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#1 2006-12-01 7:24 pm
- beaverfever
- Learned, Impartial, and Very Relaxed

- From: Toronto
- Registered: 2003-01-16
- Posts: 1032
- Website
California DMV vs ICBC
It's my understanding that the California DMV has improved its famously poor customer service in the four years since I lived there, but the DMV is proving to be a difficult mistress, haunting me from the past. She could learn much from British Columbia.
I need my driving record from the jurisdictions in which I formerly held a driving licence. The Cal DMV requires a form to be filled out and submitted with a 5$ fee, and then the record is mailed to me. Total time: who knows?
To obtain the same information from British Columbia's ICBC, I called their 1-800 number, gave my name, licence # etc, and was asked if I wanted the info mailed, faxed or emailed. Before hanging up the phone I had a pdf copy of my record in my email inbox. That is service.
You may begin arguing Warnock's Dilemma now.
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#3 2006-12-01 10:49 pm
- Jyri Erik
- Member
- From: Greenbelt, MD
- Registered: 2001-04-21
- Posts: 2418
Re: California DMV vs ICBC
The MD MVA's has two methods. 1)Pay your $9 or $12 (noncertified or certified) and it gets mailed to the address on your Driver's License or 2)get an MVA PIN (approx 5-10 business days to get it mailed to you) and then you can get a PDF of your record. Neither are that great. However, the third choice works somewhat better. Go to any office on a saturday, walk straight to the DR cashier & within however long it takes to fill out the form (if you haven't already done so) + 1 minute, it's in your hand. Guess which is my favorite method?
Jyri
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#4 2006-12-06 2:49 pm
- Hank Rearden
- Watch your step

- From: Republic of Western Canada
- Registered: 2001-04-18
- Posts: 7044
- Website
Re: California DMV vs ICBC
Trust me. Having lived in both jurisdictions and having had to deal with the cruddy bureaucracy of both systems, I can't really say that either is any better than the other.
Cases-in-point...
...at my DMV office in CA, they never, ever had literature in English. All in Spanish. Plus, the lineups were UNBELIEVABLE. However, one could make a phone appointment and then show up at an allotted time for rapid service. Of course, one has to be organized to do that.
...when I switched to CA plates and, of course, switched my insurer, the CA DMV took away my BC plates. Perfectly reasonable. I then called ICBC to cancel my insurance and what did they tell me?? "Sir, you need to MAIL us the old BC plates before we halt your premium payments." (!!!!). I had to go back the the DMV, stand in line for ages, have some poor sot rummage through the pile of discarded plates to find my old plates, mail them back to BC, and only then did ICBC stop dinging me for insurance and registration, even though they were no longer insuring me and I was registered in CA!
And, at least in CA one has a choice of insurers. State Farm, All State, whatever. In BC it's basically ICBC or you don't drive. Now that sucks!
Basically, I doubt that there's any DMV-esque bureaucracy anywhere that doesn't suck.
The gross heathenism of civilization has generally destroyed nature, and poetry, and all that is spiritual. -John Muir-
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#5 2006-12-06 6:39 pm
- beaverfever
- Learned, Impartial, and Very Relaxed

- From: Toronto
- Registered: 2003-01-16
- Posts: 1032
- Website
Re: California DMV vs ICBC
Hank Rearden wrote:
"Sir, you need to MAIL us the old BC plates before we halt your premium payments." (!!!!). I had to go back the the DMV, stand in line for ages, have some poor sot rummage through the pile of discarded plates to find my old plates, mail them back to BC
How long ago did this happen? ICBC should be fully aware that it is the responsibility of the DMV to collect the plates; ICBC does the exact same thing themselves, and sends the plates back to their jurisdiction of origin - the plates should not be discarded after collection.
Hank Rearden wrote:
And, at least in CA one has a choice of insurers. State Farm, All State, whatever. In BC it's basically ICBC or you don't drive. Now that sucks!
This I will argue: ICBC is the only choice, but it is very affordable - my costs with ICBC were light-years ahead of anything I could have got in California. I was floored when I learned how cheap my rates were with ICBC. ICBC is one of-or-is the cheapest auto insurance in Canada.
When I went to register my auto in BC, I made no appointment but there was no queue in the office. I had my new licence and new registration, plates etc in less than an hour (this included a visit to an Autoplan office across the street to set up my insurance and receive new plates).
You may begin arguing Warnock's Dilemma now.
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#6 2006-12-06 8:27 pm
Re: California DMV vs ICBC
Estimated population of Calfornia as of 2005: 36,132,147
Estimated population of British Columbia as of 2005: 4,254,522
That might be why you got better service in BC...
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#7 2006-12-06 9:00 pm
- beaverfever
- Learned, Impartial, and Very Relaxed

