Forums | MacLife

I realize this might seem suspicious. Here's the e-mail I got from Adobe (with sensitive parts blacked out). I just don't know what (if anything) to do with it.

Dear •••••••••••••,

Thank you for your purchase of downloadable Adobe products.

For your records, we have included your serial numbers below.

Myriad® Pro Black (Mac/Win,English)
    ••••••••••••••••••

Download Instructions:
1. Login into Your Account with the ID listed above:

* http://www.adobe.com/go/ols_ww_login/

2. Locate order #••••••••••• and click on the order number.

3. In the Order Detail page, click on the 'Downloads for this Order' button.

4. Start your download by clicking on the 'Download' button.

5. Your serial number will be displayed in the download center.

6. You can log back into 'Your Account' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
  http://www.adobe.com/go/ols_en_download_policy

Download Help:
* http://www.adobe.com/go/ols_ww_download_instructions/

Best Regards,

The Adobe Store Team

You never really purchase a font or any other piece of software. All you really have is a license to use it. While you do not need the SN to activate the font as you do with software, it still suits the same purpose.

Ok, here's the reply I got from Adobe support. It seems they're outsourcing their support to a place where English isn't the first language. My name isn't Cheryl, BTW. Anyway, as far as I can tell, you guys are right.

Adobe Support wrote:

***Notes to Customer***
08/29/200918:47:27
Hi Cheryl,
Thanks for contacting Adobe's Support, My name is Prashant and I am
responding to you in reference to your Web Request posted on
08/28/2009, regarding "what is the font serial number and where to use it". I
understand your concern but do not worry I assure you that we will work
together to find a solution for this issue.

First let me thank you for using one of Adobe's product.

I can see in your product details that you have purchased fonts, and
just like any other Adobe product it has a serial number attached to it,
which notifies us that you own this product. Regarding the use of fonts,
while you install the purchased fonts in the PC it might ask you the
serial number to enter so that time you need to enter this serial
number.

To know more about fonts plaese refer to the webpage below:
http://www.adobe.com/type/?promoid=DJDZB

For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where you can submit your queries
and also you can searched for your issues on Adobe Knowledgebase on
this link : http://www.adobe.com/cfusion/search/ind … at=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case and in case you face
any issues or need any clarification you can contact us we will be more
than happy to help you.

For future reference use TS Case : ••••••••• at Web Support Portal :
http://www.adobe.com/go/supportportal

Warm Regards
Prashant
Adobe Support