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#1 2005-04-19 10:42 am
- Cyberpawz
- Member
- Registered: 2001-11-14
- Posts: 10172
10.3.9 Crashing MS Office 2004 (annoying)
Ever since I've updated to 10.3.9 MS office (all applications) are crashing. This is more of an annoying thing than a problematic one. I use Entourage for work E-mail... now every time I try to run it, it crashes.
Anyone else have this issue?
To me it sounds like a clean install is needed, but I really, really don't want to have to do that personally unless I have no other choice.
Governing sense, mind and intellect, intent of liberation, free from desire, fear and anger, the sage is forever free.
Bhagavad Gita (c.B.C. 400)
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#2 2005-04-19 1:41 pm
- joemikeb
- Member

- From: North Texas
- Registered: 2000-04-22
- Posts: 1424
Re: 10.3.9 Crashing MS Office 2004 (annoying)
To me it sounds like a clean install is needed, but I really, really don't want to have to do that personally unless I have no other choice
Clean install of what? OS X or MS Office. I have reinstalled MS Office several times to fix one glitch or another. But that is to be expected. After all it is a Microsoft product.
G4 dual 1.25 Ghz MDD 1.5 GB, OS X 10.4.5
G4/733 Quicksilver 1.3 GB, OS X 10.4.5
iBook G4/1.25, 1 GB, OS X 10.4.5
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#3 2005-04-19 2:03 pm
- Cyberpawz
- Member
- Registered: 2001-11-14
- Posts: 10172
Re: 10.3.9 Crashing MS Office 2004 (annoying)
joemikeb wrote:
To me it sounds like a clean install is needed, but I really, really don't want to have to do that personally unless I have no other choice
Clean install of what? OS X or MS Office. I have reinstalled MS Office several times to fix one glitch or another. But that is to be expected. After all it is a Microsoft product.
Would it matter, what is why I asked.
Governing sense, mind and intellect, intent of liberation, free from desire, fear and anger, the sage is forever free.
Bhagavad Gita (c.B.C. 400)
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#4 2005-04-20 4:33 pm
- joemikeb
- Member

- From: North Texas
- Registered: 2000-04-22
- Posts: 1424
Re: 10.3.9 Crashing MS Office 2004 (annoying)
Would it matter, what is why I asked
Reinstalling MS Office would take a small portion of the time required to reinstall OS X and chances are even if you reinstalled OS X you would still have to reinstall MS Office. I have had the best results using the Office uninstaller to completely remove Office first, then reinstalling it, and finally running the Office service pack updates (I started keeping them on a CD-RW so I didn't have to re-download every time). That always got Office back up and running.
For what it is worth, I have only reinstalled OS X once since I started using the public beta and that was when the boot drive on my wife's G4/733 went belly up and had to be replaced. There has never been a reason to reinstall due to OS or other software issues, and all my systems are completely stable and fully functional. I cannot say the same for OS 9 or any version of Microsoft Windows.
G4 dual 1.25 Ghz MDD 1.5 GB, OS X 10.4.5
G4/733 Quicksilver 1.3 GB, OS X 10.4.5
iBook G4/1.25, 1 GB, OS X 10.4.5
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#5 2005-04-20 5:47 pm
- Cyberpawz
- Member
- Registered: 2001-11-14
- Posts: 10172
Re: 10.3.9 Crashing MS Office 2004 (annoying)
Well there seems to be one for me, I did a clean install of MS office, and it's still happening.
Governing sense, mind and intellect, intent of liberation, free from desire, fear and anger, the sage is forever free.
Bhagavad Gita (c.B.C. 400)
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#6 2005-05-05 4:12 pm
- rowo
- Member
- Registered: 2005-05-05
- Posts: 3
Re: 10.3.9 Crashing MS Office 2004 (annoying)
updated this morning, now excel does not shut down, entourage does not open (displays menu and that's it, same with powerpoint and word delivers a sheet one cannot type on. Is there any solution on the horizon for this mess?
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#7 2005-05-05 7:43 pm
- malbase
- Member
- Registered: 2005-02-11
- Posts: 18
Re: 10.3.9 Crashing MS Office 2004 (annoying)
10.3.9
I do not what browser you are using, so that may be the problem or not.
Before you do anything, go to Apple.com and download the new Java upgrade.
I had a similar problem with Safari and LiveUpDate which constantly crashed.
I do not try Entourage.
Symantec gave out instructions on correcting the problem. But the instructions were wrong.
So I asked Apple how to uninstall the product, 10.3.9.
Instead I was referred to a Java upgrade.
That corrected the problem with 10.3.9.
Now I going to another post.
Safari 2.0 does not work with Tiger.
Macfixit recommended renaming the old Safari 1.2.4 as Safari 124 and using that product instead. It worked. But I want to know why 2.0 is not working.
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#8 2005-05-08 3:31 pm
- rowo
- Member
- Registered: 2005-05-05
- Posts: 3
Re: 10.3.9 Crashing MS Office 2004 (annoying)
the inablity of 10.3.9 to open any MS-office 2004 program can be seen in the terminal. Trying to open one of the programs displays: ## Component Manager: attempting to find symbols in a component alias of type (regR/carP/x!bt). That is the last thing that happens, then the program is stalled with an eternally rotating cursor. Does anyone have an idea about how to fix this?
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#9 2005-05-08 3:45 pm
- mo' ron
- PS3 4 EVA

- From: NC, USA
- Registered: 2002-10-15
- Posts: 14251
Re: 10.3.9 Crashing MS Office 2004 (annoying)
Try killing all the prefs for MS Office.
What is the difference between Vista and OSX?
- Microsoft employees are excited about OSX.
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#10 2005-05-09 5:17 pm
- rowo
- Member
- Registered: 2005-05-05
- Posts: 3
Re: 10.3.9 Crashing MS Office 2004 (annoying)
now I did it. I reinstalled 10.3 from the original disk (not clean, but preserving all of my settings) and then gradually installed all of the updates offered by apples automatic update program. It needed some 3 passages, but now office 2004 works fine with 10.3.9. Also Safari and Quicktime 7 are working properly. One thing that came to my attention was that during the process of reinstalling the updates an icon of a roxio toast 6 document in the doc was changed (updated), so maybe that this program was causing the turmoil, but this is a rather very wild guess.
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