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#1 2008-11-29 12:56 pm
- Bat
- Flawless Cowboy
- Royal Wombat

- From: Björk, Björk
- Registered: 2001-05-14
- Posts: 28541
Apple Acknowledges Video Problems in New MacBooks
From Gizmodo, uki.
See, this is what I mean with product beta culture: Apple has acknowledged two video problems in both the new MacBook and MacBook Pros, following past video problems with other MacBook lines. One of them seems pretty obvious. Called "the black screen of death", it happens when the graphic card goes into overload playing games, turning off video and locking up the system while the audio enters into a loop. Apparently it's a thermal issue, but Apple doesn't know if this is a hardware or software problem yet, according to an Apple Support forums member:
...
The catch here is that it may be hardware-based and not software, because the problem happens under both Windows and Mac OS X.
Another problem seems less important, but users claim that it can be even seen in most systems at display in Apple retail stores: If you scroll a web page with HD video on it, there's a wave-like distortion affecting it. Apple says they are aware of the problem and they are working in a software patch that will solve the issue.
While the last one is rather exotic and minor, I just can't understand how they let the first one slip. A problem that manifests itself while playing popular games like Call of Duty 4, World of Warcraft, or Ages of Empire III can't go unnoticed. Or can it?
Unless (chorus) Steve doesn't care about gaming (unless it's iPhone gaming), and it was never QA'ed under those conditions. Desoldering VRAM for $100, dv? Anything to shrink the formfactor. Or another NV thermal issue?.. if it is hardware-based, the only software/firmware 'fix' I can think of is another update that runs the fan at high speed all the time.
Beta Culture: Apple Acknowledges Video Problems in New MacBooks
If all economists were laid end to end, they would not reach a conclusion - George Bernard Shaw
"Fire up a colortini, sit back, relax, and watch the pictures, now, as they fly through the air."
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#2 2008-11-29 1:58 pm
Re: Apple Acknowledges Video Problems in New MacBooks
Wow, combined with the whole HDCP debacle and the crappy quality LCD and the MacBooks aren't looking that great anymore.
Is this just the integrated chip in the MacBooks, or is the 9600M in the MacBook Pro affected as well?
It is an odd thing, but every one who disappears is said to be seen at San Francisco. It must be a delightful city, and possess all the attractions of the next world.
- Oscar Wilde
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#3 2008-11-29 7:34 pm
- knobtwirler
- Anthropocentric Temporal Chauvinist

- From: NYC
- Registered: 2003-07-28
- Posts: 3244
Re: Apple Acknowledges Video Problems in New MacBooks
I'm thinking that to have that integrated video card work so hard it goes into overload, that's just stressing the machine beyond what it was meant to do.
If you look around the table and can't tell who the sucker is, it's you.
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#4 2008-11-29 8:04 pm
- dv
- Negusa Negest
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- From: Minneapolis, MN
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Re: Apple Acknowledges Video Problems in New MacBooks
knobtwirler wrote:
I'm thinking that to have that integrated video card work so hard it goes into overload, that's just stressing the machine beyond what it was meant to do.
No.
The GPU is only capable of consuming a finite amount of power, and generating a finite amount of heat - this is determined by the voltage, number of transistors, process size, and operating frequency (MHz) among other things. It will consume up to that amount under normal use if it has data to process, and very few games on the market wouldn't require the full computational capacity of the integrated GPU. The thermal specs of the chipset are, of course, provided to companies that buy them and make motherboards with them... like Apple. But the chip won't produce more heat than that known maximum amount unless one of the operating parameters are changed - like if you goose the voltage or overclock it.
Therefore, something about the case design is such that the GPU (well, really the chipset, since it's still an integrated GPU) isn't getting enough cooling (which also doesn't make a lot of sense, since the macbooks are made from a solid aluminum block, which should give Apple's designers incredible opportunities. The smurfer is one giant heat sink.)
I would almost be unsurprised if it turned out to be defective chips from nVidia, but my cynical half and previous experience are telling me that Apple could make a refrigerator that overheated under normal use.
"Now commences the process of cutting off the head, which generally takes from an hour to an hour and a half by an expert workman with a sharp blade." -Reuben Delano, Wanderings and Adventures
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#5 2008-11-29 8:08 pm
Re: Apple Acknowledges Video Problems in New MacBooks
I'm putting a lot of blame on nVidia since this is more or less an issue their cards have been having for a while but Apple deserves it's fair share as well because Apple should have been aware of that fact yet chose to rely on them anyway. Beyond that Apple while thinner usually does mean less venting I think a bigger factor is that there is a lot of new tech ideas in these laptops that haven't exactly had a real world field test.
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#6 2008-11-29 8:11 pm
Re: Apple Acknowledges Video Problems in New MacBooks
dvpierce wrote:
I would almost be unsurprised if it turned out to be defective chips from nVidia, but my cynical half and previous experience are telling me that Apple could make a refrigerator that overheated under normal use.
I'm sure they'll get the kinks worked out and then they'll decide it time for a redesign.
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#7 2008-11-29 8:32 pm
- Shadowless
- Cpl, USMC

