Discovering that your iOS device has to be replaced due to a hardware defect can often be troubling, especially in the case of the iPhone. A new report claims that Apple Store Geniuses may soon provide a solution to getting these users back to normal.
Having a problem with your Apple gear can be a lonely road of Googling, trolling the Apple Support Forums, or paging through Mac|Life hoping we address your exact problem. But if you live relatively close to an Apple Store, you can make a Genius Bar appointment. Eye-rolling name aside, the Geniuses can get hands-on, diagnose what’s going on, and very often offer a fix on the spot. Our own Nic Vargus and Susie Ochs both have gotten great service at the Genius Bar, and so have these readers, who were kind enough to share their stories of how their day was (usually) saved—often at no charge. Thanks to everyone who wrote in!
The end of August tends to be a slow time on the news desk, as last minute vacations are crammed in, as sleepy vacationers slowly get back in the groove of things, and as parents start bundling their kids off to school once more. Who has time for the news under those circumstances? Well, here's the stories that were heating up our thermometers this week, burning up the wires.
Remember that odd MacBook Pro that turned up on eBay earlier this month sporting a MagSafe antenna and SIM slot? It turns out that Apple killed the auction and is now requesting the owner to return it, following an interesting saga involving Craigslist and a local Genius Bar.
Much to the chagrin of Apple Geniuses everywhere, a new report claims “about half” of iOS device owners have never backed up their new toys via iTunes, a move that would certainly make tech support easier. Thanks to the forthcoming iCloud, that problem may soon be a thing of the past.
It’s hard to imagine a time when there wasn’t an Apple store in practically every state (not to mention around the world), but exactly one decade ago today, there were only two -- and neither of them stocked iPhones or iPads, let alone iPods.
Last week we told you about a top-secret meeting with Apple retail staff being held on Sunday night, reportedly focused on a new small business support service dubbed “JointVenture.” Expected to launch this week, details have now leaked out of the meeting.
There’s been plenty of hubbub this week about a top-secret Apple retail meeting set for Sunday night after the close of business. Rumors of new MacBook Pros and the iPad 2 aside, the meeting appears to be focused on a new Genius Bar service aimed at small businesses.
Ever wished you could get some of that awesome Genius Bar TLC that you get at an Apple Store, but don't have an Apple Store nearby? Well, according to an anonymous Best Buy employee, the features of the Genius Bar could be soon coming to a Best Buy near you.
After being reported both here and many other places online, it appears that Apple is well aware of the bugs currently plaguing new owners of 2010 MacBook Air models. A software fix appears to be on the way -- in the meantime, you’ll just have to put up with it.