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#1 2009-05-23 8:41 pm

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Problems with Bluetooth on 17" MacBookPro:

Hello:

   I have been having strange problems with Bluetooth and Blueteethed mice
on my 17" MacBookPro.
    a) Sometimes everything works great and there is no problem.
    b) Other times things start out great and for no known reason the mouse just dies
         on me. I go into the Bluetooth Panel and attempt to re-pair (pun intented) it
         and it never finds it. I go back and try and Discover it again. It finds the mouse
         but can't pair it. The only way I have been able to fix it is to delete the mouse
         from the Bluetooth Panel and reboot and attempt to discover and pair it again.
         this works most of the time.
   c)   Occasionally, I can't pair the mouse when the system first boots up, in that case
         I plug in my USB (wired) mouse and hope that next time I reboot it will be better.

   I have already gone through 4 mice, and am now convinced that the problem is not
with the mice.

  What can I do to diagnose this problem or to fix it?

Thanks in advance:
Michael

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#2 2009-05-24 1:17 pm

mrreet2001
Member
From: NW Ohio
Registered: 2005-05-25
Posts: 4674
Website

Re: Problems with Bluetooth on 17" MacBookPro:

I have / had the same problem ... I wasn't with a laptop though ... I haven't had the problem since I updated to 10.5.7.  .... What version of OSX are you using?


2.66Ghz QuadCore-Nehalem w/24"LED CD ---2.2Ghz BlackMB---15" 2.4Ghz MBP(work)
Dual 2.3Ghz G5 (4G Ram, 2x 250G HD)(10.5 server)--- 400Mhz G4 PM (10.4 Server)
1.5GHz Powerbook---1.6Ghz G5 iMac
"So he fels down in a poisoning gas."

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#3 2009-05-24 3:02 pm

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Re: Problems with Bluetooth on 17" MacBookPro:

Same version 10.5.7.

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#4 2009-05-26 11:03 am

Robert B Technician
MyService
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From: Santa Clara, CA
Registered: 2009-02-26
Posts: 168
Website

Re: Problems with Bluetooth on 17" MacBookPro:

What model (processor speed) of 17" MacBook Pro do you have? What brand of bluetooth mouse are you using?

I'm leaning towards a software issue. With the hardware it would be rare to have intermittent working, it usually would just be off if the card was bad.

As far as troubleshooting. If you had another bluetooth device that was connected and worked fine, then you'd know for sure it was software and hopefully would be fixed on your next software update.

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#5 2009-05-26 11:10 pm

Wyoming Mac Tech
Member
Registered: 2009-05-26
Posts: 9

Re: Problems with Bluetooth on 17" MacBookPro:

I used to experience the same problem but discovered it happened more often with "Microsoft" brand bluetooth mice.  Another cause of what you are describing can be if, once you have paired your mouse with your computer, and after you shut down your laptop, do you turn off the mouse to save on batteries?  If you do turn off your mouse, BEFORE you turn your laptop on, make sure the mouse is turned on first. 
Other issues I have encountered are (of all things) having the mouse too close to your laptop.  Bluetooth mice that are too close (within 3 to 4 inches) also tend to "disconnect".  Bluetooth is dependent on the signal from the internal antenna inside your Mac reaching the Bluetooth mouse and yes, the signal can "overshoot" the mouse.  This happens on occasion with my iMac, but repositioning the mouse just a bit farther from the iMac usually corrects the problem.  One more thing... make sure nothing is between your laptop and the mouse that could inadvertently block the Bluetooth signal. 
By the way, I threw away my Microsoft mouse and got a cheap "Rocketfish" and it works great.  Even with all this... once in a while, you are just plain going to lose the connection.  If you can't get the mouse to recover the signal, a simple re-start is in order.  Good Luck!

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#6 2009-05-27 3:00 am

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Re: Problems with Bluetooth on 17" MacBookPro:

Mac OS X
    Version 10.5.7
Hardware Overview:

  Model Name:    MacBook Pro
  Model Identifier:    MacBookPro5,2
  Processor Name:    Intel Core 2 Duo
  Processor Speed:    2.93 GHz
  Number Of Processors:    1
  Total Number Of Cores:    2
  L2 Cache:    6 MB
  Memory:    8 GB
  Bus Speed:    1.07 GHz
  Boot ROM Version:    MBP52.008E.B00
  SMC Version (system):    1.42f4


