Quantcast

Forums | MacLife

You are not logged in.

  • Index
  •  » Unplugged
  •  » Apple won't repair my iPod and I'm pissed

#26 2005-01-02 6:17 pm

Zander
For Lease
From: Russia with love
Registered: 2004-04-01
Posts: 5375
Website

Re: Apple won't repair my iPod and I'm pissed

That too.


Abortions for some, miniature American flags for others.
Don't Steal - The government hates competition

Offline

 

#27 2005-01-02 9:11 pm

sparkn
Conspirator
From: South of Canada
Registered: 2000-03-01
Posts: 3058

Re: Apple won't repair my iPod and I'm pissed

$140 includes labor.
Coming soon, and previous generation prices look very promising for the do-it-yourselfer.

Sucks, but you can get it repaired.  Just don't throw it away.  That would be a total waste.  Keep trying Apple, just know that there are options.

For $39, I'm considering getting the Gen I screen just to have it around.

As a note, heat can also cause this problem.  LCDs are also sunlight magnets.  If you ever see your screen go black, get it out of the heat immediately.  You run the real risk of breakage.  I don't know what caused your problem, but I'm sure guessing that you weren't around when it occurred.  Anyone been awefully nice and supportive lately?

Offline

 

#28 2005-01-04 2:32 pm

Blandford Fly
Member
From: Malformed People Factory
Registered: 2003-04-04
Posts: 2142

Re: Apple won't repair my iPod and I'm pissed

I've seen something like this when we used to smack up hand held games with LCDs.   I've never seen it on an iPod - on my iPod, and I've smacked this up a couple of times.   I do take care of it (which is why it's still running after 2 years or more), and it's less scratched than a friend's 6 month old iPod.

I go with the rest here.   Be nice.   Find out why they are not going to repair it - it'll help you understand how it happened and whather you did do something wrong.   You could claim on your insurance, if you have it (??).


MacBook 2Ghz, 4GB RAM, OS X 10.6.1
12" G4 1Ghz PowerBook, 768mb RAM, OS X 10.4.11

Offline

 

#29 2005-01-08 4:09 pm

otokichi
Member
From: Wahiawa, HI
Registered: 2005-01-08
Posts: 21

Re: Apple won't repair my iPod and I'm pissed

If all you need is to have somebody repair your iPod's cracked display, try http://www.pdasmart.com/, should the final word be "No way, Jose!"
1G iPod: $85
2G iPod: $100
3G iPod: $140
There's no listing at the site for 4G iPods when I looked in a while ago.
This has me wondering about an "iPod for parts" eBay listing that featured a 3G iPod with a cracked LCD display. ("It's not a necessity. You don't need a dockable iPod, the 2G unit works just fine. So what if only iPods with docks use current/cool/interesting stuff." So says the practical PC side, while the  Mac side casts looks of longing.)   smile

Offline

 

#30 2005-01-09 8:34 pm

Orion
Bovi-sapiens
From: America's Dairyland
Registered: 2000-09-12
Posts: 2958

Re: Apple won't repair my iPod and I'm pissed

The screen on my cell phone did the same thing on Monday...although it took a 4x4 pickup to get it to break.  I was unloading christmas trees for our annual bonfire and it must have come unhooked from my belt.  Of course when we pulled in the yard with the next load, my friend happened to run it over.  This is about an acre yard, and we pulled up in a different spot from the last time.  What are the odds that he could hit the phone dead on with both passenger tires in that big of an area?   confused  The best part was, aside from the screen, the phone worked perfectly and looked almost untouched.

Oh, well, I got a new camera phone now, so I guess I can't complain. Except for the fact that I was too stupid to get the insurance on my phone in the first place! cry


Farming is easy when your plow is a pencil and you are a thousand miles from the cornfield.  -Dwight D. Eisenhower

Don't curse the farmer with your mouth full.

Offline

 

#31 2005-01-11 11:03 pm

jetson
Member
From: San Antonio, Texas, USA
Registered: 2001-10-26
Posts: 790
Website

Re: Apple won't repair my iPod and I'm pissed

Maybe Apple should take some of it's 6 billion dollar surplus and repair the guy's iPod - after all - he already gave them $400 for it...

