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#76 2003-02-11 7:15 pm
- Digital Droo
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- From: San Francisco, CA
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Re: NO SLEEVE FOR YOU!
...there's a nice normal sleeve there in the bag. I turn to the sweet girl working there and give her puppy-eyes and say, "Is there any chance I can have just the sleeve for the cd in here. This right here."... She replies, curling up the right side of her mouth in the cutest way, "Ok. But ah...I didn't see it. Ok?"
Admission of theft doesn't earn you any credibility points.
Seriously though, from one reader to another, I can understand the frustration of no longer getting what you've been getting for years. I can also understand the further frustration of seeing that thing you aren't getting is available to the public on newsstands - kinda like a slap in the face for being a loyal subscriber all these years. However, to argue your point (at least half-arsedly addressing them), the newsstand price of the magazine with a CD is $7.99 per issue. If they charged $7.99 per issue for subscribers ($95.88/year), I'm sure they could afford to include some more cardboard in the mailed issues. I guess you didn't know this, but the "cardboard thingy" that you speak of has been on newsstand issues of MacAddict since the beginning...and MacAddict is not an isolated case.
-droo
Digital Droo - Krazy-Arse 'Lektronik Muzik for Fast-Driving
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#77 2003-02-11 11:06 pm
Re: NO SLEEVE FOR YOU!
Rik, you gotta help me understand this. Look, if everyone doesn't get a sleeve, cool. If everyone GETS a sleeve, cooler. If subscribers get squat while non-subscribers get TWO FREAKIN' Labels than that's just mental. No wonder MA is bleeding cash. Why don't you just get rid of the large cardboard sheet thingy and SAVE THOSE PENNIES instead of taking away loyal subscribers sleeves, eh?
Btw, I bought the thing...as evidence.
W. Raider (highly confused at this point)
Not fully reading my post earns you even fewer points.
"I bought the thing...as evidence."
Bought, as in purchased, as in paid for...that's not too difficult is it now?
Also, yes the newstand issue's Cardboard Thingy? is most certainly not an isolated case with MacAddict. However, as I did pay $7.99 + Tax for the MA issue to have as reference and evidence I think I'd certainly pay even $1.00 more per issue if that covered a freakin' sleeve's overhead.
Someone still has yet to point out the logic of the SECOND cut-along-the-dotted-lines jewel-case label that non-subscribers get. By including that MacAddict is encouraging users to use it instead and do what with the sleeve? Toss it in the garbage thereby throwing out those precious 6cents that they claim they need to cut back on for subscribers.
It makes no sense!
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#78 2003-02-12 12:15 am
- Digital Droo
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Re: NO SLEEVE FOR YOU!
Not fully reading my post earns you even fewer points.
"I bought the thing...as evidence."
Bought, as in purchased, as in paid for...that's not too difficult is it now?
Sorry, W. Raider. I really didn't mean to offend you. I was contemplating whether or not to post that part, not knowing how you might take it, so I added the winky, just in case. Guess I shouldn't have included that at all.
-droo
Digital Droo - Krazy-Arse 'Lektronik Muzik for Fast-Driving
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#79 2003-02-12 12:22 am
Re: NO SLEEVE FOR YOU!
Here are some observations I noted comparing the susbscriber's issue with the Newsstand issue.
01) Newsstand issues get a CD Sleeve. Nothing new there.
02) Newstand issues get a larger than the magazine overview sheet printed on heavy cardstock.
03) Newsstand issues covers are printed on MUCH heaver cardstock than the subscriber's issues thin paper covers.
04) Newsstand issues have the CD Sleeve attached to the large cardboard overview sheet with what I've always lovingly called "snot-tape".
05) Newstand issues large cardstock overview sheet has a cut-along-the-dotted-lines SECOND CD label that the users is to cut out and place in a cd jewel-case. It includes both front and back labels.
I wonder how much of the newstands cover price would vanish if a few of those things were equal with the seemingly paultry atributes of the subscribers issues.
