody unscrupulous enough to do it for me, I'd deserve what I got.

Your lease may be different, though. shrug

My keys do not say that, neither does my lease, and in fact the manager told me to get my key duplicated when I requested one from her, but thanks for the condescension regardless.


Airman Dan
Private Pilot, Instrument Airplane Single-Engine Land
http://homepage.mac.com/dp.design/.Pictures/atat/AtAT-Banner.jpg

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