And don't give me any crap about "if they do it for him, they'll have to do it for everyone"  that's b.s. because most people want to use their iPod, not break it and send it in for repairs...

I got a new power supply when I was 1 month past warranty on my 867 by being polite and firm.  After all - they need satisfied, happy customers!

geez...


"We are all atheists, some of us just take it one god further" Richard Dawkins

Offline

 

#32 2005-01-11 11:20 pm

MrEddy
Member
From: OceanSide
Registered: 2001-03-23
Posts: 799

Re: Apple won't repair my iPod and I'm pissed

Hooking you up when you just passed your waranty is one thing. Repairing an Ipod the owner obviously damaged is another.
If you bought a new Ford Taurus and then backed into a telephone pole with it, would you expect ford to fix it for free? Hell no they would laugh you off the lot. YOU broke it, thats not their problem. Fixing it would only encourage smurfs like this guy to keep expecting to have their own stupidity covered by waranty.


Former slave to the windows world.

Offline

 

#33 2005-01-12 6:20 am

jetson
Member
From: San Antonio, Texas, USA
Registered: 2001-10-26
Posts: 790
Website

Re: Apple won't repair my iPod and I'm pissed

What I'm saying is, it's not really clear that the owner damaged it.  If it's not clear to the owner, then it shouldn't be "obvious" to Apple - on a case by case basis of course - some will be more obvious than others.

If Apple repaired every single broken iPod tomorrow, it wouldn't hurt them financially...


"We are all atheists, some of us just take it one god further" Richard Dawkins

Offline

 

#34 2005-01-12 7:03 am

knobtwirler
Anthropocentric Temporal Chauvinist
From: NYC
Registered: 2003-07-28
Posts: 3241

Re: Apple won't repair my iPod and I'm pissed

I know somebody that had his ipod in the supplied case and put it in his pocket. When he took it out later the screen was cracked. Although no doubt these things happen with force, they are also sometimes just accidents and what could be described as normal use. If you told apple that you jump around really fast like a maniac with your ipod because of the retarded silhouette commercials they had, would they have a problem with that?


If you look around the table and can't tell who the sucker is, it's you.

Offline

 

#35 2005-01-12 11:36 am

MrEddy
Member
From: OceanSide
Registered: 2001-03-23
Posts: 799

Re: Apple won't repair my iPod and I'm pissed

Pockets can be a dangerous place for the Ipod if you are wearing tight clothing. It can put alot of pressure on the ipod when you sit down. The Ipod is large enough that you can put significant pressure on it and it won't feel like it is pressing into your leg enough to be noticed. My ipod spends almost all of its time in my pocket but I tend to wear clothing with large pockets that don't fit extremely tight.
I just find it unlikely that he can't figure out how the screen broke. I've dropped my ipod on concrete more than once, i've hit the brakes and/or turned a corner to fast and had my Ipod fly around my car multiple times. And my ipod has nothing more than a few scratches on it.
So I think he may have had more luck getting the screen fixed by apple if he had actually known how the screen broke. Saying that you don't know how something like that could have happended sounds like an obvious lie to me. So i'm sure apple thinks the same way.
Sure apple could fix people's ipods that they aren't technically required to fix. But, no smart company is going to do that. Apple's goal is to make money and its that simple. Every Ipod they repair takes away their profit margin.


Former slave to the windows world.

Offline

 

#36 2005-01-13 2:56 am

Switcher
Member
From: Beantown
Registered: 2004-02-18
Posts: 1202

Re: Apple won't repair my iPod and I'm pissed

Note: there is no ink in LCD screens.