Having never seen, let alone held, a newsstand issue since Issue #01 I had no idea how good newsstand purchasers have it. It's hardly worth the $7.99 price tag but certainly there can be a trade-off somewhere. At the very least print both issues covers on the same thin paper to save hassle and costs.
Oh, and the plastic the bag is made out of is thicker too!
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#80 2003-02-12 12:25 am
Re: NO SLEEVE FOR YOU!
Not fully reading my post earns you even fewer points.
"I bought the thing...as evidence."
Bought, as in purchased, as in paid for...that's not too difficult is it now?Sorry, W. Raider. I really didn't mean to offend you. I was contemplating whether or not to post that part, not knowing how you might take it, so I added the winky, just in case. Guess I shouldn't have included that at all.
-droo
That's cool
I just wanted to make sure no one else misread my initial post (even if you had or had not).
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#81 2003-02-12 9:07 am
- human
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- Registered: 2002-05-09
- Posts: 204
Re: NO SLEEVE FOR YOU!
I have no problem with different packaging for the newsstand copies. There are good reasons for packaging it differently. It's a different product for a different market. The newsstand version has to stand out visually from the others around it on the rack. I think this may also have been part of the idea behind the garish neon color graphics of the early "classic" issues. The cardboard also helps the magazine feel more substantial and give the buyer a sense of getting their money's worth, especially since they can't browse the articles before they buy. Think of it as a "deluxe edition", for which one pays a premium price, kind of like buying a book in a hardback edition, instead of the mass-market paperback version.
The subscription version has to meet a whole different set of challenges, namely postal regulations, which are based on weight and dimensions. Deviating from those regulations earns a less favorable postage rate from the USPS. I'm sure the newsstand version looks great on the rack, it would doubtless be prohibitively expensive to mail. But there is also the consideration of packaging the magazine and disc to WITHSTAND THE RIGORS OF SHIPPING! And that's where the logic of doing away with the CD sleeve breaks down. Besides looking nice, the sleeve protects the disc, helping ensure that it reaches the end user in a USABLE CONDITION!
As I stated in an earlier post, one replacement disc costs the publisher roughly the same as 20 sleeves, so if the number of replacement requests increases a mere five percentage points above its previous level, the cost savings of doing away with the sleeve is nil. Anything above that, and they're better off sleeving the discs.
To that end, I intend to request a replacement disc for each sleeveless one I receive until the sleeves return or my subscription runs out, whichever comes first.
The secret to flying is to throw yourself at the ground--and miss! --Douglas Adams
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#82 2003-02-12 6:20 pm
Re: NO SLEEVE FOR YOU!
As I stated in an earlier post, one replacement disc costs the publisher roughly the same as 20 sleeves, so if the number of replacement requests increases a mere five percentage points above its previous level, the cost savings of doing away with the sleeve is nil. Anything above that, and they're better off sleeving the discs.
To that end, I intend to request a replacement disc for each sleeveless one I receive until the sleeves return or my subscription runs out, whichever comes first.
Exactly. I plan on doing this as well and encourage others who feel likewise to do the same.
Human, you should type a small email with your financial observations regarding the loss of savings incurred with each replacement CD mailed out (don't forget to metion the additional shipping costs) and email it to MacAddict (you may have already done so) since Rik has stated that he will send them en masse to the brass at the top of the food chain. Although he has failed to say when he will send it.
Two things about the differences between the newsstand version and the subscription version make litle sense to me:
01) Sleeveless. More CD's will get damaged, hence more replacement requests.
02) Thinner bag could result in more tears and with a loose naked CD in there that could mean more replacement requests.
Simply bringing back the sleeve and snot-taping it to the back of the mag would solve virtually all problems, and no thicker bag required.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#83 2003-02-12 6:58 pm
- Rik
- Unemployed Guy
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- From: San Francisco CA USA
- Registered: 2001-08-06
- Posts: 517
Re: NO SLEEVE FOR YOU!