- From: Toronto
- Registered: 2003-01-16
- Posts: 1032
- Website
Re: California DMV vs ICBC
Altivec wrote:
Estimated population of Calfornia as of 2005: 36,132,147
Estimated population of British Columbia as of 2005: 4,254,522
That might be why you got better service in BC...
That should be irrelevant; with more people, California's services should be scaled to the appropriate size. Some people could argue that a larger corporate entity (company, state, whatever) would have greater resources to offer their customers more services.
Taxes in California are at a similar level to those in Canada, so revenues are there too. ICBC is government-owned vehicle registration, licencing and insurance, as opposed to California, where the state government has a lighter burden with only vehicle registration and licencing.
You may begin arguing Warnock's Dilemma now.
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#8 2006-12-06 11:08 pm
- Hank Rearden
- Watch your step

- From: Republic of Western Canada
- Registered: 2001-04-18
- Posts: 7044
- Website
Re: California DMV vs ICBC
beaverfever wrote:
How long ago did this happen? ICBC should be fully aware that it is the responsibility of the DMV to collect the plates; ICBC does the exact same thing themselves, and sends the plates back to their jurisdiction of origin - the plates should not be discarded after collection.
Just a few years back. It was shocking to me, too. ICBC was acting as if their's was the final repository of license plates in North America.
beaverfever wrote:
This I will argue: ICBC is the only choice, but it is very affordable - my costs with ICBC were light-years ahead of anything I could have got in California. I was floored when I learned how cheap my rates were with ICBC. ICBC is one of-or-is the cheapest auto insurance in Canada.
Then you went to the wrong insurer in CA. In both CA and in Alberta I have had much lower rates with private insurers with the same coverage and the same vehicle than I have ever had in BC. We're talking differences of several hundred dollars a year. Oh, and better service too. All the clap-trap about public insurers being better is lousy propaganda.
I mean, really. How can you expect good prices and service when you pay insurance premiums to the only show in town? No competition? "Everyone deserves to be insured". Etc. Etc.
Bah. Don't even get me started.
The gross heathenism of civilization has generally destroyed nature, and poetry, and all that is spiritual. -John Muir-
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#9 2006-12-06 11:34 pm
- beaverfever
- Learned, Impartial, and Very Relaxed

- From: Toronto
- Registered: 2003-01-16
- Posts: 1032
- Website
Re: California DMV vs ICBC
Hank Rearden wrote:
Then you went to the wrong insurer in CA. In both CA and in Alberta I have had much lower rates with private insurers with the same coverage and the same vehicle than I have ever had in BC. We're talking differences of several hundred dollars a year. Oh, and better service too.
I did save a decent sum of money in CA thanks to the woman I spoke to the day I bought my new car. Having just handed over my cheque for my new car and receiving the keys, I called my insurer to ensure I was covered for the drive home.
The woman with the company's 1-800 # asks me about the coverage on my old car. It had died recently and was sitting in my driveway waiting for disposal. I say I'm getting rid of it in the coming week. She happily tells me that the cost of insuring both cars is less than just insuring the new one: the hunk of junk's insurance was less than the multi-car discount I would receive for insuring both vehicles. That was good customer service.
So I kept the clunker and eventually got it running again, although it wouldn't go over 35 mph. I used it as a go-cart for short runs within a few miles of home, grocery shopping etc.
No, I did not have a rusting hulk on my front yard. The old car looked fairly respectable on the outside and it sat neatly in my driveway; I washed it once in a while and it never leaked a single drop of fluid. A doo-hickey had blown in the engine and it wouldn't run well, and I was sick of fixing it, but its usefulness lived on.
You may begin arguing Warnock's Dilemma now.
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#10 2006-12-07 12:28 am
- Hank Rearden
- Watch your step

- From: Republic of Western Canada
- Registered: 2001-04-18
- Posts: 7044
- Website
Re: California DMV vs ICBC
beaverfever wrote:
That was good customer service.
That was. As is the ability to buy home, life, and auto insurance from the same entity (if you wish) and save on each. Seriously, of the three jurisdictions that I've lived (and driven) in, BC has by far the highest rates for auto insurance.
The gross heathenism of civilization has generally destroyed nature, and poetry, and all that is spiritual. -John Muir-
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#11 2006-12-07 4:20 am
- Aqua OS X
- Shark Sandwich

- From: Oakland, CA
- Registered: 2000-06-05
- Posts: 12669
Re: California DMV vs ICBC
beaverfever wrote:
Taxes in California are at a similar level to those in Canada, so revenues are there too.
Should be, but they're not.
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#12 2006-12-07 8:00 am
- beaverfever
- Learned, Impartial, and Very Relaxed

