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#1 2007-12-22 6:35 pm
- Czachorski
- Member

- Registered: 2002-12-20
- Posts: 5584
Two Prominent PC-Mags Give Apple Top Marks
Interesting to see two PC Mags once again give Apple top marks for product quality and service:
PC World Article Link:
PC World wrote:
Who's the Best?
It has been two years since PC World last asked its readers to rate the service and product reliability of the leading computer and peripheral vendors. This time more than 60,000 of you--nearly double our previous survey's number of respondents--weighed in.
As they did two years ago, PC World readers gave their highest praise to Apple, Canon, and Lenovo. The worst performers overall were Hewlett-Packard and Lexmark.
Apple and Lenovo (formerly IBM) remain the most admired notebook vendors, each garnering higher-than-average scores in five categories, including customers' overall satisfaction with their service experience and with product reliability. Apple did well in desktops too, as did eMachines, which Acer recently acquired.
PC Magazine wrote:
We received detailed information from users of 20,690 PCs, both desktop and notebook, as well as over 21,000 printers running the gamut from inexpensive color ink jets to color lasers with integrated scanners and fax capabilities, or AIOs (all-in-ones). A lot of the top-rated players remain the same—hello, Steve Jobs!
.
.
.
.
Of course, no Windows machine comes close to Apple's 9.1 overall score. But even Apple was down from last year in just about every category except technical support, which went up to 8.4 points. Apple's high marks extend even into areas we don't have room to print charts for, such as the 85 percent rating for the reliability of software included on the computer (aah, iLife), the 93 percent score for new desktops working right out of the box, and the 9 out of 10 score for the attitude of the tech-support provider. Even the Apple.com Web site gets kudos for how much information it makes available.
Funny how this news used to result in a nice parade of high fives and happyness, but somehow I have a feeling it will end up being a controversy around here. Tells you something about where this place has gone......
Tracking the Tech
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#2 2007-12-22 8:51 pm
- Warin
- Maple Leaf Wag

- From: Canada
- Registered: 2003-09-21
- Posts: 2431
Re: Two Prominent PC-Mags Give Apple Top Marks
Why will it be a controversy?
Good press is, generally, just that... good.
So why be all crabby about it?
From what I can tell, either way, you're screwed. Bad people are punished by society's laws, and good people are punished by Murphy's Law.
-- George, Dead Like Me
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#3 2007-12-22 10:06 pm
- FutureDreamz
- 1.1.2.3.5.8.13.21.34.55

- From: カナダ
- Registered: 2007-01-07
- Posts: 4511
Re: Two Prominent PC-Mags Give Apple Top Marks
Because if everybody Loves Apple than that means...
aw, crud. My Grampa should've never made the RDF machine.
Thanks for clicking.
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#4 2007-12-23 3:24 am
- Pariah
- James Carville Fan..

- From: Belly Of The Beast, Oklahoma!
- Registered: 2001-05-24
- Posts: 18402
Re: Two Prominent PC-Mags Give Apple Top Marks
Apple did well in desktops too, as did eMachines....

"and it's not surprising that they get bitter, they cling to guns or religion or antipathy to people who aren't like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations."
Barack Obama
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#5 2007-12-23 12:19 pm
- test
- Member
- From: Collingwood, Ont., CANADA
- Registered: 2002-12-13
- Posts: 5300
Re: Two Prominent PC-Mags Give Apple Top Marks
Warin wrote:
Why will it be a controversy?
Good press is, generally, just that... good.
So why be all crabby about it?
Because the article maliciously attempts to quantify the fraudulent claim that Apple may be less than 100% perfect. This is an obvious terrorist tactic designed to undermine, um, something, uh, ooh something shiney. . .
Patience is a virtue of the weak for it makes them stand still long enough for the strong to crush them with ease.
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#6 2007-12-23 2:23 pm
- Mr. T
- Best of both worlds

- From: omnipresent
- Registered: 2002-04-02
- Posts: 4223
Re: Two Prominent PC-Mags Give Apple Top Marks
I like Apple - especially their service. It's nice not having my calls redirected to barely-English-speaking script readers the other side of the globe. Actually, I haven't even used their phone service since the proliferation of the Apple Store.
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#7 2007-12-23 11:30 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
Pariah wrote:
Apple did well in desktops too, as did eMachines....
I agree, not a good brand to be lumped with.
Last edited by mudogramx (2007-12-23 11:30 pm)
MAC=/=Macintosh
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#8 2007-12-24 6:22 am
- sparkn
- Conspirator

- From: South of Canada
- Registered: 2000-03-01
- Posts: 3058
Re: Two Prominent PC-Mags Give Apple Top Marks
No!!! They can't say anything good about Apple. People will want one. They'll infiltrate our ranks. We love outdated, overpriced hardware with marginalized software.
Is that better? 
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#9 2007-12-24 6:46 am
- Pariah
- James Carville Fan..

