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I don't understand.  I thought Apple already had a support center in India.  I thought half of the support calls to Apple were handled in California, and the over flow was handled in India.  I hated getting someone in India... everytime I got someone in India, I would just hang up and dial again until I got someone in CA.  The support people in India are horrible.  I always get the feeling that they could careless about my problem and just want to move onto the next call.

Last edited by G5Addict (2006-03-09 6:08 pm)

G5Addict wrote:

I always get the feeling that they could careless about my problem and just want to move onto the next call.

Probably because they are.  Don't they get paid or some form of compensation on a call turn-over basis?

personified8 wrote:

Sorry, but how is the economy growing when we keep outsourcing all the jobs to other countries?

(Bolded added to quote for emphasis)

Because the economy can grow even with outsourcing.  And it is not "all" the jobs.

personified8 wrote:

I just think it's a bunch of BS.

I agree.  It is a bunch of BS for Apple to be outsourcing tech support to India.  If the quality of their service drops as a result, I will take the one and only recourse that I am entitled to, and that is I will stop paying for their service.

I do however believe that any company has a right to make a stupid decision and decrease the quality of service by outsourcing jobs.  For some companies whose business model is low-margin, commodity products, I can even understand the need to do it, and I believe it is their right to operate their company anyway they see fit to respond to what the market dictates.  But for a company who prides themselves on quality, I think it is a mistake.

Apple has been outsourcing for years.  Call 1-800-MY-APPLE, and you get someone in England.

Yes, they do have a call center in CA.  Wouldn't you know that they have 5 more in the US?  When I called, I got the one in PA.  They also have I think 3 in TX.

Also, this is a technical support center - a place where customers in Asia will send their computer to be fixed.

They have to go somewhere - and Texas can't do everything.

This will not bother me at all as long as apple only does iPod support over there.  I really really really hope it's only iPod.

"DO YOU SPEAK ENGLISH MOTHER smurfer?"
it loses something with the filters.
but it's kinda how I feel.

I, for one, am glad they are finally taking control of their runaway finances.  After all, Apple must be in pretty tight financial straits, since they can't even afford to pay their CEO, thereby forcing him to moonlight at some cartoon company.

Last edited by Gatchaman (2006-03-09 8:20 pm)

…and a pretty plane.

So um, mini gets integrated graphics and now tech support moves to India.  How is Apple different from Dell again?  The tech support ones are funny.

as i knock on wood...
I have not or needed to call Applecare since my first Apple][ computer

1. Does that mean we won't be able to trash talk about Dell's India tech support anymore?
2. Since India have higher education standard on the average then US, you might consider this a upgrade instead of downgrade, a improvement.
3. You can always tak a few course on HIndi.

Last edited by pcguy (2006-03-09 11:13 pm)

Pariah wrote:

I am sure we will see the savings reflected in lower prices.
What? There's always a first time..........

  India tech support is completely useless.

The people are nice and the idea of saving money is laudable but when trying to solve a problem communication is key. More times than not there IS a language barrier associated and even when you can tell the person on the other end has the skill to fix the unit it doesn't help you when you're trying to work through the issue if you are struggling to work out what they mean and they are having the same issue with you.

In my life I've learned English, Español, & ???. I'm old enough and wise enough not to strain myself further until I'm good with at least one of the later ones.