pple Bluetooth Software Version:    2.1.6f8
  Hardware Settings:
  Michael Yanowitz’s MacBook Pro:
  Address:    00-23-6c-b8-b0-88
  Manufacturer:    Broadcom
  Firmware Version:    162 (258)
  Bluetooth Power:    On
  Discoverable:    Yes
  HCI Version:    4 ($4)
  HCI Revision:    258 ($102)
  LMP Version:    4 ($4)
  LMP Subversion:    8610 ($21a2)
  Device Type (Major):    Computer
  Device Type (Complete):    Macintosh Portable
  Composite Class Of Device:    3670284 ($38010c)
  Device Class (Major):    1 ($1)
  Device Class (Minor):    3 ($3)
  Service Class:    448 ($1c0)
  Requires Authentication:    No
  Services:
  Bluetooth File Transfer:
  Folder other devices can browse:    ~/Public
  Requires Authentication:    Yes
  State:    Enabled
  Bluetooth File Exchange:
  Folder for accepted items:    ~/Downloads
  Requires Authentication:    No
  When other items are accepted:    Ask
  When PIM items are accepted:    Ask
  When receiving items:    Prompt for each file
  State:    Enabled
  Devices (Paired, Favorites, etc):
  yanowitz’s keyboard:
  Name:    yanowitz’s keyboard
  Address:    00-22-41-d9-fd-84
  Type:    Keyboard
  Firmware Version:    320
  Services:    Apple Wireless Keyboard
  Paired:    Yes
  Favorite:    No
  Connected:    No
  Manufacturer:    Broadcom ($3, $31e)
  RocketfishAppleBluetoothMouse:
  Name:    RocketfishAppleBluetoothMouse
  Address:    00-02-76-10-78-10
  Type:    Mouse
  Firmware Version:    581
  Services:    Rocketfish Apple Bluetooth Mouse
  Paired:    Yes
  Favorite:    No
  Connected:    Yes
  Manufacturer:    Broadcom ($2, $229)
  Incoming Serial Ports:
  Serial Port 1:
  Name:    Bluetooth-PDA-Sync
  RFCOMM Channel:    3
  Requires Authentication:    No
  Outgoing Serial Ports:
  Serial Port 1:
  Address:   
  Name:    Bluetooth-Modem
  RFCOMM Channel:    0
  Requires Authentication:    No

Yeah, I usually use the mouse close to the pc. Usually 1-6 inches to the right of the laptop.
Before using this Rocketfish, I had tried an Apple Wireless Mighty Mouse, a Microsoft Bluetooth Mouse,
and the Logitech Bluetooth Mouse.   It has been better recently, but I still have occasional problems.
I turn the computer and mouse off during the day. I normally wait until the computer is off before I
shut the mouse off. I usually turn the mouse back on while the computer is booting.

Thanks:
Michael Yanowitz

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#7 2009-05-27 11:25 am

Robert B Technician
MyService
Moderator
From: Santa Clara, CA
Registered: 2009-02-26
Posts: 168
Website

Re: Problems with Bluetooth on 17" MacBookPro:

You've got the latest version of the bluetooth software (2.1.6f8)

Using Apple's Mighty Mouse you should have avoided any brand incompatibilities.

I took a look in the internal Apple docs and haven't seen anything that would point to hardware. I bet if we swapped the bluetooth module you'd still be having issues.

Since it's somewhat working now I would probably recommend waiting for a new software update or even Snow Leopard to see if the bluetooth is a little more stable.

Nice setup by the way. 8GB's of RAM!

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#8 2009-06-01 6:28 pm

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Re: Problems with Bluetooth on 17" MacBookPro:

It had been working well for almost a week.
However, Today I upgraded ITunes, GarageBand, and QuickTime.
I was asked to reboot to finish the installation and now the
Bluetooth mouse no longer works.

Any ideas.

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#9 2009-06-02 5:12 pm

Robert B Technician
MyService
Moderator
From: Santa Clara, CA
Registered: 2009-02-26
Posts: 168
Website

Re: Problems with Bluetooth on 17" MacBookPro:

Interesting (and unfortunate) You may want to try re-pairing the mouse. I wonder which of the three effected bluetooth (I'm guessing iTunes?)

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#10 2009-06-02 6:10 pm

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Re: Problems with Bluetooth on 17" MacBookPro:

I am not sure.  I was able re-pair it after a couple of reboots. Hopefully it will stay.

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#11 2009-06-06 8:03 pm

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Re: Problems with Bluetooth on 17" MacBookPro:

I believe this is caused by ANY systen upgrade.
The same thing happened again Today during upgrade.
I lost the mouse, I rebooted, and re-paired it.
confused

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#12 2009-06-22 4:59 pm

Robert B Technician
MyService
Moderator
From: Santa Clara, CA
Registered: 2009-02-26
Posts: 168
Website

Re: Problems with Bluetooth on 17" MacBookPro:

Apple just released a new Bluetooth Firmware Update, version 2.0. Hopefully this will help/solve your issue?

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#13 2009-06-23 3:29 pm

youneedamouse
Member
Registered: 2009-05-23
Posts: 7

Re: Problems with Bluetooth on 17" MacBookPro:

I have upgraded. I am still having troubles.
I mostly using a wired USB mouse now though
which works well without any problems.
Unfortunately it uses a USB port, but I can use a hub if I need it.

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