- From: Belly Of The Beast, Oklahoma!
- Registered: 2001-05-24
- Posts: 18402
Re: Two Prominent PC-Mags Give Apple Top Marks
mudogramx wrote:
Pariah wrote:
Apple did well in desktops too, as did eMachines....
I agree, not a good brand to be lumped with.
I think that brings up a rather obvious question. People are always asserting Apple's products are worth it the extra expense because they are made better but then we see the archetypical "cheap PC" brand coming in with great scores too. So clearly it's not a dollars and cents issue.
Kinda brings home my contention that it is the software that makes a Mac but you are stuck with Apple hardware to run it.
"and it's not surprising that they get bitter, they cling to guns or religion or antipathy to people who aren't like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations."
Barack Obama
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#10 2007-12-24 7:44 am
- avkills
- demyelinated brain matter

- Registered: 2001-05-09
- Posts: 7094
Re: Two Prominent PC-Mags Give Apple Top Marks
Well it used to be the hardware and software, now just the software. 
-mark
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#11 2007-12-24 3:06 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
Pariah wrote:
mudogramx wrote:
Pariah wrote:
I agree, not a good brand to be lumped with.
I think that brings up a rather obvious question. People are always asserting Apple's products are worth it the extra expense because they are made better but then we see the archetypical "cheap PC" brand coming in with great scores too. So clearly it's not a dollars and cents issue.
Kinda brings home my contention that it is the software that makes a Mac but you are stuck with Apple hardware to run it.
Oh, its definitely the software in the end. The hardware gets the oohs and ahhs, and the software keeps you buying. Beautiful hardware combined with great software creates an experience that only Apple delivers. You could also say that customer satisfaction with eMachines is high because they are so cheap. The average American Joe likes cheap. It makes him feel like he got a good deal. They have no idea what Core Duo is, and they really have no concept of any OS beyond Windows. Windows=computer. Considering average joes make up the largest part of computer purchasers, eMachines has it made.
Last edited by mudogramx (2007-12-24 3:12 pm)
MAC=/=Macintosh
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#12 2007-12-24 3:35 pm
- Mr. T
- Best of both worlds

- From: omnipresent
- Registered: 2002-04-02
- Posts: 4223
Re: Two Prominent PC-Mags Give Apple Top Marks
mudogramx wrote:
[The average Joe has] no idea what Core Duo is, and they really have no concept of any OS beyond Windows.
You certainly wouldn't guess that from the population of the respondents. In terms of responses, DIY builders were number two with 4000, behind Dell. In terms of feedback, they were second in the Home arena, right up there with Apple, and third overall; bested only by Velocity Micro and Apple (who had only 70 and 500 responses respectively).
Edited for clarfication: I posted quickly and ran.. but you guys knew what I meant. Oh and I agree with Pariah's assessment of the implications this has on the technical aptitude of PC Magazine's reader population. They're pretty smart.
Last edited by Mr. T (2007-12-24 10:40 pm)
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#13 2007-12-24 4:06 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
Mr. T wrote:
mudogramx wrote:
[The average Joe has] no idea what Core Duo is, and they really have no concept of any OS beyond Windows.
You certainly wouldn't guess that from the population of the respondents. In terms of responses, they were number two with 4000, behind Dell. In terms of feedback, they were second in the Home arena, right up there with Apple, and third overall; bested only by Velocity Micro and Apple (who had only 70 and 500 responses respectively).
Doh! Yeah I guess I should have read the article more carefully rather than skimming. Me and my generalizations
...anyway, its interesting that the magazine readers themselves have high praise for eMachines.
Last edited by mudogramx (2007-12-24 4:35 pm)
MAC=/=Macintosh
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#14 2007-12-24 4:29 pm
- Pariah
- James Carville Fan..