I know I said I wouldn't comment on the ongoing anymore -- and I won't -- but I thought some of you who are interested in protecting your Discs might also be interested in the following:
http://www.sleevetown.com/tyvek-cd-sleeves.shtml
Eleven bucks for over four years of Disc protection. Not bad, IMHO.
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#84 2003-02-13 12:57 am
- ckm
- f/k/a captkevman

- From: over here!
- Registered: 2001-03-13
- Posts: 6884
Re: NO SLEEVE FOR YOU!
01) The Newstand comes with the infamous 6cent Sleeve
02) The Newstand comes with a large cardboard sheet and AN ADDITOINAL JEWEL CASE LABEL CUT OUT
03) That large cardboard sheet is NOT included with the subscription varients. WTF is going on?
I have been a subscriber since '97 or '98, and I was unaware of this, as well.
I can certainly understand the premiums included in the newsstand edition, though: after all, they're paying $8 an issue, so that adds value to the magazine for newsstand buyers.
I am confused by the choice of including both a sleeve and a jewelcase insert in the same issue, though. Actually, I'm not so confused as to why both are included with the newsstand edition so much as I am confused as to why the jewelcase insert is not offered as a replacement for the now-absent CD sleeve.
Of course, having not seen the quality of the jewelcase insert stock, I'm sort of commenting blindly.
Would it be possible to replace the CD sleeve with the jewelcase label insert?
If not, what is the likelihood of making either the CD sleeve or jewelcase insert available as a downloadable PDF that readers can print themselves and assemble at home to keep their MacAddict CDs safe and/or presentable? (BTW...I'm going to post another topic expanding on this thought, since I have a bunch of other magazine-related distribution questions not necessarily related to this thread).
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#85 2003-02-13 1:17 am
Re: NO SLEEVE FOR YOU!
If MA forgoes the sleeve and lets us DL and print a sleeve then that at least would be someting. But yes including a cutout AND a sleeve is lunacy I think. If a user is to use the cutout label instead then what's to become of the sleeve? If tossed in the trash or just simply unused that's evironmentaly AND finacially iresponsible. And in times where magazine revenues are "way down" that hardly seems prudent.
The goals of the publisher should be along the lines of:
01) Providing great content
02) Reducing costs
03) Increaseing revenue.
Great content is the job of the staff for the most part. We all know that's lacking as of late. Reducing costs seems simple when the excesses of the newstand varient is considered. There are several things from the insert to the higher qualty paper and plastic that could be reduced to subscriber levels to save money.
Straightening out the weirdness between renewal and first-time fees would be a good thing as well.
One idea I'd like to get feedback on is this: What if the newstand editions were reduced in price by $1 while subscribers editions (with a sleeve of course) were raised by $1. Or at least something along those lines. I've reiterated this several times but there has never been a price hike in MacAddict's lifetime. I'm sure that a small increase in price and including a sleeve for subscribers would not prohibit the Earth from rotating. It would hardly be noticed, in fact.
If we're this upset by the sleeve, renewal price weirdness and quality of variants it shows that the MacAddict faithful are willing to stick it out with the magazine as long as we get a fair shake. If times are harder than previous ones, and revenue is down we're willing to help out. I know I am.
I and others have said that we'd be willing to pay a little bit more for a sleeve. How difficult is that? Those are subscibers talking folks, you know the guys and gals who pay MORE to renew than others do for a FIRST-TIME subscription. Why does it cose more to renew compared to a first time subscriber...where do those $6 or so dollars go since we know they aren't enough to pay for a 6cent cd sleeve?
What are those extra dollars used for I wonder? Why the difference? And why doesn't that cover the cost of a lousy 6 cent CD sleeve? This whole deal is starting to smell worse and worse.
I'd love to know the difference in prices it costs to make and ship a newstand issue compared to making and shipping a subscription issue.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#86 2003-02-13 1:18 am
- Digital Droo
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Re: NO SLEEVE FOR YOU!