- From: Jacksonville, NC
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- Posts: 3061
Re: Apple Acknowledges Video Problems in New MacBooks
ScifiterX wrote:
dvpierce wrote:
I would almost be unsurprised if it turned out to be defective chips from nVidia, but my cynical half and previous experience are telling me that Apple could make a refrigerator that overheated under normal use.
I'm sure they'll get the kinks worked out and then they'll decide it time for a redesign.
Yes, from making refrigerators to microwaves.
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#9 2008-11-29 8:53 pm
- Bat
- Flawless Cowboy
- Royal Wombat

- From: Björk, Björk
- Registered: 2001-05-14
- Posts: 28541
Re: Apple Acknowledges Video Problems in New MacBooks
robco wrote:
Is this just the integrated chip in the MacBooks, or is the 9600M in the MacBook Pro affected as well?
Gizmodo wrote:
Apple has acknowledged two video problems in both the new MacBook and MacBook Pros
If all economists were laid end to end, they would not reach a conclusion - George Bernard Shaw
"Fire up a colortini, sit back, relax, and watch the pictures, now, as they fly through the air."
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#10 2008-11-29 8:57 pm
Re: Apple Acknowledges Video Problems in New MacBooks
Both of which have the same integrated 9400M chip but I think the real question is on the MBP is the problem limited to the integrated chip or does it affect the 9600M as well as the 9400M.
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#11 2008-11-29 9:21 pm
- macmenace
- DigiPen Student

- From: Redmond, WA
- Registered: 2004-03-25
- Posts: 1974
Re: Apple Acknowledges Video Problems in New MacBooks
I had a big problem with my new Macbook Pro where it would do a complete lock up in Windows Vista, 32-Bit and 64-Bit every 2-3 hours. Hundreds of users on apple discussions also had this issue.
The fix is to download new beta drivers for the 9600. It works perfectly now.
I've also never had a lock up on the Mac side. So, I'm not sure about that issue.
Mac Pro, Two 3GHz Dual-Core Intel Xeon, NVIDIA 8800 GT, 7 GB RAM.
15" Macbook Pro, 2.8Ghz Core 2 Duo, NVIDIA 9600 M, 4 GB RAM.
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#12 2008-11-30 1:53 am
- Bat
- Flawless Cowboy
- Royal Wombat

- From: Björk, Björk
- Registered: 2001-05-14
- Posts: 28541
Re: Apple Acknowledges Video Problems in New MacBooks
dvpierce wrote:
But the chip won't produce more heat than that known maximum amount unless one of the operating parameters are changed - like if you goose the voltage or overclock it.
Something NV's been noted for in the past, esp. if something doesn't come up to snuff as spec'ed &/or to better compete with AMD/ATi, who also have a fine core logic set with good integrated graphics (compared to Intel).
Therefore, something about the case design is such that the GPU (well, really the chipset, since it's still an integrated GPU) isn't getting enough cooling (which also doesn't make a lot of sense, since the macbooks are made from a solid aluminum block, which should give Apple's designers incredible opportunities. The smurfer is one giant heat sink.)
Yet it's fan-cooled, and heat in the customer's lap may've been a consideration. And the case isn't exactly finned, corrugated or otherwise made to increase surface area- it'd mar the appearance.
[Gizmodo] I've also read the posts suggesting this is a thermal issue but I got screen noise/distortion when just waking the machine from sleep and also monitored the fans while playing WoW and they were running at 6000+ rpm consistently.
That fan is at max rpm constantly during WoW, and even that may not be enough. Perhaps a beefier fan would make the diff.
I would almost be unsurprised if it turned out to be defective chips from nVidia, but my cynical half and previous experience are telling me that Apple could make a refrigerator that overheated under normal use.
Bears watching.
ScifiterX wrote:
Both of which have the same integrated 9400M chip but I think the real question is on the MBP is the problem limited to the integrated chip or does it affect the 9600M as well as the 9400M.
It does require a reboot (or suchlike interruption) to change chips- but WoW sessions are typically hours long. One would have to be ignorant of the 9600 to not switch to it during gaming, and the more powerful chip makes more heat.
macmenace wrote:
I had a big problem with my new Macbook Pro where it would do a complete lock up in Windows Vista, 32-Bit and 64-Bit every 2-3 hours. Hundreds of users on apple discussions also had this issue.
The fix is to download new beta drivers for the 9600. It works perfectly now.
I've also never had a lock up on the Mac side. So, I'm not sure about that issue.
Apparently many have, but this is all preliminary. Interesting anecdote tho... have you tried purposely stressing the video in OSX?
If all economists were laid end to end, they would not reach a conclusion - George Bernard Shaw
"Fire up a colortini, sit back, relax, and watch the pictures, now, as they fly through the air."
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#13 2008-11-30 9:41 am
- user
- Your plastic pal who's fun to be with

- From: I'm not getting you down, am I
- Registered: 2001-10-15
- Posts: 16033
Re: Apple Acknowledges Video Problems in New MacBooks
Yeesh. Video chip de-soldering is why I have a Sony now instead of a MacBook.
Aw, he's no fun, he fell right over.
Unless you become as little children, there's no way you will believe this crap.
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#14 2008-11-30 9:53 am
- avkills
- demyelinated brain matter