- From: Belly Of The Beast, Oklahoma!
- Registered: 2001-05-24
- Posts: 18402
Re: Two Prominent PC-Mags Give Apple Top Marks
mudogramx wrote:
Pariah wrote:
mudogramx wrote:
I agree, not a good brand to be lumped with.I think that brings up a rather obvious question. People are always asserting Apple's products are worth it the extra expense because they are made better but then we see the archetypical "cheap PC" brand coming in with great scores too. So clearly it's not a dollars and cents issue.
Kinda brings home my contention that it is the software that makes a Mac but you are stuck with Apple hardware to run it.Oh, its definitely the software in the end. The hardware gets the oohs and ahhs, and the software keeps you buying. Beautiful hardware combined with great software creates an experience that only Apple delivers. You could also say that customer satisfaction with eMachines is high because they are so cheap. The average American Joe likes cheap. It makes him feel like he got a good deal. They have no idea what Core Duo is, and they really have no concept of any OS beyond Windows. Windows=computer. Considering average joes make up the largest part of computer purchasers, eMachines has it made.
The "average joe" does not read computer magazines. Or at least not the stereotypical moron you are describing. eMachines gets good rankings because they deliver a very high value to cost product. Last year my wife needed a PC to run her school software on, PC only stuff. I looked at the choices available and ended up just walking into Wal-Mart and grabbing an eMachine off the shelf for $325.
3ghz Pentium D, 120gig HDD, 512meg of ram, DVD/CD burner. Spent another $25 or so on another 512 stick and for about $350 I got a computer that will be fast enough for her office apps for years. Plus it has an open full length PCIe slot and 2 open pci slots just in case. The only real concession to it's super cheapness is it only has two ram slots, but short cuts like only two ram slots are what cheap PC makers do to save money.
Well...cheap PC makers and Apple.
"and it's not surprising that they get bitter, they cling to guns or religion or antipathy to people who aren't like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations."
Barack Obama
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#15 2007-12-24 4:37 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
Pariah wrote:
mudogramx wrote:
Pariah wrote:
I think that brings up a rather obvious question. People are always asserting Apple's products are worth it the extra expense because they are made better but then we see the archetypical "cheap PC" brand coming in with great scores too. So clearly it's not a dollars and cents issue.
Kinda brings home my contention that it is the software that makes a Mac but you are stuck with Apple hardware to run it.Oh, its definitely the software in the end. The hardware gets the oohs and ahhs, and the software keeps you buying. Beautiful hardware combined with great software creates an experience that only Apple delivers. You could also say that customer satisfaction with eMachines is high because they are so cheap. The average American Joe likes cheap. It makes him feel like he got a good deal. They have no idea what Core Duo is, and they really have no concept of any OS beyond Windows. Windows=computer. Considering average joes make up the largest part of computer purchasers, eMachines has it made.
The "average joe" does not read computer magazines. Or at least not the stereotypical moron you are describing. eMachines gets good rankings because they deliver a very high value to cost product. Last year my wife needed a PC to run her school software on, PC only stuff. I looked at the choices available and ended up just walking into Wal-Mart and grabbing an eMachine off the shelf for $325.
3ghz Pentium D, 120gig HDD, 512meg of ram, DVD/CD burner. Spent another $25 or so on another 512 stick and for about $350 I got a computer that will be fast enough for her office apps for years. Plus it has an open full length PCIe slot and 2 open pci slots just in case. The only real concession to it's super cheapness is it only has two ram slots, but short cuts like only two ram slots are what cheap PC makers do to save money.
Well...cheap PC makers and Apple.
You can't argue with a price like that. Those specs blow away a mini in every respect aside from the processor.
MAC=/=Macintosh
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#16 2007-12-24 6:15 pm
Re: Two Prominent PC-Mags Give Apple Top Marks
Actually the Mini had equal RAM until 3 months ago, now it has more. On the current Mini models it only has inferior drive space and burner type on the low end model. As far as graphics go I say considering it an eMachine, it's likely the same basic graphics card but there's an option to upgrade it using the PCIe slot if you are willing to tinker with the BIOs.
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#17 2007-12-24 6:27 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
ScifiterX wrote:
Actually the Mini had equal RAM until 3 months ago, now it has more. On the current Mini models it only has inferior drive space and burner type on the low end model. As far as graphics go I say considering it an eMachine, it's likely the same basic graphics card but there's an option to upgrade it using the PCIe slot if you are willing to tinker with the BIOs.
And then theres always the aspect of dealing with Windows. The luxury tax for a better looking machine and OS X is worth it IMHO. You can't forget iLife either. At those prices expandability shouldn't be an issue. I'm glad that Apple is getting recognition that they deserve. I think the PC world has always admired from afar, but now they are finally admitting it.
Last edited by mudogramx (2007-12-24 6:29 pm)
MAC=/=Macintosh
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#18 2007-12-24 8:57 pm
- Pariah
- James Carville Fan..