It is Liquid Crystal Display so the Liquid Crystals are ink sort of
confused

ok what might have happened is that If yo ulive somwhere wher is cold and just before you left the house going in to car or somthing like that you were charging tha Ipod It gets warm. If you carried it and walked out in the cold the glass due to the temperature difference cracked slightly. You cant see this at first it is only when the liquid leaks out of it you get the black marks. Slight hit is enough to move the shards appart you notice it could have been days between these two so you never will know really.  shrug


evolution of superstition
4  dear Easter bunny
10 dear Santa
20 dear God

Offline

 

#37 2005-01-13 3:11 am

Switcher
Member
From: Beantown
Registered: 2004-02-18
Posts: 1202

Re: Apple won't repair my iPod and I'm pissed

If you (very lightly) touch the LCD of your iMac or other monitor (not iPod or phone, there's glass covering it) you'll see little ripples or the "ink". (if you don't press for long or hold it down it should be harmless).

wooo
you guys never did that ??
it was lik 5 seconds after I saw flat panel in my life I went like uhhhhh this is fun
the old ones lcd based were better at this all goei and blurry you could swirl along in pattern of magical colors  eek  lol


evolution of superstition
4  dear Easter bunny
10 dear Santa
20 dear God

Offline

 

#38 2005-03-03 1:22 pm

respo99999
Member
Registered: 2005-03-03
Posts: 1

Re: Apple won't repair my iPod and I'm pissed

I just had the identical experience, except I had the privilege of having to go into the Apple Store, register behind about 20 other people to talk to the 'genius desk', wait around for 45 minutes, only to be told that I was somehow responsible for the damage (and I DO have a skin AND a case) and for the privilege of spending $249 to fix it, they would gladly oblige.   This is a U2 iPod, which is still currently usable, although there is, I suppose, no guarantee that this 'leakage' won't spread across the entire screen.  I have had other people tell me that they have dropped them, smashed them while skiing, and various other types of abuse, and nothing like this has happened to theirs.

The worst customer service I've ever experienced.

Offline

 

#39 2005-03-03 3:38 pm

Beowulf
Member
From: NYC and Baltimore
Registered: 2004-07-27
Posts: 1247
Website

Re: Apple won't repair my iPod and I'm pissed

Zander wrote:


Yes, about this "ink." Would you care to discribe it please?

I don't know the exact mechanism, but I knew exactly what he was talking about right away.  When an LCD breaks, some contact or other is made or not made and the pattern spreading out from the break looks exactly like ink bleeding out from it under glass. 

It's not ink, but it looks so precisely like spreading ink that it's not surprising that that's how he's describing it.

I had a cell phone a while back and inadvertantly cracked the screen in two.  I had to have the screen replaced, which I got done at a mall kiosk for about $20 and ten minutes.   It's too bad that iPods aren't so simple.

Oooh yeah I remember now. My old phone did that too... after I threw it at a brick wall. Also when you press down and rub the lcd on a cheap calculator it does that also.

I was thinking that there was an actual liquid coming out of the iPod.

The only way to get that "inky" look would be if the lcd was pushed in or hit very hard. So yeah, I understand why Apple thinks it is was "tampered" with.

When my brother got rid of his GBA (Two times) I bought it for five dollars to smash the LCD. IT's awesome.

Offline

 

#40 2005-03-04 1:44 am

TheConfuzed1
Faking Sanity
Registered: 2000-04-19
Posts: 20194

Re: Apple won't repair my iPod and I'm pissed

Did you buy your iPod with a credit card?  If so, call them up.  The good ones will replace a broken or defective product if the manufacturer will not.


The storm starts when the drops start dropping.  When the drops stop dropping, the storm starts stopping.

Last Fm

Offline

 

#41 2005-03-04 1:46 am

TheConfuzed1
Faking Sanity
Registered: 2000-04-19
Posts: 20194

Re: Apple won't repair my iPod and I'm pissed

Zander wrote:

Note: there is no ink in LCD screens.

Yes, about this "ink." Would you care to discribe it please?

Maybe it's Apple juice.  big_smile


The storm starts when the drops start dropping.  When the drops stop dropping, the storm starts stopping.

Last Fm

Offline

 

#42 2005-03-05 3:57 am

wally4000
Member
From: Australia
Registered: 2003-08-26
Posts: 425
Website

Re: Apple won't repair my iPod and I'm pissed

LOL..

You should tell them about this thread too..

They might do somthing.


The ultimate Dos, Mac, Win inovation providing you classic Extreme Games!
http://www.extremegaming.tk

Offline

 

#43 2005-03-05 5:14 pm

Jon
Using Forum Default
From: Canada
Registered: 2004-08-07
Posts: 1968

Re: Apple won't repair my iPod and I'm pissed


http://img368.imageshack.us/img368/6608/gaysig9yj.jpg

Offline

 

#44 2005-03-05 11:41 pm

JackSkellington
Member
From: Gotham City
Registered: 2002-07-05
Posts: 641

Re: Apple won't repair my iPod and I'm pissed

I sympathize but I can't see how that could happen unless something happened to the iPod. The plastic over the screen is pretty thick and would prevent most accidents to the LCD.

