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Dude, you are so getting a new long distance plan. It is gonna be sweeeeEt.

That is pretty much how dad got ATT to include me in his unlimited data plan free of charge.
That is a story I have no longer the amount of time or a suitable device to type.

Last edited by gd (2009-10-15 12:39 am)

An AT&T Online Specialist has been assigned to your case and will respond to your concern within 2 business days; however, our response may be sooner. We will do our best to exceed your expectations.

...and sell me stuff.

Perhaps I should just contact the FBI's cyber-crimes task force.

The Odd text messages are coming from inside the house!!!!

Or the Matrix.

Thank you for taking the time to e-mail AT&T because someone is using your number to send SMS and MMS with obscene photos. My name is (name omitted), and I am happy to help you.

I do apologize that someone is using your number to send SMS and MMS. I want to let you know that our system is fine and everything is running fine. I want to let you know that cloning is not applicable with out technology do (SIC) to our phone use a SIM card and do not send you?re (SIC) your information with calls or text messages. I want to let you know that there may be technology out there that other (SIC) may be able to just randomly choose a number to use as their caller ID and we have no control over that.

Here is some information that you can use to help protect your phone from spying:
? Do not allow your cell phone out of your possession.
? Enable the device keypad lock and periodically change the lock code.
? Enable the SIM pin lock and periodically change the code.
? Enable and periodically change the voicemail password.
? Don't leave the Bluetooth feature on all the time. Only enable it when needed.
? If the device has onboard anti-virus software, perform periodic device scans. (Motorola Q Windows Mobile has McAfee Virus Scan).
? If you believe someone has downloaded spy software to your device: Perform a master reset and master clear.

I see that you have had your AT&T account open since at least 02/23/2005. We definitely appreciate you choosing us as your wireless carrier! I hope that you are enjoying your service thus far and hope that you continue to enjoy the great service AT&T is committed to provide.

We are here to assist you, Bren. I encourage you to visit us at www.att.com/wireless often to view your monthly account statements, make payments and shop for new products and services. We greatly appreciate the opportunity to serve you. Should you have additional concerns or questions about this issue please reply to this email. I hope you will recommend us to family and friends. Once again my name is (name omitted). If you need to contact us again regarding a new issue please send us another email via the contact link through your online account.

Sincerely,

(name omitted)
AT&T
Online Customer Care Professional

Awesome! AT&T, thank you SO MUCH for so promptly solving my problem!

Jokotai wrote:

Translation:

Nothing which is happening is our fault.  Sod off.  Thank you.

That is my take as well.

Oh well, at least when they attempt to shut down your account because of the problem you have the email as proof.

Damn it, now I'm sitting here and I'm too lazy to call the police!

I really do put the "pro" in procrastination.

Dear Bren,

Thank you for taking the time to e-mail AT&T regarding which police agency you should contact regarding your situation. My name is Joe Blow, and I am happy to help you with your inquiry.

I can definitely understand your concern with this matter. My only suggestion is to go to your local police agency and start from there. There is no further information that AT&T is provided with in this circumstance.

I hope that the information provided has been helpful. Should you have additional concerns or questions about this issue, please reply to this email. If you need to contact us again regarding a new issue, please send us another email via the contact link through your online account. Again my name is Heywood Jablome and I thank you for being a valued AT&T customer since before 2005. We will do our best to ensure that your wireless experience is a success.

I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings.


Sincerely,

Joe Schmoe
AT&T
Online Customer Care Professional

Dear Bren,

Thank you for contacting AT&T because you would like us to notate or flag your account to make it clear that you have contacted AT&T in regards the messages that are believed to have been sent from you device. I understand that you are concerned that if any of the victims who received these obscene messages were to complain to AT&T or the police, you would not wish for your account to be jeopardized or have your service cut off.  My name is (irrelevant, because each time you write back, the reply from us is authored by a different nameless, faceless, indifferent employee who is not empowered to solve your problem) and I am here to assist you with your concern.

Every interaction that is had via telephone or e-mail is noted in your account. However, per your request, I have notated the information you have provided in your account. If you are concerned that legal action may be taken by the receiving parties, you may wish to contact your local law enforcement regarding this issue.

This is a friendly reminder that you currently have a past due balance of $ 186.68 that was due on 10/15/2009. Once your account is past due, it is susceptible to immediate interruption, a late fee of 1.5% of the outstanding balance may apply, and there may be a potential $36.00 restoral (SIC) fee assessed.

To make a payment online:

1. From the myWireless account home page, under the bill & payments section click on the make a payment button.
2. Enter the payment amount.
3. Select the payment method.
4. Confirm your payment details and select Submit. Note: By clicking the "submit" button, the customer is agreeing to the terms and conditions.

AT&T will begin charging a payment administrative fee of $5.00 for customers who opt to not utilize self-service payment options to process a payment and instead make a payment with a phone representative or store sales representative.

You can even make a payment by dialing *PAY, then "Call."

To avoid suspension of your account, you may want to consider setting up a payment arrangement. This will allow you time to make your payment and will prevent your account from going in to a suspended status until the payment arrangement is due. If you would like to set up a payment arrangement, please call our customer care department at 1-800-331-0500 or 611 from your cell phone. The hours of operations are Monday through Friday 7:00am to 10:00 pm, Saturday and Sunday 9:00 am to 7:00 pm MST.

Mr. Bren, I hope that the information provided has been helpful and has addressed all of your questions. Should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. Again, my name is (completely immaterial, because, as previously stated, you will not be hearing from me again), and I thank you for being a valued AT&T customer since at least February of 2005. We will do our best to ensure that your wireless experience is a success.

I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings.

Sincerely,

(Your most recent customer service one-night-stand. Was it good for you?)
AT&T
Online Customer Care Professional

And then there's a link to a survey I can fill out to let them know how satisfied I am with this interaction.

The bill's been paid, by the way.

However, they still haven't signed me up for that sweeeet new long-distance plan I've been hearing about.

Last edited by Bren (2009-10-19 5:49 pm)

So, what survey do you take in order to state your dissatisfaction with the satisfaction survey?

Please stop, Bren!
Your bringing back nightmares from my dealings with Sprint and my EV-DO internet USB card.

When I talk to Sprint, 10 seconds into the call I'm yelling at them over the phone.