CaptKevMan wrote:
If not, what is the likelihood of making either the CD sleeve or jewelcase insert available as a downloadable PDF that readers can print themselves and assemble at home to keep their MacAddict CDs safe and/or presentable?
I think that's an interesting idea, personally.
-droo
Digital Droo - Krazy-Arse 'Lektronik Muzik for Fast-Driving
www.digitaldroo.com
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#87 2003-02-13 1:24 am
Re: NO SLEEVE FOR YOU!
For the record, and given a choice, if there is to be a downloadable version I'd MUCH prefer a CD Sleeve as it would be the most simple and consistant method. I have my complete MA CD collection in a beautiful lexan clear case I built for them a few years ago and for me personally no longer having sleeves on them makes it feel incomplete or like somethings wrong.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#88 2003-02-13 8:57 am
- danwolf
- Member
- From: about 3 feet away
- Registered: 2002-01-16
- Posts: 273
Re: NO SLEEVE FOR YOU!
Judging from the ammount of posts W. Raider has put in on this topic I have to question his sanity. We are talking about a cardboard sleeve that costs a few pennies. I get CD's in envelopes, card board sleeves and jewel cases. Some CD's are important and some aren't. I move the bad CD's out of the sleeves and cases and put the good ones inside.
Now, sending a CD with a magazine and no sleeve is risky for MA because the CD might slide around, get scratched and not work. I have never had to call MA but I have been told if you receive a defective CD they will send you another. If they get more complaints and have to send out too many replacement CD's I'm sure they will reconsider the savings of not using a sleeve. (I believe the saying goes, Pennywise. Pound Foolish).
Also the newstand price is $7 I believe while you only pay about $3 for the subcription. Plus you don't pay for the gas in your car to drive to the magazine store so for those $4 you save, you can buy yourself a sleeve.
Did you get the CD?
Does it work?
You have no complaint so shut the F U C K up!
"You have the right to free speech. As long as, you're not dumb enough to actually try it." -Know Your Rights -The Clash
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#89 2003-02-13 11:38 am
Re: NO SLEEVE FOR YOU!
Dear all,
I've been an aivd buyer of MacAddict over the past 3 years.... (sometimes a little on and off)... and every copy (except one) that I bought off the newstand came with the CD and sleeve.
Each copy I pay is approx SGD$18-$20 (in recent months) - that works out to be around US$11 per issue.
I just wanna say that I love the magazine, the way it's written and put together, I love The Disc... but as most of the guys here, I wish to suggest:
Instead of including the large card of paper that has all the software listed on it, as well as the cut-out for a normal CD jewel case, I think it would be much cheaper to just make the normal card sleeve and print the software listing on it.
Just my 2 cents....
Cheers,
Andre
(from Singapore)
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#90 2003-02-13 4:09 pm
- human
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- Registered: 2002-05-09
- Posts: 204
Re: NO SLEEVE FOR YOU!
Digital Droo wrote:
If not, what is the likelihood of making either the CD sleeve or jewelcase insert available as a downloadable PDF that readers can print themselves and assemble at home to keep their MacAddict CDs safe and/or presentable?
I think that's an interesting idea, personally.
-drooWhy make the reader go to all the trouble of downloading the insert. Just put the sucker on the disc!
The secret to flying is to throw yourself at the ground--and miss! --Douglas Adams
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#91 2003-02-13 4:14 pm
- Digital Droo
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- From: San Francisco, CA
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Re: NO SLEEVE FOR YOU!
Why make the reader go to all the trouble of downloading the insert. Just put the sucker on the disc!
If only it were that easy. The disc gets mastered and shipped for duplication before the sleeve is made. At least that's how it's been when I was working there.
-droo
Digital Droo - Krazy-Arse 'Lektronik Muzik for Fast-Driving
www.digitaldroo.com
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#92 2003-02-13 5:58 pm
- nikbot
- Head Honcho
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- Registered: 2002-04-09
- Posts: 82
Re: NO SLEEVE FOR YOU!
