Forums | MacLife

Malkin wrote:

www.waiterrant.net !

One of my favorite restaurants is a local Thai place where the owner often comes round the tables to chat with customers.  Once she told us this story about a woman who absolutely demanded that her dish be prepared "authentically hot" and went on and on about how it better actually be spicy, etc.  So, the dish was prepared as ordered, and of course it was too spicy for the customer to eat.  The customer then demanded that the dish be sent back and replaced with a new one.  The owner told her that she'd have to pay for both meals, which of course infuriated the customer.  "You ordered it!  You pay for it!"  The customer did pay, but of course screamed about how she was never coming back.  "Good!  I don't want customers like you!"  Ha!  I love that place.

There's nothing wrong with firing some of your customers.  My wife works at a Pizza place, and this one customer complained about their pizza every time.  It was too cold, wrong topping, bug in the pizza, to little cheese, too much cheese.  Every complaint involves not only making a free pizza, but taking the time of a driver to run it out there.  After the 4th or 5th time, the owner wised up and figured they were just scamming him to get free food, so the next time, he took the call, and politely told them that they no longer want their "business".  Such a move will actually save him money.

In consulting, the old addage is that you should fire the bottom 10% of your customers from time to time, because it is actually costing you money to serve them.

[HTO]SueZQ wrote:

I don't drink a lot. I'm trying to get pregnant.

Look around you. You're going about this all wrong.

,xtG
.tsooJ

Nothing's easier than dropping a friend. Especially down a well.

Whenever I hear "horror stories" about what wait staffs will do to people's food, I always try to remember that most, if not all of the time, it's deserved. I feel for y'all in the service industry. People suck.

I hate onion. I don't understand why everything has to come with onion. It is just so popular that it is almost never listed on menus. Onion makes me puke. Some people just dont understand and say just eat it, but if I even get a taste of it I yak all over the place. Any even when you take it off, the taste is so stong that it leeches into the food.

stinkypoo wrote:

Pariah wrote:

The wise man is polite to the people who are preparing his food.

When I was 17 a guy at work stuck a raw hot dog in his ass, then cooked it, then dropped it and then served it to a rather rude cutomer we had. That taught me to only complain after getting the food.

You shoulda reported him, and he shoulda been arrested! There is no reason, no matter how rude a person is to actually put someones health/life at risk. There is seriously something wrong with someone that does something like that, and those that allow it to happen.

stinkypoo wrote:

I hate onion. I don't understand why everything has to come with onion. It is just so popular that it is almost never listed on menus. Onion makes me puke. Some people just dont understand and say just eat it, but if I even get a taste of it I yak all over the place. Any even when you take it off, the taste is so stong that it leeches into the food.

wuss.

stinkypoo wrote:

justine wrote:

stinkypoo wrote:

When I was 17 a guy at work stuck a raw hot dog in his ass, then cooked it, then dropped it and then served it to a rather rude cutomer we had. That taught me to only complain after getting the food.

You shoulda reported him, and he shoulda been arrested! There is no reason, no matter how rude a person is to actually put someones health/life at risk. There is seriously something wrong with someone that does something like that, and those that allow it to happen.

Actually, he was the manager. And he was known to have a rather severe case of crabs.

You shoulda reported him.

When I was a waiter, I would always fight the urge to blame the customer for a mistake, even if I was fairly certain it was their fault.

Either way, you have to fix the problem.  I feel it's just best to do it. 

...and I absolutely HATE when a service worker blames me (or someone I'm with) for a problem when I'm certain that the mistake was not my own.

Flip side issue. Several times I've been served something I didn't order. For example, I ordered a chicken dish at a fancy over-priced restaurant and they gave me fish. I NEVER order fish, NEVER!!!! I accepted it, anyway because we were with my in-laws and they would have made a big deal out of. The waiter watched me take the first bite, then, when I didn't say anything, he sneered at me like, "Yeah, I knew you wouldn't be able to tell the difference between chicken and fish!" I wanted to throw the plate at him. He KNEW the order was wrong! I figured they didn't have something that the chicken dish needed so they substituted the fish.

Another time, I called in an order at a fairly nice restaurant. Picked it up, took it home and it had been made with the wrong kind of pasta, bow tie pasta. I really dislike bow tie pasta! It's like getting a mouth full of glue. Instead of calling them, or taking it back, I just picked out the bow tie pasta.

What should I have done? Guess I should have spoken up both times, but the hassle just didn't seem worth it. Both restaurants lost me as a customer forever!

The meat eaters look just like the vegetarians.

It's a predator thing - if we look like our food, they are less suspecting when we sneak up on them.

lagamorph wrote:

Flip side issue. Several times I've been served something I didn't order. For example, I ordered a chicken dish at a fancy over-priced restaurant and they gave me fish. I NEVER order fish, NEVER!!!! I accepted it, anyway because we were with my in-laws and they would have made a big deal out of. The waiter watched me take the first bite, then, when I didn't say anything, he sneered at me like, "Yeah, I knew you wouldn't be able to tell the difference between chicken and fish!" I wanted to throw the plate at him. He KNEW the order was wrong! I figured they didn't have something that the chicken dish needed so they substituted the fish.

I'm starting to understand how your friend got away with ripping you off for so long…

I'm all for being polite and behaving properly in fancy eating establishments, but crap like that will not stand. Especially with the remark; I would have had that smurf sacked.

zoees wrote:

Some people actually believe that all of the food in a restraunt is pre-cooked and is just laying about waiting for someone to order it. Thier strategy is to order something slightly different than what the menu clearly states. They figure that thier meal will be more fresh and hot.

Sounds like those people should try something besides McDonald's for a change.

,xtG
.tsooJ

user wrote:

resedit wrote:

The meat eaters look just like the vegetarians.

It's a predator thing - if we look like our food, they are less suspecting when we sneak up on them.

Nah, that sounds more like a cannibal thing.

Hmm...reminds me of Klingon Vegetarian Lasagna.

I don't mind fixing problems that are our fault. I'll take the dish back to the kitchen and we'll replace it. The biggest problem comes in when someone won't give us back the dish to fix. They want it for free plus the meal they're paying for. If you had take out and you call back to say "I ordered Honey BBQ wings, these are Hot." I'll tell you to bring the wings back so I can see. When people bring the box of bones back, obviously the wings weren't so displeasing that you require a refund or free food afterall. Why should we give it to you?
Now, if you present me a box with maybe 1-2 wings gone and I can see that it was the wrong flavor, I will more than happily dispose of the wrong wings and replace them with freshly made, correctly flavored ones.