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Rule of thumb: people are idiots.

Most of the people I know who are a) allergic or b) dislike a food are sure to ask about it in any reasonable situation. For example, my ex knew better than to order pesto because it was sure to have pine nuts in it, but she probably wouldn't ask if she were ordering steak (and, of course, the steak in question wasn't pine nut encrusted prime rib). I think that if I didn't like cheese and was ordering something like a burrito (which usually has cheese), then I would be sure to ask. Or read the menu. Who doesn't like cheese!?

Anyway, you're in a tough situation. The smurf in me suggests the following situation:

1. Tell the customer to hold on one second.
2. Get a menu.
3. Point out the item they ordered, specifically the "with cheese" line.
4. Tell them that you and the chef would gladly have made the item to order, but that you can only do so before the food is made. Also, that you could understand if the food wasn't as expected, but given that the cheese was clearly included burrito, that they have nothing to complain about.
5. (Optional.) Also, throw in a line about literacy in America and how Burger King might be a better fir for both their budget and their intelligence level. Present them with a kids menu. Tell them that you don't have pictures of all the items. Point out their ignorance of Spanish cuisine. Mock them for disliking cheese.

Option Two (even more smurf-ish):
1. Smile, and re-enter the item. Don't rush it. Charge them for both the original and the re-order and let the manager handle it. Also, include a 20% tip in the tab. Hide it under the bread cost or water cost.

Option Three (realistic):
1. Smile, and re-enter the item. Rush it. Don't charge them for it.
2. Complain about idiots online.

Basseq wrote:

Rule of thumb: people are idiots.

Most of the people I know who are a) allergic or b) dislike a food are sure to ask about it in any reasonable situation. For example, my ex knew better than to order pesto because it was sure to have pine nuts in it, but she probably wouldn't ask if she were ordering steak (and, of course, the steak in question wasn't pine nut encrusted prime rib). I think that if I didn't like cheese and was ordering something like a burrito (which usually has cheese), then I would be sure to ask. Or read the menu. Who doesn't like cheese!?

Anyway, you're in a tough situation. The smurf in me suggests the following situation:

1. Tell the customer to hold on one second.
2. Get a menu.
3. Point out the item they ordered, specifically the "with cheese" line.
4. Tell them that you and the chef would gladly have made the item to order, but that you can only do so before the food is made. Also, that you could understand if the food wasn't as expected, but given that the cheese was clearly included burrito, that they have nothing to complain about.
5. (Optional.) Also, throw in a line about literacy in America and how Burger King might be a better fir for both their budget and their intelligence level. Present them with a kids menu. Tell them that you don't have pictures of all the items. Point out their ignorance of Spanish cuisine. Mock them for disliking cheese.

Option Two (even more smurf-ish):
1. Smile, and re-enter the item. Don't rush it. Charge them for both the original and the re-order and let the manager handle it. Also, include a 20% tip in the tab. Hide it under the bread cost or water cost.

Option Three (realistic):
1. Smile, and re-enter the item. Rush it. Don't charge them for it.
2. Complain about idiots online.

You worked in a restaurant bfore havn't you;)
As much as I prefer options 1 and 2 I have to stick with 3 since it's the idiots who control my income

option 4: hock a lugie in their queso.

I've been in restaurant before we I have orded a dish, and the waiter says, "I just want to make sure that you realize that that dish has ______ on it."  I have always appreciated those comments, even when I did realize it.  It seems like good service.  Of course, you would sound like a fool if you said, "Of course you realize that our beef and cheese stuffed buritos have cheese in it didn't you?"  It takes some tact, you see.

Basseq wrote:

1. Tell the customer to hold on one second.
2. Get a menu.
3. Point out the item they ordered, specifically the "with cheese" line.
4. Tell them that you and the chef would gladly have made the item to order, but that you can only do so before the food is made. Also, that you could understand if the food wasn't as expected, but given that the cheese was clearly included burrito, that they have nothing to complain about.
5. (Optional.) Also, throw in a line about literacy in America and how Burger King might be a better fir for both their budget and their intelligence level. Present them with a kids menu. Tell them that you don't have pictures of all the items. Point out their ignorance of Spanish cuisine. Mock them for disliking cheese.

Option Two (even more smurf-ish):
1. Smile, and re-enter the item. Don't rush it. Charge them for both the original and the re-order and let the manager handle it. Also, include a 20% tip in the tab. Hide it under the bread cost or water cost.

I, also, wait tables and we have the same problem. Our chili has beans in it. If you order a hotdog with chili, it says in bold print that's larger than the other text that "Our chili has beans." One time, a girl ordered it, didn't want it, ordered another item and I charged her for both. She said that she didn't eat the hot dog and shouldn't have to pay for it. I said it's not my boss's fault that she didn't pay attention to the menu when she ordered and they shouldn't have to pay for the hot dog, either. She paid for both items and never came back.

I have also done option #1. Only, I change the thing about illiteracy to the fact that SC is the third worst in the country for illiteracy and it's such a shame. I can get away with it where I work now, but would have never been able to do it at the other places I have waited tables. The place I am now is a laid back restraunt/bar atmosphere and the owners let us have pretty much free reign over what we do and say. Thankfully...I know not everyone can do that.

I work the other side of the line, I have to cook the food.

Damn it!! This steak is made of meat!!

lagamorph wrote:

I've stopped going to lunch with a friend because no matter how hard the serving person tries he/she will NEVER succeed in making her happy! Not gonna happen! It's over-done, under-done, too slow, wants dressing on the side, no cheese, extra cheese, bread is cold, etc. Then she complains about the serving person's attitude.

You lunch with my sister?

And yet, they will ask you if you want salt on your maragrita - everytime.

Basseq wrote:

Rule of thumb: people are idiots.

True.

But they are highly flammable as well so it pretty much works out even. As long as you don't mind the smell.

mtpalms wrote:

And yet, they will ask you if you want salt on your maragrita - everytime.

well the glasses arn't pemade with the salt on them:lol:

icebook1 wrote:

I could take my business to another competing resort.

Traveller's checks!

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