- Registered: 2001-05-09
- Posts: 7101
Re: Apple Acknowledges Video Problems in New MacBooks
Why Apple keeps insisting on making their laptops a thin as possible is really starting to irritate me. Is another 1/8" - 2/8" really that big of a deal if it means you can cool the stuff properly.
This would put the hurt on Captain "All-luminium" and his recent keynote touting the superior nature of the new design.
If these parts really get that hot, then how the hell does Dell get away with putting all that stuff in a modified tupperware container.
-mark
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#16 2008-11-30 11:41 am
- Booksley
- Zombie Genocidest
- From: Toronto, Ontario
- Registered: 2001-02-16
- Posts: 5037
Re: Apple Acknowledges Video Problems in New MacBooks
Bat wrote:
Apparently many have, but this is all preliminary. Interesting anecdote tho... have you tried purposely stressing the video in OSX?
My Macbook Pro does it when playing Left 4 Dead too. And it's the 8600M GT.
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#17 2008-11-30 12:19 pm
- dv
- Negusa Negest
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- From: Minneapolis, MN
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Re: Apple Acknowledges Video Problems in New MacBooks
avkills wrote:
Why Apple keeps insisting on making their laptops a thin as possible is really starting to irritate me. Is another 1/8" - 2/8" really that big of a deal if it means you can cool the stuff properly.
Some people really, really, really want the smallest, lightest machine they can get and damn the consequences.
Personally, I'd happily take a 3kg laptop if I knew it was going to work perfectly all the time. Don't know what to suggest to you if you wouldn't. (Steroids? Couseling? A backpack?) But that's me. Some people make the tradeoff happily, because the computer's "cute" or "sexy" or something, I guess.
"Now commences the process of cutting off the head, which generally takes from an hour to an hour and a half by an expert workman with a sharp blade." -Reuben Delano, Wanderings and Adventures
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#18 2008-11-30 12:33 pm
Re: Apple Acknowledges Video Problems in New MacBooks
I used to want my 'Books ever smaller, now I'm lustin' after a 17" MBP. But I still want it thin and light. Just leaves more room for other stuff and means less schlepppin'.
.tsooJ
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#19 2008-11-30 4:02 pm
- mo' ron
- PS3 4 EVA

- From: NC, USA
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- Posts: 14251
Re: Apple Acknowledges Video Problems in New MacBooks
There's no reason the MBPs and MBs CAN'T keep their same form factor and also have adequate cooling to run the GPUs at full tilt for gaming. And for the cost of the computers, Apple really should spend the money to design them this way.
What is the difference between Vista and OSX?
- Microsoft employees are excited about OSX.
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#20 2008-11-30 4:35 pm
- avkills
- demyelinated brain matter

- Registered: 2001-05-09
- Posts: 7101
Re: Apple Acknowledges Video Problems in New MacBooks
Well the problem is that they keep making them slightly thinner; when if they just kept them the same size, it would be easier to fit a adequate fan mechanism inside. The pre glossy 15"/17" models were perfectly fine size wise.
I would easily give up another 1/8" if it meant the overall computer ran way cooler.
As it stands now; Apple may have to recall them if it turns out to be a hardware problem.
-mark
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#21 2008-11-30 4:39 pm
- mo' ron
- PS3 4 EVA

- From: NC, USA
- Registered: 2002-10-15
- Posts: 14251
Re: Apple Acknowledges Video Problems in New MacBooks
Aren't the new ones a tad bit THICKER than the old ones?
What is the difference between Vista and OSX?
- Microsoft employees are excited about OSX.
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#22 2008-11-30 7:17 pm
Re: Apple Acknowledges Video Problems in New MacBooks
Yeah but I think we can conveniently ignore that fact if true since it make the complaints harder to defend.
I have no issue with thinner but I think thinner and more powerful are outpacing cooler and lower power requirements especially when it comes to GPU technology.
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#23 2008-12-01 12:22 am
- avkills
- demyelinated brain matter

- Registered: 2001-05-09
- Posts: 7101
Re: Apple Acknowledges Video Problems in New MacBooks
mo' ron wrote:
Aren't the new ones a tad bit THICKER than the old ones?
Uhhh... no. My MacBook Pro is 1" thick. The new ones are .95". The old (current white) MacBook is 1.08".
-mark
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#24 2008-12-01 10:48 am
- dewetha
- Member
- Registered: 2007-12-22
- Posts: 21
Re: Apple Acknowledges Video Problems in New MacBooks
as far as i can find Vista has issues with Nvida as well. I have an expensive HP for work and it is incapable of running a video without the screen going crazy and locking up.
I was going to build a PC with a Nvida card maybe I will give ATI a try.
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#25 2008-12-01 5:56 pm
- avkills
- demyelinated brain matter

- Registered: 2001-05-09
- Posts: 7101
Re: Apple Acknowledges Video Problems in New MacBooks
Vista runs fine at work on the MacPro with nVidia 8800; although I have not stressed it all too much.
-mark
Last edited by avkills (2008-12-01 5:56 pm)
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