What controversy!
We've put up a PDF of February's sleeve - it's right here.
Rest assured, we'll keep providing downloadable disc sleeves until the muckety mucks upstairs change their minds (assuming that they will change their minds)
And Rik, you can deliver my share of those downy minionettes over to the Oakland Bureau if you don't mind 
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#93 2003-02-13 6:04 pm
- Digital Droo
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Re: NO SLEEVE FOR YOU!
Rest assured, we'll keep providing downloadable disc sleeves until the muckety mucks upstairs change their minds (assuming that they will change their minds)
Well, hot dawg!!
-droo
Digital Droo - Krazy-Arse 'Lektronik Muzik for Fast-Driving
www.digitaldroo.com
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#94 2003-02-13 6:49 pm
Re: NO SLEEVE FOR YOU!
[edit to fix grammar this P]
I have to agree with many of the other posters here. My CD did come scratched. I have not tested it yet, but if I notice any skipping at all I will be submitting for a replacement.
Also, Rik I can honestly say your responses to these valid customer complaints to be appalling if not at least weak!
Further, altho the posting of the CD sleeve as a PDF does help, it is not enough. I feel MacAddict has performed a major disservice to its readers and frankly a contractual violation of my subscription. By contractual violation I am stating simply that when I renewed my last subscription it was with the IMPLIED understanding that I would be receiving the same magazine I have enjoyed since early the 1st year, the CD, AND THE SLEEVE FOR THE CD to protect AND STORE IT. By not shipping the sleeve along with the CD I feel, like others, that I have been cheated much like a person buying a truck finds out that when they leave from the lot that it doesn't come with a rear bumper!!!
(No this hasn't happened to me, but I always thought it kinda silly that they didn't used to come with at least a STANDARD BASIC one!)
You can count me in the category of subscribers that will not renew without a sleeve of some form (physical not PDF or downloadable). If I have to print what I payed you to print for me, then why am I paying you?
Sincerely,
a subscriber (not that it appears to mean much, given this development)
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#95 2003-02-13 6:55 pm
- jgreene777
- Member

- From: Bentonville, AR, USA
- Registered: 2000-07-04
- Posts: 246
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Re: NO SLEEVE FOR YOU!
My disc crashed. Scuff marks on the disc. Not good. Can't communicate effectively.... anymore.... because the disc skipped.... made noise in the drive and the app crashed... had to dig thru folders and wait for the Finder to load them..... took a long time to load some folders. I'm guessing because of the scratches.
Go to your sleeve vendor and demand a lower price. Wal-Mart does it to all their vendors and they are now the largest retailer in the world... couldn't hurt! Seriously though, try looking at some sort of plastic film wrap. You could run the discs thru a low-heat shrink tunnel and the plastic sleeve would keep the magazine back from scratching up the Disc. Perhaps the place that actually prints the magazine could help you with some sort of coating on the back cover that would help protect the Disc. I can't believe that your vendors aren't stretching to help you out more. Complain to all of them and threaten major changes. Make sure to shoot plenty of rumors at them about losing your account if some issues aren't worked out. I'm in the packaging biz, and we are constantly having to re-evaluate business to see what we can do to save our customers money while improving quality.
I don't think you should raise the cost to the subscriber. Remember how pissed off everyone got when they started charging for iTools... err.. I mean .Mac? That little mistake is STILL costing them.
My $.02... I want the remaining $.04 from my sleeve back!
Rapid Prototypes - Emergency Packaging Services: Design, Prototype, Render, CAD/CAM, Layout Center Delivery and Setup. Bentonville, Arkansas - http://www.rapid-prototypes.com - 479.273.FAST(3278)
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#96 2003-02-13 10:48 pm
Re: NO SLEEVE FOR YOU!