- From: Toronto
- Registered: 2003-01-16
- Posts: 1032
- Website
Re: California DMV vs ICBC
Aqua OS X wrote:
Should be, but they're not.
That always amazed me when I lived in CA. Where do the taxes go? Obviously not to healthcare or education, and many of the roads are bad, so the money isn't going there. Does it just vanish?
You may begin arguing Warnock's Dilemma now.
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#13 2006-12-07 9:01 am
- mtpalms
- plz stand by

- From: Telstar
- Registered: 2002-09-16
- Posts: 4534
Re: California DMV vs ICBC
beaverfever wrote:
Aqua OS X wrote:
Should be, but they're not.
That always amazed me when I lived in CA. Where do the taxes go? Obviously not to healthcare or education, and many of the roads are bad, so the money isn't going there. Does it just vanish?
I did too, until I went to the county government buildings in San Bernardino. The largest county in the country, poorest county in the state, but the buildings where the county supervisors work are literally built (and recently renovated) of marble, while the kids go to school in double wide 'temporary' buildings that are never replaced with permanent buildings. Corruption is rampant, elections rules are routinely violated. I call it a third world county.
Some counties in CA spend their money more wisely, and it shows, but I then go to other states that seem to be able to do so much more with less.
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#14 2006-12-07 9:13 am
- beaverfever
- Learned, Impartial, and Very Relaxed

- From: Toronto
- Registered: 2003-01-16
- Posts: 1032
- Website
Re: California DMV vs ICBC
mtpalms wrote:
Some counties in CA spend their money more wisely, and it shows, but I then go to other states that seem to be able to do so much more with less.
Yes, even in Sausalito, in Marin County (which could never be accused of lacking funds - is it still the richest county in the US?) in 2001 or 02 the people voted against building a police station so their cops could move out of the moldy trailer they had been stationed in for who-knows-how-long.
Yes, democracy is great and all, but while in California I thought the practice of putting measures on ballots was a major problem. Just getting a measure on the ballot took too much wrangling, then it seemed nothing of importance could get approved if it cost any money at all, or if it did, then there was a contradictory measure on the same ballot and the measures were non-binding anyway. A great deal of political effort goes into doing nothing at all in California.
You may begin arguing Warnock's Dilemma now.
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#15 2006-12-07 7:00 pm
- Hank Rearden
- Watch your step

- From: Republic of Western Canada
- Registered: 2001-04-18
- Posts: 7044
- Website
Re: California DMV vs ICBC
beaverfever wrote:
A great deal of political effort goes into doing nothing at all in California.
Sounds familiar. Seems like that's the way in any municiipality, state, country... heck, even large institutions or corporations. Lots of bureaucrats with (supposedly) great ideas that either don't get funded, get partially funded, or have their funds stolen or otherwise misused.
Most places are lucky to go two steps forward and one back. More often than not its one forward and two back.
The gross heathenism of civilization has generally destroyed nature, and poetry, and all that is spiritual. -John Muir-
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#16 2006-12-08 1:39 am
Re: California DMV vs ICBC
beaverfever wrote:
but while in California I thought the practice of putting measures on ballots was a major problem. Just getting a measure on the ballot took too much wrangling
We have more measures on our ballot each election than the vast majority of states.
The problem in California is primarily Southen California - which is funny, because that's where a lot of the money is. Northern California ain't so bad. Sure - there's spots, like parts of San Jose, Oakland, San Francisco, Sacramento, Fresno (especially Fresno) that are really smurfy - but that's metropolitan issues.
San Bernadino and LA Counties though have some really serious hell hole problems.
In her right hand Jenny held the Bible of her mother
Jenny had a pistol in the other
-- Steve Taylor
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#17 2006-12-08 8:47 am
Re: California DMV vs ICBC
Does rededit remember when there was a campaign to make a 51st state out of Northern California and Southern Oregon. They planned on calling it the State of Jefferson.
iMac C2D, 2.0 GHz, OS X 10.6.2, 2.5 GB Ram.
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#18 2006-12-08 9:50 am
- user
- Your plastic pal who's fun to be with

- From: I'm not getting you down, am I
- Registered: 2001-10-15
- Posts: 16027
Re: California DMV vs ICBC
arkayn wrote:
Does rededit remember when there was a campaign to make a 51st state out of Northern California and Southern Oregon. They planned on calling it the State of Jefferson.
They even have a website!
There's something really funky about their flag, though:

Aw, he's no fun, he fell right over.
Unless you become as little children, there's no way you will believe this crap.
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