Apple has released a statement on its official website stating the following:
Yesterday Apple and its carrier partners took pre-orders for more than 600,000 of Apple’s new iPhone 4. It was the largest number of pre-orders Apple has ever taken in a single day and was far higher than we anticipated, resulting in many order and approval system malfunctions. Many customers were turned away or abandoned the process in frustration. We apologize to everyone who encountered difficulties, and hope that they will try again or visit an Apple or carrier store once the iPhone 4 is in stock.
Tuesday was admittedly a crazy day for both Apple and AT&T, as pent-up demand for the iPhone 4 crushed both companies’ servers and even sent the telco’s retail outlets to pen and paper to collect pre-orders. One more sinister element of the day’s insanity is the rumored security breaches on AT&T’s website, which the company is now said to be looking into.
As you’ve know doubt heard by now, the iPhone 4 is off to a rocky start, with pre-orders sold out most everywhere, including Apple’s website and AT&T. But the partners in crime are laughing all the way to the bank, it would seem, as a new report claims the pent-up demand for the iPhone 4 is as much as 10 times larger than the previous model.
Apple has ceased accepting iPhone 4 reservations for in-store pickup and home delivery for June 24. New orders will now be delivered on or before July 2. Customers who were unable to successfully order an iPhone 4 are no longer allowed to make an in-store reservation and instead are told to report to their local store to stand in line for a new iPhone on a first-come first-served basis, that is unless they want to wait until July 2.
The iPhone 4 pre-orders started today, and as expected, it's total AT&T network chaos. Would-be iPhone owners are frustrated with Apple's pre-order page and with the inability to verify their account with AT&T.
To add insult to injury, no white iPhones. Ray's sad.
Boy Genius Report is reporting that AT&T's stock for launch day has been officially sold out. Anyone who managed to get through the pre-order process after 1:30PM Pacific Time will have to wait between June 25 and July 5 to get their new unit.
Engadget has managed to receive an official statement:
"Because of the incredible interest in iPhone 4, today was the busiest online sales day in AT&T history. As of Tuesday afternoon, customers who preorder iPhone 4 moving forward will receive their device on June 25 or later, depending on when the order is placed. We'll email customers with confirmation once their order is placed, and again when it ships. In addition, we will have devices available on a first-come, first-serve basis in our stores beginning on June 24."
If customers aren't on fire after todays iPhone 4 pre-ordering fiasco this just might light them up. Gizmodo is reporting that todays "iPhonecalypse" is due to what an AT&T insider says was caused by "a major fraud update that went wrong. " The result: exposure of an unknown number of users' private AT&T information.
We feel like we are at a baseball game and the score is AT&T four, and the rest of us, a big fat zero. We are four for four in failed iPhone launches with AT&T appearing to be the one to blame once again. The day started off badly and it doesn't look like things are going to get better any time soon as iPhone 4 customers continue to complain about not being able to pre-order Apple's latest iPhone.
Some days, it just doesn’t pay to live in the United States. Take today, for instance, as Apple begins taking pre-orders for the iPhone 4 both here in the U.S. and in a handful of international locations, including the United Kingdom. While we’re SIM-locked to one carrier, the often-controversial AT&T, U.K. iPhone 4 buyers not only have plenty of choices for their carrier, they can even buy a totally unlocked, SIM-free handset, too.