Having a problem with your Apple gear can be a lonely road of Googling, trolling the Apple Support Forums, or paging through Mac|Life hoping we address your exact problem. But if you live relatively close to an Apple Store, you can make a Genius Bar appointment. Eye-rolling name aside, the Geniuses can get hands-on, diagnose what’s going on, and very often offer a fix on the spot. Our own Nic Vargus and Susie Ochs both have gotten great service at the Genius Bar, and so have these readers, who were kind enough to share their stories of how their day was (usually) saved—often at no charge. Thanks to everyone who wrote in!