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I don't like this because I don't like Indian people.  They suck at tech support because they spend all their time dancing and praying to gods with 10 arms.  Stupid non-Americans trying to do a white American's job.  Indian people can't speak English either.  Ugh.

Can anyone give me a good reason to call 1800 MY APPLE? Seriously. Between Google, the MAF, and the Apple Retail Stores, what else do you need?

I'm using Bellsouth DSL whose tech support is apparently in India.  I think it is great - no really.  We haven't had many issues but when we first got it we would have drop outs every couple of weeks and some other issues that I called them about 4-5 times on.

Each time they were well informed, polite, and prompt.  There was some accent - but hey I'm living in Mississippi these days have you heard how these rednecks TALK?

Get down off the roof everything is going to be fine.

Alien wrote:

macnuke wrote:

"DO YOU SPEAK ENGLISH MOTHER smurfer?"
it loses something with the filters.
but it's kinda how I feel.

I wouldn't be surprised if their English is better than that of most people here.

,xtG
.tsooJ

I would be.
I have had to deal with Indian tech support on many occasions and simply understanding what the person on the other end of the line was saying was always a major challenge.
I would love to just once hear one of these mythical Indian tech guys who speak better English than your typical native speaker.
Outsourcing apologists are always bringing that guy up but as far as I know he does not exist.

Frankly I think this will blow up in Apple’s face if they do this to call from their Apple Care program. Imagine paying $250 for extended service only to discover you are getting the same thing a Dell customer gets with their basic plan.

An interesting side note is Dell tried sending it’s business tech support to Bangalore and the hue and cry was so bad they immediately brought it back to the USA.
I bet Apple ends up doing the same. Of course that’s assuming Apple cares about customer reaction which is kind of an unknown quantity right now.

Last edited by Pariah (2006-03-10 6:34 am)

MB38 wrote:

I don't like this because I don't like Indian people.  They suck at tech support because they spend all their time dancing and praying to gods with 10 arms.  Stupid non-Americans trying to do a white American's job.  Indian people can't speak English either.  Ugh.

"Durga literally means the Remote and Inaccessible Goddess. As with all things Hindu, there is more than a shade of irony in such a description of a goddess who is probably the most popular and most worshipped form of the Mother ever in human history. She is no milksop goddess however. This is the Ultimate Warrior Goddess, "great and terrible as an army with banners." She is usually depicted with multiple arms, wielding a rather dazzling selection of arms from the ancient world and mounted upon a very fearsome lion. Sometimes this animal becomes a tiger, and she is called Amba then. The number of arms and weapons she carries varies too. There are six armed forms, eight armed forms, ten armed forms and twenty armed forms."

MB38, You are such a sweet heart, not only did you not like Indian people, but you also think only "white" American deserve Apple job?
sweet Ass.

Last edited by pcguy (2006-03-10 7:02 am)

pcguy wrote:

MB38, You are such a sweet heart, not only did you not like Indian people, but you also think only "white" American deserve Apple job?
sweet Ass.

The concept of sarcasm is completely lost on you, isn't it?

,xtG
.tsooJ

If there were no comprehension barrier I would have no problem with tech support being located anywhere.
It really has nothing to do with India per se, I wouldn’t want to have to deal with a tech with a deep in in the delta Cajun accent either, for one possible north American example.

On a side note I like how these threads always bring out the self loathing some people here feel about being from the USA.

Ribtorus wrote:

thume wrote:

Ribtorus wrote:

Colis d'hostie! lard t'underin' me old trout, you got dat right, eh? An' anyt'ing's that's too hard to settle fer the cust'mer, we just ices it away, eh? Let someones else taker 'er over don'cha know.

You forgot Hoser.

No one actually says that.

I know... I'm Canadian.

QED.

,xtG
.tsooJ

Pariah wrote:

Of course that’s assuming Apple cares about customer reaction which is kind of an unknown quantity right now.

I've already e-mailed them; have you?

gozer wrote:

pcguy, you are so insightful.

Alien, this is what I call "sarcasm"

Last edited by pcguy (2006-03-10 7:58 am)

Pariah wrote:

MacBoy4139 wrote:

Why isn't anyone questioning that AppleInsider is not completely right on this?  There are other tech centers in the US, and they claim the one in India is the first to be "outside of Cupertino."

Because its being reported world wide perhaps?
http://economictimes.indiatimes.com/art … urpg-1.cms

I'm not questioning that the India center is opening.  I'm questioning the lack of other tech support centers in the U.S.

When I have always called AppleCare, I always got someone on the east coast.  I also know for a fact, that all laptops sent in for repair go to Texas.

thume wrote:

Somehow I doubt most American call centre workers are fluent in Spanish and French on top of English.

I've gotten support people whose mexican accent is so thick, I can't understand it. I don't mind bilingual hiring practices - that's not the issue, it's a good thing - the issue is that whatever languages you hire someone for - that person should be fluent in all of them. This apparently isn't pc, but hiring someone because they speak Spanish, but barely speak English is just dandy. I know thume is Canadian so how would he know, but call centers in US metro areas, esp for utilities, usually offer several language choices, but always English and Spanish.

As an aside but related to the bilingualism issue, I remember going to Belgium, and a Belgian friend (who lived in The Netherlands) said that all kids learn Flemish (Dutch) and Waals (French), but still refuse to speak or even acknowlege that they know the language that isn't their 'mother tongue'.  It isn't just a 'bigoted American' issue.