Quantcast

Forums | MacLife

You are not logged in.

  • Index
  •  » Everyday Tech
  •  » Best Book/Site/Anything To Help With OS X Help Desk Certification

#1 2007-08-02 8:42 pm

Graphic Autist
Scumdog of the Universe
From: Antarctica
Registered: 2003-06-08
Posts: 1043
Website

Best Book/Site/Anything To Help With OS X Help Desk Certification

I recently was offered a job at a small business as a Mac OS X Help Desk consultant. I probably wasn't as qualified as they wanted me to be, but they said they could tell I was eager, and decided to take a shot at employing me. They want me to take the Mac OS X 10.4 Help Desk certification test, and I'm cool with that. I took the sample test and got 8 of 11 questions correct (guessing on a few.) That gave me a score of 72%. To pass the 76 question test, I need to score 62% or better. The dilemma is, they will spring the $150 for me to take the test, but I don't want to fail, and have them terminate me. What is my best free/inexpensive resource to take this test to compliment the old-fashioned self-research I am doing?

My boss says this is a pretty low level test, and thinks I can pass if I did as well on the sample test (multiple choice.) Getting 8 out of 11 questions is all fine and dandy, but a real test when the pressure is on is totally different.

Thanks in advance for any suggestions!

Last edited by Graphic Autist (2007-08-02 8:44 pm)


Mac Pro 2.66 ghz Quad Core - 9 GB RAM - Mac OS X 10.6.2 & 10.5.8
MacBook Pro 2.4 ghz Intel Core 2 Duo - 4 GB RAM - Mac OS X 10.6.2
G4 MDD Dual 1.25 ghz - 2 GB RAM - Mac OS X 10.5.8

Offline

 

#2 2007-08-02 9:57 pm

pottymouth
Uncreative
Moderator
From: JP, MA
Registered: 2002-02-06
Posts: 17411
Website

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

"The recommended preparatory course for this exam is the Mac OS X Support Essentials v10.4 course."
http://train.apple.com/certification/achds.html

(oh, and 11/11)

Offline

 

#3 2007-08-02 10:31 pm

Graphic Autist
Scumdog of the Universe
From: Antarctica
Registered: 2003-06-08
Posts: 1043
Website

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

pottymouth wrote:

"The recommended preparatory course for this exam is the Mac OS X Support Essentials v10.4 course."
http://train.apple.com/certification/achds.html

(oh, and 11/11)

Yeah, I already saw that days ago, before posting my thread (its where I took the sample test.) But, I doubt the place will let me attend a 3-day course let alone PAY for it. I guess the old fashioned way is my route.

Congrats on the 100%...bastard!!! tongue


Mac Pro 2.66 ghz Quad Core - 9 GB RAM - Mac OS X 10.6.2 & 10.5.8
MacBook Pro 2.4 ghz Intel Core 2 Duo - 4 GB RAM - Mac OS X 10.6.2
G4 MDD Dual 1.25 ghz - 2 GB RAM - Mac OS X 10.5.8

Offline

 

#4 2007-08-02 11:17 pm

Aqua OS X
Shark Sandwich
From: Oakland, CA
Registered: 2000-06-05
Posts: 12669

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

I botched the DHCP question after reading it too quickly.
Don't do that.

Last edited by Aqua OS X (2007-08-02 11:18 pm)

Offline

 

#5 2007-08-02 11:26 pm

Graphic Autist
Scumdog of the Universe
From: Antarctica
Registered: 2003-06-08
Posts: 1043
Website

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

Aqua OS X wrote:

I botched the DHCP question after reading it too quickly.
Don't do that.

OK...that'll ENSURE I pass! roll

The best thing I have going for me is its multiple choice. 2 of the 3 questions I got wrong were the multiple answer ones.


Mac Pro 2.66 ghz Quad Core - 9 GB RAM - Mac OS X 10.6.2 & 10.5.8
MacBook Pro 2.4 ghz Intel Core 2 Duo - 4 GB RAM - Mac OS X 10.6.2
G4 MDD Dual 1.25 ghz - 2 GB RAM - Mac OS X 10.5.8

Offline

 

#6 2007-08-03 12:18 am

FutureDreamz
1.1.2.3.5.8.13.21.34.55
From: カナダ
Registered: 2007-01-07
Posts: 4511

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

And DON'T panic! MOST IMPORTANT!


Thanks for clicking.

Offline

 

#7 2007-08-03 1:30 am

maleko
Member
From: Eugene, OR
Registered: 2006-11-25
Posts: 1221

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

I got 3 wrong as well.  Damn.

Offline

 

#8 2007-08-03 3:27 pm

Graphic Autist
Scumdog of the Universe
From: Antarctica
Registered: 2003-06-08
Posts: 1043
Website

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

Sweet! Work is ordering this book for me!
http://safari.oreilly.com/0321335473

big_smile


Mac Pro 2.66 ghz Quad Core - 9 GB RAM - Mac OS X 10.6.2 & 10.5.8
MacBook Pro 2.4 ghz Intel Core 2 Duo - 4 GB RAM - Mac OS X 10.6.2
G4 MDD Dual 1.25 ghz - 2 GB RAM - Mac OS X 10.5.8

Offline

 

#9 2007-08-03 3:33 pm

Jonski
System Lord
From: Parts Unknown
Registered: 2005-02-22
Posts: 768

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

10 out of 11. big_smile

Aqua OS X wrote:

I botched the DHCP question after reading it too quickly.
Don't do that.

blush

Offline

 

#10 2007-08-03 3:47 pm

Aqua OS X
Shark Sandwich
From: Oakland, CA
Registered: 2000-06-05
Posts: 12669

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

see, I'm not the only one tongue

Offline

 

#11 2007-08-03 3:59 pm

Jonski
System Lord
From: Parts Unknown
Registered: 2005-02-22
Posts: 768

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

Yeah, they should put "CHOOSE TWO" at the start! mad

Offline

 

#12 2007-08-03 4:40 pm

manwe
Member
Registered: 2006-01-28
Posts: 125

Re: Best Book/Site/Anything To Help With OS X Help Desk Certification

9/11, however the 2 I got wrong were the questions with multiple answers and I got 1/2 and 2/3 right so really it's 10.17/11 wink.

If you don't already, I highly recommend listening to the Mac Geek Gab podcast:
http://www.macobserver.com/podcast/

It's a wicked resource for learning the ins and outs of your mac, with a wide range of trouble-shooting tips. I'm sure there are others out there too. On top of that read this forum (which you obviously do). It's also a great resource for tips. Good luck!


G4 iBook 933 MHz 1.12 GB Ram running 10.5.1

Offline

 
  • Index
  •  » Everyday Tech
  •  » Best Book/Site/Anything To Help With OS X Help Desk Certification

Board footer

Powered by PunBB 1.2.6
© Copyright 2002–2005 Rickard Andersson