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Macworld 2012

AppleCare

Law & Apple: Apple Gets a Swat from Italy, While Germany Looks at Another Win

Posted 12/28/2011 at 11:00am | by Adrian Hoppel

Europe is the focus of the past week’s legal events for Apple, with a swift slap on the wrist from Italy and another small but significant victory in Germany looming on the horizon. As the courtroom rulings begin to line up in Apple’s favor, are we beginning to see the formation of a larger legal strategy for Cupertino?

Cue up the “dun dun” and read on for this week's Law and Apple, European Style!

»Read More

Tuesday Recap: Apple Fines in Italy, iPhone 5 Rumors, Christmas Day Activations

Posted 12/27/2011 at 3:48pm | by J.R. Bookwalter

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So much for a slow news week on the Apple beat! There’s plenty to report about everyone’s favorite tech company today, between antitrust fines in Italy, new iPhone 5 rumors, activations for both iOS and Android on Christmas Day and even the debut of the iPhone 4S in mainland China. Ready to soak it all in? Read on for all the news that’s fit to print for Tuesday, December 27, 2011.

»Read More

How to Prepare for Lost Devices

Posted 12/02/2011 at 8:27am | by Adam Berenstain

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As important as it is to back up your data, software is only half the story when it comes to digital disasters. Hardware can go bad, or even get stolen, and there’s no way to keep a backup of a shiny new MacBook Pro. Or is there?

»Read More

Report: Apple Setting Up Remote Diagnostics System for iPhones

Posted 08/31/2011 at 1:18pm | by Adrian Hoppel

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Comment

AppleCare technicians may soon be able to do initial troubleshooting of your troubled iPhone remotely. The new system, reportedly announced internally at Apple, would apparently be able to collect various bits of diagnostic information from your iPhone and send it directly to Apple servers for immediate analysis.

This new, web-based version of the same diagnostic tools AppleCare technicians already use, would allow a technician to send an email with a unique URL to your iPhone; when you click the URL, a lot of data will go back and forth that may save you a trip to the Apple Store.

»Read More

iPhone and iPad Tips of the Week - Sell Your iPad

Posted 03/10/2011 at 11:38am | by David W. Martin

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Tomorrow is the debut of the brand spankin' new iPad 2. But, if you were an early adopter, you might be thinking you want to get rid of your old tablet device for the newer, more spiffier one. Well, here's how to prepare to sell your old iPad to help pay for the new one.

»Read More

Report: Apple Targets Small Business with Joint Venture This Week

Posted 02/28/2011 at 5:47am | by J.R. Bookwalter

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Last week we told you about a top-secret meeting with Apple retail staff being held on Sunday night, reportedly focused on a new small business support service dubbed “JointVenture.” Expected to launch this week, details have now leaked out of the meeting.

»Read More

Apple’s Policy on LCD Screen Dead Pixels Gets Outed

Posted 11/04/2010 at 4:43am | by J.R. Bookwalter

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If you have any Apple device with a screen, you’ve probably feared what might happen should the unit develop a dead pixel or three. As it turns out, Cupertino has a policy in place which has just been made public, used to decide if the unit should be repaired or replaced,

»Read More

Apple Replacing Faulty 2008 Time Capsules

Posted 07/12/2010 at 4:45am | by J.R. Bookwalter

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Comments

If you’re one of the many who purchased a 2008 model Time Capsule and have had problems with it, Apple has some good news for you: You can now get it repaired or even replaced free of charge, and if you’ve already paid to have it fixed, you could have some money coming back to you.

»Read More

Leaked AppleCare Memo Squashes Hopes of Free iPhone 4 Bumpers

Posted 06/30/2010 at 4:46am | by J.R. Bookwalter

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Comment

Apple CEO Steve Jobs may have suggested that iPhone 4 reception problems could be solved by using a case, but he wasn’t indicating that the company was willing to give them out for free, according to a rumored internal memo leaked on Tuesday.

»Read More

Apple Denying Support to Smokers

Posted 11/22/2009 at 6:58pm | by Cory Bohon

10

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Apple is snuffing out smokers and their computers when it comes to repairs.

»Read More

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