- From: Belly Of The Beast, Oklahoma!
- Registered: 2001-05-24
- Posts: 18402
Re: Two Prominent PC-Mags Give Apple Top Marks
mudogramx wrote:
ScifiterX wrote:
Actually the Mini had equal RAM until 3 months ago, now it has more. On the current Mini models it only has inferior drive space and burner type on the low end model. As far as graphics go I say considering it an eMachine, it's likely the same basic graphics card but there's an option to upgrade it using the PCIe slot if you are willing to tinker with the BIOs.
And then theres always the aspect of dealing with Windows. The luxury tax for a better looking machine and OS X is worth it IMHO. You can't forget iLife either. At those prices expandability shouldn't be an issue. I'm glad that Apple is getting recognition that they deserve. I think the PC world has always admired from afar, but now they are finally admitting it.
The Mini warrants a "luxury" tax?
"and it's not surprising that they get bitter, they cling to guns or religion or antipathy to people who aren't like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations."
Barack Obama
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#20 2007-12-24 10:42 pm
- Mr. T
- Best of both worlds

- From: omnipresent
- Registered: 2002-04-02
- Posts: 4223
Re: Two Prominent PC-Mags Give Apple Top Marks
ScifiterX wrote:
Actually the Mini had equal RAM until 3 months ago, now it has more. On the current Mini models it only has inferior drive space and burner type on the low end model. As far as graphics go I say considering it an eMachine, it's likely the same basic graphics card but there's an option to upgrade it using the PCIe slot if you are willing to tinker with the BIOs.
BIOS? Everything's been plug-and-play for the last 15 years, at least.
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#21 2007-12-24 11:01 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
I think hes referring to disabling the onboard videocard through the BIOS before installing a new one.
MAC=/=Macintosh
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#22 2007-12-24 11:19 pm
Re: Two Prominent PC-Mags Give Apple Top Marks
mudogramx wrote:
I think hes referring to disabling the onboard videocard through the BIOS before installing a new one.
Damn straight. Seems to be required a lot more when the manufacturers use cheap motherboards.
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#23 2007-12-24 11:37 pm
- mudogramx
- Dead Man's Shoes

- Registered: 2005-06-20
- Posts: 776
Re: Two Prominent PC-Mags Give Apple Top Marks
Its fairly simple. You want OS X, get a Mac. Apple has to have a selling point for their hardware. Considering that everyone besides a select few uses x86 architecture, you have to differentiate yourself. Apple makes beautiful, reliable machines, and OS X is easily the best OS on the market. You want to use it, you have to play by their rules. If Apple didn't sell hardware there would be no OS X. You also have to factor in how long Macs remain usable compared to their PC counterparts. I have a 7 year old laptop that runs Tiger quite well considering. Put a 7 year old PC in its place and try to run Vista. Plus, the industry drives the market, not the small percentage of hobbyists who continually poo poo everything Apple does because they didn't make a machine specifically for them. This plan is obviously working for them, so more power to them. Besides, hobbyists always have OS x86 if they must have their cake and eat it too. Although I'm sure you've heard these arguments a thousand times, they seem pretty sound. This is a Mac love thread! 
Last edited by mudogramx (2007-12-24 11:58 pm)
MAC=/=Macintosh
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#24 2007-12-25 12:40 pm
- Mr. T
- Best of both worlds

- From: omnipresent
- Registered: 2002-04-02
- Posts: 4223
Re: Two Prominent PC-Mags Give Apple Top Marks
ScifiterX wrote:
mudogramx wrote:
I think hes referring to disabling the onboard videocard through the BIOS before installing a new one.
Damn straight. Seems to be required a lot more when the manufacturers use cheap motherboards.
I had a cheap-ass GMA900 mobo ($50 newegg), and I didn't have to change anything in the BIOS. Of course, there probably are some mobos that require manually enabling the card, but so what? That's not a "touche" point.
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#25 2007-12-25 12:51 pm
- Pariah
- James Carville Fan..

- From: Belly Of The Beast, Oklahoma!
- Registered: 2001-05-24
- Posts: 18402
Re: Two Prominent PC-Mags Give Apple Top Marks
Mr. T wrote:
ScifiterX wrote:
mudogramx wrote:
I think hes referring to disabling the onboard videocard through the BIOS before installing a new one.
Damn straight. Seems to be required a lot more when the manufacturers use cheap motherboards.
I had a cheap-ass GMA900 mobo ($50 newegg), and I didn't have to change anything in the BIOS. Of course, there probably are some mobos that require manually enabling the card, but so what? That's not a "touche" point.
Ya, that the process may, in some instances, be somewhat technical is hardly worse than not being able to do it at all.
There is even an invented word the Jobs worshipers over at ARS are using now: Complexification. Which is their way of saying AIOs are better because of all the things you can't do with them.
Funny stuff really.
Last edited by Pariah (2007-12-25 12:56 pm)
"and it's not surprising that they get bitter, they cling to guns or religion or antipathy to people who aren't like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations."
Barack Obama
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