Finally some results. It's a start, but still leaves several questions and problems unaddressed. Namely, what else can the subscribers who wish to recieve a sleeve do to help encourage it's return? Then there's that little matter of the higher fee for renewals when compared to the fee for first-time subscribers that is still unexplained.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#97 2003-02-13 11:20 pm
Re: NO SLEEVE FOR YOU!
I don't think you should raise the cost to the subscriber. Remember how pissed off everyone got when they started charging for iTools... err.. I mean .Mac? That little mistake is STILL costing them.
That's only partially true. It seems that while people are opposed to the price of .mac they seem to be only opposed to such a high price for it. It seems a lower price would make many happy.
Their statement about it being "free for life" has never been proven as far as I'm aware.
http://www.petitiononline.com/iTol/petition.html
Using this petition as an example it seems that an unfair hike in price to cover the sleeve due to economic stress combined with a depressed magazine market (and desperate need for content so sayeth Rik in another post) would be frowned upon by subscribers and newsstand buyers alike. However, it seems that a fair increase in price to cover the sleeve at least would be welcomed by most, and as I've said before, largely unnoticed/ignored by others.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#98 2003-02-15 4:38 am
Re: NO SLEEVE FOR YOU!
I'd just like to mention a thought I just had. We subscribers are pre-paying for issues, we're buying the magazine sight-unseen. If that's not loyalty I dunno what is. We don't have -nor necessarily want- the luxury of looking at an issue either freed from the bag or at least it's cover through the bag before we pay for it as newsstand purchasers do.
I've subscribed and paid for issues sight-unseen since issue #02 and don't feel that that kind of loyalty should be rewarded with the loss of the sleeve and different pricing schemes for renewal versus a first-time subscription. I'm willing to overlook the perks newstand purchasers and first-time subscribers recieve from lower prices to a bonus CD.
Geepers, loyal sight-unseen purchasers, ie..subscribers don't even get bonus special edition issues or rags that appear on the newstand.
Some other mags include them in their subscription deals like "Tips and Tricks" does with their Codebook special edition.
It just struck me that MacAddict seems to direct their least care and concern towards their subscribers. Which is like...a bummer.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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#99 2003-02-17 2:41 pm
- Oooooh!
- Member
- Registered: 2001-11-13
- Posts: 125
Re: NO SLEEVE FOR YOU!
I'm insulted by the PDF!
It does not protect the Disk during shipping!
It does not fix my scratched CD.
Who ever created the PDF did a poor job!
It is not what I expected.
My Uncle picked up two soccerball sized roses for my Aunt every Friday for twenty two years. Not to mention every birthday, anniversary, Valentines's Day and Christmas when he would purchase a dozen in addition to the two for Friday. The owner kidded that he had expanded his shop off my Uncle's business alone.
When my Uncl died, my Aunt ordered two baskeball size roses for his funeral which was to be held on a Friday.
The florist is two blocks from the funeral home. They ensured my Aunt that the flowers would be there for the funeral. They never arrived, the driver got "lost" and there was no one else to deliver the flowers. Instead of contacting the funeral home and having one of us run and get the roses, they decided instead to "make it up to her at a later time, after all it was just two roses". My Aunt was crushed.
The next day the florist sent a dozen roses to my Aunt. She refused shippment and the shop owner still doesn't understand why she and her family have never returned.
The message here, don't mess with what a loyal customer expects form a business. No matter how insignifcant it may be to the business, it may mean alot to a loyal customer.
Bubba, does this hunting vest make my hips look fat?
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#100 2003-02-17 2:51 pm
Re: NO SLEEVE FOR YOU!
I'm insulted by the PDF!
It does not protect the Disk during shipping!
It does not fix my scratched CD.
Who ever created the PDF did a poor job!
It is not what I expected.
I couldn't of said it better. Not to mention there's no pdf for March.
About those flowers. Beautiful. A lesson for MA and Future Networks to be sure.
W. Raider
Rocko said it best, "I so happy!" Oh and never say no to a sailor.
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