Try being as nice as possible, try a few Apple stores if possible. If all else fails E-Bay....


Who knows what evil lurks in the hearts of men? The Shadow Knows!

Offline

 

#45 2005-03-06 2:27 am

TheConfuzed1
Faking Sanity
Registered: 2000-04-19
Posts: 20194

Re: Apple won't repair my iPod and I'm pissed

Another option is that you can mail it to someone, with insurance, and then commit insurance fraud, claiming that it was damaged in shipping.  Not that I would know anything about that...  wink


The storm starts when the drops start dropping.  When the drops stop dropping, the storm starts stopping.

Last Fm

Offline

 

#46 2005-03-11 4:49 am

knobtwirler
Anthropocentric Temporal Chauvinist
From: NYC
Registered: 2003-07-28
Posts: 3241

Re: Apple won't repair my iPod and I'm pissed

I now own 2 iPods, and both of them are broken. My 3rd Gen 30Gb died a year and a half into its life and I may try this iPod mechanic or something. My 4 month old 60 Gb ipod now has a frigged HD that was acting dodgy since I got it. Now it won't fit more than 2.5 Gb of music on it b/c of bad blocks. I just sent to Apple under warranty. So far, I have gone from loving iPods to thinking it's not a good idea to buy one since they are so fragile. sad


If you look around the table and can't tell who the sucker is, it's you.

Offline

 

#47 2005-03-11 7:09 am

MrJ in OZ
Come and get one in the yarbles.
From: paradise
Registered: 2005-02-04
Posts: 3458

Re: Apple won't repair my iPod and I'm pissed

Even though he may have broken it himself Apple should happily replace it because
1) Customer is ALWAYS right.
2) Apple and any other company should put out durable items that have been quality tested
That way reduction on wasted NRG to make it and landfill pollution is reduced.
3) Apple should respect a good quality ethic that its customers rely on.

http://www.svtc.org/cleancc/pubs/technotrash.htm
(check out PDF)

I don


*Fallacy at its zenith kids.* "Who is this "we" you keep talking about? What price have "you" paid for this war? Blah, Blah. Its hardly a "we" proposition."

Offline

 

#48 2005-03-11 10:57 pm

MrJ in OZ
Come and get one in the yarbles.
From: paradise
Registered: 2005-02-04
Posts: 3458

Re: Apple won't repair my iPod and I'm pissed

Good luck anyway. I think you should give the sjobs email a try is all else fails.


*Fallacy at its zenith kids.* "Who is this "we" you keep talking about? What price have "you" paid for this war? Blah, Blah. Its hardly a "we" proposition."

Offline

 

#49 2005-03-12 6:48 am

Jon
Using Forum Default
From: Canada
Registered: 2004-08-07
Posts: 1968

Re: Apple won't repair my iPod and I'm pissed

Or send him this thread.


http://img368.imageshack.us/img368/6608/gaysig9yj.jpg

Offline

 

#50 2005-03-14 2:08 pm

Spoofi
Banned
Registered: 2003-01-28
Posts: 332

Re: Apple won't repair my iPod and I'm pissed

Can you send in a picture of your defunct iPod to this thread?

LCD damage can *not* be blamed on the consumer if there is no point of impact established on the product. If your LCD is leaking and the glass separating the LCD form the exterior of your iFraud is intact, then this was definitely poor quality & workmanship on Apple's part (surprise). 
It seems unlikely to alot of people, considering the price tag of Apple products, but Apple's products are generally of inferior quality to those of competitors who also use Chinese & Bangladeshi child labour sweatshops to manufacture their products.


"One day I will drop out from Insurance Salesman school and become Senior Engineer Chief Scientist at Apple Computer, just like the Gurus that work there now!" hubba

Offline

 

Board footer

Powered by PunBB 1.2.6
© Copyright 2002–2005 Rickard Andersson